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Residential Facilities Ombudsman Program

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United States
Salem, OR
Residential Facilities Ombudsman Program

The program was established in 2014 in response to requests made during the 2013 Oregon Legislative session.

Providing self-directed advocacy for individuals living in homes licensed or certified for Intellectual and/or Developmental Disabilities or Mental Health conditions. Changes in federal law and revisions to Oregon statute now allow for Ombudsman services to expand beyond traditional senior settings to include 10,000+ individuals residing in the state's more than 2,600 homes and facilities licensed

and certified for Intellectual and/or Developmental Disabilities or Mental Health conditions. Senior adults living in long-term care facilities have benefited for more than 35 years from the state's Office of the Long-Term Care Ombudsman, which is the office under which RFO program operates. Ombudsman services have proven to be a longstanding and successful national model of advocacy dedicated to the perspective of the individual resident. RFO's deputy ombudsmen are personal and independent advocates. We work in partnership with, and on behalf of, individuals receiving services to respond to and resolve complaints or issues and to ensure quality of life and resident rights. How we can help:
- Visit individuals in their homes through regular, unannounced visits
- Receive, identify and investigate concerns on behalf of individuals
- Educate and assist individuals to resolve complaints and exercise their rights
- Advocated to resolve resident rights and quality of life issues
- Identify and report systemic issues affecting services for individuals
- Provide a free and confidential service

Please follow our page for continued updates on the RFO program progress. We are currently seeking volunteers in Multnomah, Josephine, Union, Umatilla and Klamath Counties.

06/23/2026

𝗝𝗼𝗶𝗻 𝘂𝘀 𝗳𝗼𝗿 𝗮 𝘃𝗶𝗿𝘁𝘂𝗮𝗹 𝗳𝗲𝗲𝗱𝗯𝗮𝗰𝗸 𝘀𝗲𝘀𝘀𝗶𝗼𝗻 𝗮𝗻𝗱 𝘁𝗲𝗹𝗹 𝘂𝘀 𝘄𝗵𝗮𝘁 𝘆𝗼𝘂 𝘁𝗵𝗶𝗻𝗸 𝗮𝗯𝗼𝘂𝘁 𝗼𝘂𝗿 𝗻𝗲𝘅𝘁 𝟱-𝗬𝗲𝗮𝗿 𝗽𝗹𝗮𝗻! 𝗢𝗻 𝗭𝗼𝗼𝗺: https://bit.ly/OCDD-5-YEAR-PLAN | 𝗪𝗵𝗲𝗻: 𝗧𝘂𝗲𝘀𝗱𝗮𝘆, 𝗝𝘂𝗻𝗲 𝟮𝟯, 𝟱-𝟲:𝟯𝟬𝗽𝗺

Over the past year, the Oregon Council on Developmental Disabilities (OCDD) has been drafting our next 5-Year Plan. This plan will guide the work that OCDD does to improve the lives of people with I/DD and their families.

OCDD surveyed almost 800 people with IDD, family members, and people working in DD services to find out what is most important to them. OCDD also looked at statewide and national data and talked with agency partners to make sure we understand what opportunities there are to improve the lives of people with IDD, improve DD services and systems, and create positive change.

We want your feedback on our drafted plan. Please join us for a listening session to let us know what you think about our drafted 5-Year Plan! Spanish interpretation will be available.

06/18/2026

Our offices will be closed Friday, June 19th.

05/29/2026

We're hiring! RFO has an opening for a full-time, 12 month limited duration Deputy Ombudsman position. This is an exciting opportunity to support Oregonians with developmental disabilities or mental health conditions who live in group or foster homes. The position focus is Multnomah and Marion Counties.

Recruitment closes June 7, 2026. Application information can be found here - https://loom.ly/4V2WLdw

05/22/2026

Our offices will be closed on Monday, May 25th.

04/24/2026

It is National Volunteer Week, and there is no better time to shine a spotlight on the Certified Ombudsman Volunteers who dedicate their time and energy to this program. These remarkable Oregonians stand beside residents of IDD and MH licensed facilities when their voices need to be heard most. Every facility visit, conversation, investigation, resolution, and every other moment of advocacy helps ensure that no resident has to feel alone.

To the RFO volunteers, thank you. This program would not exist without you. Thank you for being a shining example of the meaningful change that can happen when we stand up for others in our communities.

04/14/2026

Want to learn about RFO advocacy services and volunteer opportunities?! Meet us at the Klamath Falls IDD Spring Fling!

Thursday, April 16th from 12-4 pm
Exhibit Hall 2 at the Klamath County Fairgrounds

04/13/2026

Want to learn about RFO advocacy services and volunteer opportunities?! Meet us tomorrow at the Jackson County IDD Support & Services Resource Fair!

Tuesday, April 14th from 12-4pm
Olsrud Building at the Jackson County Fairgrounds

04/07/2026

Southern Oregon friends, want to learn more about our advocacy services and volunteer opportunities? Come see us at one of these events next week. We look forward to meeting you!

Jackson County IDD Support & Services Resource Fair - Tuesday, April 14th from 12-4pm at the Olsrud Building at the Jackson County Fairgrounds

The Klamath Falls IDD Spring Fling - Thursday, April 16th from 12-4pm at Exhibit Hall #2 at the Klamath County Fairgrounds

03/31/2026

We're hiring! The Residential Facilities Ombudsman program seeks a new Resident Hearings Representative for a hybrid, limited duration role at 34 hours/week. Apply by April 7, 2026.

https://tinyurl.com/2tdn956f

Address

830 D Street NE
Salem, OR
97301

Opening Hours

Monday	8am - 5pm
Tuesday	8am - 5pm
Wednesday	8am - 5pm
Thursday	8am - 5pm
Friday	8am - 5pm

Website

http://www.oltco.org/

Alerts

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