The mediators are there to support people having tough conversations.
•Mediation is voluntary. Participants decide what they want to talk about and how they want to talk about it. Any participant can end the process at any time and no one is forced to agree to anything they do not want to agree to in mediation.
•The professionally trained mediators are non-judgmental. The mediators do not take s
ides, decide who is right or wrong, give advice, or make suggestions. They are there to ask questions, make sure everyone feels heard and understood, and guide participants through a collaborative problem solving process.
•Mediation maintains people's confidentiality. The mediators will not tell anyone what was said during the mediation process (with the exception of mentions of child abuse, abuse of a vulnerable adult, or a credible threat to do bodily harm). Mediation participants are free to talk to other people in their lives about what gets said in mediation, unless they agree otherwise within the mediation.
