On Call International

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On Call International

Travel risk management programs protecting travelers, their families, & their organizations. Members

Our social media pages are monitored Monday through Friday, 8:30-5:00PM eastern time. Should you require immediate assistance, please contact our 24/7 Global Response Center at (800) 575-5014 or email [email protected].

05/29/2026

Though the On Call team is used to Helping Travelers Every Day, we recently had the chance to extend that mission a little closer to home! 🧤💚

Recently, our team spent a beautiful day giving back locally at the Portsmouth Community Garden — a volunteer tradition now going strong for 5 years! 🌱

A huge thank you to the Portsmouth Community Garden Team for always making this experience so welcoming, rewarding, and fun for our employees. We’re grateful for the opportunity to support such an incredible community initiative year after year.

05/28/2026

The world’s most anticipated soccer tournament begins on June 11th, and for the first time ever, it will span three host countries: Mexico, Canada, and the United States. 🌎⚽

With teams and organizations navigating multi-country travel, packed schedules, and extended itineraries, this global event introduces a new layer of travel health and safety considerations.

To help mitigate risk and support their travelers, organizations should encourage travelers to:

• Arrive early on match days
• Use public transit where applicable
• Plan “rest days” for multi-city itineraries
• Keep digital and printed copies of key travel documents
• Identify emergency care facilities in advance
…and more.

To help organizations and their travelers stay prepared and supported, our security, medical, and operational experts have developed a comprehensive Travel Health, Safety, & Security Guide designed to help navigate the unique challenges of the 2026 global soccer tournament.

Start preparing your travelers for the tournament today: https://lp.constantcontactpages.com/sl/9mwm0h0/GlobalSoccerTournament

05/25/2026

Today, we remember and honor those who have lost their lives serving our country.

05/21/2026

As the busy summer travel season approaches, more travelers are on the move — but not every situation goes as planned.

In this moment from our Assistance Journey Around the World video series, our teams supported a group of travelers in Costa Rica after severe flooding cut off access to their homestay from the mainland, turning an unexpected situation into a coordinated response.

Situations like natural disasters and rapidly changing local conditions can impact traveler safety and continuity with little warning. Travel risk management and emergency assistance programs are designed to help organizations prepare for these scenarios and respond effectively when they occur, supporting both traveler well-being and duty-of-care responsibilities.

Watch how our teams supported this response — and how we support travelers when it matters most 👇

05/19/2026

We’re headed to Orlando for OSAC’s Faith-Based Sector Annual Conference in Orlando this week — and we’re glad to support the event.

Make sure to catch Claudia Langiu, On Call International’s MENA specialist, alongside OSAC’s MENA Analyst, Meagan Riley, where they’ll explore the evolving crisis in the Middle East and what travelers should know to navigate today’s complex global risk environment.

As organizations continue to operate across borders, timely intelligence and informed preparedness remains critical to supporting travelers, staff, and communities worldwide.

📅 Thursday, May 21st
⏰ 10:30 AM ET

We hope to see you there!

05/14/2026

Did you miss our Spring 2026 newsletter?

In this edition, we shared:
✔ Global risk trends impacting travelers today
✔ Real-world crisis response insights from the Middle East
✔ Practical guidance to strengthen preparedness before, during, and after travel

If travel risk management is part of your role, these aren’t insights you want to miss.

👉 Subscribe to make sure you get the next edition: https://www.oncallinternational.com/newsletter

05/13/2026

Travel comes with exciting opportunities — but being away from home can also bring stress, uncertainty, anxiety, and other emotional challenges.

This Mental Health Awareness Month, we’re highlighting how On Call International supports traveler wellbeing through our tele-counseling services.

Available 24/7 through On Call International’s Global Response Center, travelers can connect with mental health professionals for:

➡️Emotional support and crisis intervention
➡️ Confidential tele-counseling by phone or video
➡️Short-term counseling services
➡️Coordinated continuity of care when additional support is recommended

Accessible mental health support is an important part of comprehensive travel risk management and duty of care — because caring for travelers means supporting both physical and mental well-being.

05/11/2026

Highlights from the 2026 U.S. Travel Insurance Association (USTIA) Conference in Orlando 👇

Last month, the On Call International team had the opportunity to connect with other industry professionals at USTIA’s Annual Conference in Orlando, FL, engaging in conversations around the trends and challenges shaping the travel insurance landscape.

We were especially proud to see Kristin Toth, VP of Operations & Global Security Services, take the stage with fellow panelists to share her perspective on how travel assistance is evolving and what lies ahead--contributing to important discussions across the industry.

As always, we loved connecting with industry peers, exchanging insights, and exploring innovative ways we can continue to support travel insurers worldwide!

05/07/2026

Studying or working abroad can be transformative—but it can also introduce unexpected mental and emotional challenges.

New environments, cultural differences, and varying access to care can all impact traveler well-being abroad.

In Honor of Mental Health Awareness Month, we’re spotlighting an often-overlooked aspect of duty of care: preparing travelers for the mental and emotional realities of international engagement.

In this co-authored thought piece, guest contributor Marcia W. Henisz, joins On Call International's Chief Medical Officer, Dr Michelle Nathan, to share practical guidance for organizations supporting global operations and programs.

Key considerations for supporting mental health abroad:
• Recognize unique stressors of international travel, including cultural adjustment and identity-based risks
• Understand variability in global mental health care, including access, stigma, and medication restrictions
• Encourage pre-departure wellness planning for travelers managing existing conditions
• Equip key trip stakeholders with tools to support traveler well-being in real time
• Partner with a trusted emergency assistance resource to help ensure access to timely care, referrals, and crisis support

As global mobility grows, so does the responsibility to support the full well-being of travelers—not just their physical safety.

Read the full blog to learn more: https://blog.oncallinternational.com/supporting-mental-wellness-for-academic-international-travelers/

05/06/2026

🌍💙 Happy National Nurses Week!💙🌍

This National Nurses Week, we proudly recognize the incredible dedication and compassion of our rescue nurses and nurse case managers. Whether they’re providing critical care during emergency evacuations or guiding travelers through complex medical journeys, their expertise saves lives—and their empathy provides comfort in the most challenging moments. Thank you to our nurses for everything you do!

🌟✈️🚑

Address

11 Manor Pkwy
Salem, NH
03079

Telephone

+18005755014

Website

http://www.oncallinternational.com/

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