Springdale Water Utilities

05/01/2026

03/17/2026

We are happy to congratulate Gordon Jennings for his 10-year anniversary with SWU! Gordon works in the Maintenance department at the utility. He received an award recognizing him for his service at the Water and Sewer Commission meeting today. The award was presented to him by Commission Chair Chris Weiser. Congratulations Gordon, on such a great accomplishment and thank you for all you do for the utility!

02/13/2026

UPCOMING OFFICE CLOSURE NOTICE - SWU will be closed Monday, February 16, 2026 in observance of Presidents' Day. We will resume regular business hours on Tuesday, February 17 at 8:00 a.m.

02/03/2026

We also celebrated David Jones' 20-year anniversary with SWU during the December Commission meeting. David works in the Meters Department at the utility. An award was presented to him by Commission Chair Chris Weiser. Congratulations David, on such a great accomplishment and thank you for all you do for the utility!

02/03/2026

Mr. Charlie Harwell was recognized during December’s Commission meeting for 40 years of dedicated service as the Water and Sewer Commission’s Legal Counsel.
We wish him a happy retirement and thank him for more than four decades of exceptional service, professionalism, and commitment!

01/25/2026

SWU offices will be closed Monday, January 26th, due to inclement weather. We will plan on opening at 9 a.m. on Tuesday, January 27th.

01/22/2026

A message from Executive Director Ward regarding the low temperatures:

As low temperatures come into our area, we should be mindful of some things we can do to reduce the chances of pipes freezing.

• If in doubt, leave your water running slightly inside your house nearest to where the water line enters the house. Just a trickle should be sufficient.
• Unlike some systems, ours is healthy enough to handle a slightly running faucet. SWU can handle the flows.
• Do not shut off your water unless you absolutely have to. Water can get trapped in your pipes and still freeze.
• Make sure your crawl spaces under your house have entrance doors closed or blocked that access your crawl space.
• Close your garage door. Many pipes freeze when a garage door is left open and or is not heated.
• If possible, provide safe, low temp heat in an unheated garage or attic space where pipes may be.
• Remove water hoses from outside faucets to prevent hoses from cracking.
• If you are concerned about your meter freezing in your box, place a bag of top soil or other loose material in a bag or other insulating material over the lid.
• If you have water loss, please call 479-751-5751 and we will dispatch personnel as soon as safely possible to determine if it is an SWU issue or a customer issue.
• Fill some containers with water and keep inside the house in case efforts to prevent freezing fail.

Above all, be safe. Thank you.

01/21/2026

As temperatures dip below freezing, it’s important to take the proper precautions to prevent pipes in your home from bursting. Springdale Water Utilities (SWU) has some recommendations for what you can do to help protect your home:

Winterize your outdoor faucets and remove hoses.

Drain outside lines if possible.

Keep your garage door closed.

Turn off your seasonal meter or winterize PRV’s or RPZ’s.

If you have a crawl space, insulate access doors, seal cracks, and insulate pipes.

If you are not confident with your measures, you may leave a little water running in the sink or tub nearest where the service line enters the house.

Make sure your meter box is closed and not open.

If you have pipes in your attic, make sure you have them insulated or the area SAFELY heated. A pipe bursting in an attic is much more costly and messy than ones under the house.

Check your homeowner’s policy, or check with your agent, to make sure you are covered if you do inadvertently have a pipe burst.

The homeowner or property owner is responsible for damages or leaks on their side of the meter. Burst pipes are expensive to repair, so take steps to prevent the problem.

If you need help determining the source of your water loss, SWU can be contacted, however we do not make home repairs or thaw residential lines if that is the problem.

For more information about what you can do to prevent pipes from bursting in your home, please contact SWU at 751-5751.

01/16/2026

UPCOMING OFFICE CLOSURE NOTICE- SWU will be closed Monday, January 19, 2026 in observance of Martin Luther King Jr. Day. We will resume regular business hours on Tuesday, January 20 at 8:00 a.m.

12/30/2025

UPCOMING OFFICE CLOSURE NOTICE:

The SWU office will be closed Thursday, January 1st in observance of New Year’s Day holiday. We will resume regular business hours on Friday, January 2nd at 8:00 a.m.

As always, we will have employees on call to respond to water and sewer emergencies 24 hours a day, 7 days a week. If you are experiencing an emergency, call 479-756-3657.

12/23/2025

Just a reminder we will be closed Wednesday - Friday

UPCOMING OFFICE CLOSURE NOTICE:

Utility offices will be closed Wednesday, December 24 through Friday, December 26 in observance of the Christmas holiday. We will resume regular business hours on Monday, December 29 at 8:00 a.m.

As always, we will have employees on call to respond to water and sewer emergencies 24 hours a day, 7 days a week. If you are experiencing an emergency, call 479-756-3657.