06/08/2026
Thank you for all of the hardwork and professionalism. Great Job!!
On Friday, June 5, NMRECC experienced an unusually busy day, with a total of 392 calls presented to the center.
That included:
- 298 business line calls
- 94 incoming 911 calls
- 93 of those 911 calls were answered
- 1 911 call was abandoned (hung up prior to answering)
For perspective, the 298 business line calls were 151.9 calls above our average Friday from January through May, and 22 calls higher than the previous busiest Friday in that same comparison period. On the 911 side, the 94 calls presented were 47 calls above the January through May Friday average, making it about 2 times a typical Friday for 911 call volume.
What makes days like this especially challenging is not just the number of calls, but the kinds of incidents dispatchers may be handling all at once — from house fires and serious medical emergencies to mental health crises, motor vehicle crashes, and other urgent calls for help.
No matter the pace or the type of emergency, our dispatchers remained calm, focused, and ready to respond. Behind every ringing phone is a team working hard to provide help, direction, and support when it matters most.
Thank you to our dispatch staff for your professionalism, teamwork, and commitment to serving Dracut and Tewksbury every single day.
Dracut Police Department Dracut Firefighters, IAFF Local 2586
Tewksbury Police Department - MA Tewksbury Fire Department Tewksbury Firefighters Local 1647