Jackson County, NC Emergency Management

09/06/2026

⚠️ Verizon Service Disruption Notice

Verizon wireless customers are currently experiencing issues with cellular service. Our 911 dispatch center is aware of the issue and is monitoring the situation.

If you need to contact our non-emergency line at (828) 586-1911 and are unable to get through, please attempt to call 911.

If you are unable to reach 911, please go to your nearest fire department for assistance.

At this time, we do not have an estimated time for when service will be restored, and the cause of the issue is still being investigated.

We will provide additional updates as more information becomes available.

We appreciate your patience and understanding while this issue is being resolved.

09/02/2026

Jackson County Emergency Services Responded to Paradise Falls on Monday Night

A Text-to-911 came into the Jackson County 911 Center on Monday night explaining that someone had jumped off of Paradise Falls and was injured. A quick response from multiple agencies resulted in a successful rescue.

Glenville Cashiers Rescue Technician Noah Pressler said “We used a dual tension high line system to extricate the patient from the bottom of the falls”. He also stated “This system is something we have trained with many times and it really works well in scenarios like this”. “I believe from the time we got notified, to the time the patient was loaded into the ambulance was about 3 hours”.

We encourage everyone to please use extreme caution when visiting Paradise Falls. It is a beautiful place but can be extremely dangerous, especially during adverse weather or at night time.

Emergency Services agencies on scene included Canada Volunteer Fire Department, Jackson County Rescue Squad, Glenville-Cashiers Rescue Squad, Harris EMS, and Jackson County, NC Emergency Management.

09/01/2026

09/01/2026

WE’RE HIRING!

Jackson County 911 is accepting applications for a Part-Time Telecommunicator.

Join the team responsible for answering emergency and non-emergency calls and dispatching law enforcement, fire, rescue, and EMS personnel throughout Jackson County.

Learn more and apply online:
https://www.governmentjobs.com/careers/jacksoncounty(nc)/jobs/5468272/telecommunicator-i-temporary-part-time?page=2&pagetype=jobOpportunitiesJobs

Please help us spread the word by sharing this post!

08/30/2026

A Jackson County team is off to the Great Smoky Mountains National Park to Search for a missing person

Several Jackson County agencies have sent responders as part of a unified Jackson County Search Team to look for a male who is believed to have left his car in the area of Sugarlands Visitor Center in Tennessee.

If you have seen Mr. Blaszczak please contact the National Park Service at [email protected]

08/20/2026

Our thoughts and prayers are with the family and loved ones of Paramedic Andrew Sutton, as well as our neighbors and brothers and sisters at Macon County EMS.

Jackson County Office of Emergency Management extends our deepest condolences to everyone mourning this tremendous loss. Please keep Andrew’s family, friends, coworkers, and the entire Macon County EMS family in your prayers during the difficult days ahead.

Rest easy, Andrew. Your service and dedication will never be forgotten.

08/18/2026

HEAVY THUNDERSTORMS ACROSS JACKSON COUNTY

Jackson County is currently experiencing heavy thunderstorms with high winds. Citizens and visitors are encouraged to stay indoors and off roadways when possible.

There are trees and power lines down county-wide. Emergency services along with the North Carolina Department of Transportation and power companies are working to clear hazards as fast as possible.

Report from Jackson County 911 of a tree down on top of a vehicle around the 6000 block of US 64 E. Cashiers Fire and Glenville Cashiers Rescue in route. Please avoid the area.

Report below from Sylva Fire Department: Power lines down across Dillsboro Rd at the intersection of Bartlett St. The road will be shut down for an unknown amount of time.

Other recent reports include trees and lines down in the Thomas Valley Rd, Shook Cove Rd, Woods Mtn Trl, and Scotts Creek Rd areas.

08/12/2026

Update 12:30PM: The heavy equipment has made it to US 441 S continue to expect delays heading to Franklin. Please slow down and move over.

An oversized tractor trailer carrying heavy machinery will be traveling from NC 116 to US 441 S today headed towards Macon County. Use an alternate route if possible to avoid congestion. Expect traffic delays along the route.

08/10/2026

TRACTOR TRAILER ROLLOVER
US 74 W JUST BEFORE EXIT 85
1 LANE CLOSED

—————————————————————————

UPDATE 7:30AM: There were 3 people with minor injuries who were transported to the hospital. The truck was hauling drinking alcohol. The trucks fuel tank was compromised, emergency management and IMAP are both on scene.

Emergency Services are currently on scene of a tractor trailer rollover near Tractor Supply in Sylva on US 74 West Bound. 1 lane will be shut down for an extended period of time. Expect delays on your morning commute.

08/08/2026

⚠️ FLASH FLOODING ACROSS JACKSON COUNTY ⚠️

Jackson County is experiencing areas of flash flooding following heavy rainfall this afternoon. The photos below show conditions in the Sylva area and the other from Station 6 in Cashiers.

Although rainfall has slowed in some areas, residents and visitors are encouraged to continue using caution while traveling throughout the county. Heavy rainfall over a short period of time has caused some culverts and drainage systems to become clogged or unable to keep up with the amount of water flowing through them. This may result in water covering roadways with little warning.

Never attempt to drive through a flooded roadway. Water may be deeper than it appears, and road conditions underneath the water may be compromised.

Jackson County Emergency Management Director Zeb Holland says he continues to maintain communication with partners at NCDOT regarding road and drainage issues across the county.

VERIZON WIRELESS OUTAGE

Jackson County 911 is also aware of issues currently affecting some Verizon Wireless customers. Verizon has provided limited information at this time but has confirmed they are aware of an outage and are working to restore service.

If your cellular service is affected, please use an alternate phone or carrier when available if you need to contact 911.

Please continue to use caution this evening, allow extra time while traveling, and never drive around barricades or through flooded roadways.