08/17/2026
**The video below is a pretty good example of how technology has changed the way we work at DEC.**
That's one of our linemen using a drone to inspect power lines across some pretty difficult terrain. Work that once meant trying to physically access every section of line can now be done faster, safer, and at a lower cost.
It got me thinking about something I hadn't really considered before. **For a cooperative our size, DEC is incredibly advanced technologically.** Not because we chase the newest shiny widget, but because we've been smart about putting technology to work.
Our **SCADA system and DFN's fiber network** give us visibility and control of equipment across our system that many co-ops dream about.
We have places with no cell service and where even radio communication can be difficult, so every field crew has **Starlink and iPads**. They can communicate, access system maps and information, and see outages developing from some of the most remote parts of our territory.
Once an outage is reported, our **metering system** helps us determine who's out and narrow down where the problem is. Instead of starting miles away and searching down a line, our crews can often drive almost directly to the trouble. **That can trim hours off an outage.**
We use **drones and thermal imaging** to find problems, while weather stations throughout our system automatically alert us as conditions change.
Members have technology in their hands too. Through **SmartHub**, you can pay your bill, see your energy use down to the hour, report an outage, and receive outage updates.
And behind the scenes, our accounting, billing, metering, outage, mapping, engineering, and field systems all work together.
But there's an important balance to all of this.
**We want technology to make us more efficient, not less personal.**
Sometimes you'll reach an automated system or our call service. But if you want to talk to someone, tell us. You can still walk into our office and talk to a real person, and you can reach pretty much anyone here, all the way up to the general manager.
**The goal isn't to have the coolest technology. It's to use technology to lower costs, improve reliability, give our employees better tools, and allow us to be both efficient and present for the people we serve.**
High-tech when it helps. Personal when it matters.
**That's how technology should work at a cooperative.** ⚡