"Our mission is to actively stand with the people of our community; to protect their lives and property, defend their constitutional rights, and solve problems through collaborative partnerships built on absolute transparency and mutual respect." Employees are carefully selected and trained to provide service to the community. This page gives an overview of the ways to commend exemplary performanc
e or file a complaint against a Police Department Employee. Commendations
If you see a Police Department Employee perform outstanding work, tell the employee - or us - about it. Following are suggestions for commending an employee. How to commend a Police Department employee:
• Write a letter or a note to the Police Chief at:
Thrall Police Department
PO Box 535
Thrall, Texas 76578
Commendations are logged and placed in the employee's permanent personnel file.
• Call the Police Chief at 512-923-0939 and notify him of the deed or action in question.
• If you are unsure of the employee's name, describe the employee and list the specific actions or demeanor that impressed you. Mention the location, date, and time the incident occurred. Complaints
The Thrall Police Department is vitally interested in taking action when its employees are derelict in their duties or are guilty of wrongdoing. Your complaint will be given a fair and thorough investigation. The person who believes they have been wronged may file the complaint; other persons may give statements as witnesses. How to make a complaint
When a citizen has a complaint against a Police Department Employee, they may contact the Police Chief. A complaint against the Chief will be made to city hall and reviewed by the Mayor and/or council. Allegations of serious misconduct will be forwarded to the Police Chief or City Hall, located at 102 Main Street in Thrall, telephone 512-923-0939 ( Police Chief) or 512-898-5306 (city hall). Texas Law requires that all complaints against police officers, which may result in disciplinary action, be in writing and signed by the person making the complaint. Complaints of misconduct that are less serious in nature need not be in writing. Complaints must be made within 30 days of the incident unless special circumstances exist. The Thrall Police Department takes all complaints seriously and will fully investigate each complaint received. False Complaints
Filing a false complaint against a police employee is a violation of the Texas Penal Code, Section 37.02. If a person knowingly and intentionally makes a false statement under oath or swears to the truth of a false statement previously made under oath, a person may be found guilty and punished by a fine of up to $4000, confinement in jail up to one year, or both fine and punishment. What happens when a complaint is upheld? When the investigation finds that the charges against a police employee are true, the Chief of Police notifies the employee and may take one of the following actions:
• reprimand the employee verbally or in writing
• suspend the employee without pay
• demote the employee
• discharge the employee
Employees can appeal the Department's decision to uphold a complaint and the decision to discipline the employee. What happens when a complaint is not upheld? Complaints must be supported by sufficient evidence. When the investigation cannot find the degree of evidence necessary to prove the employee acted improperly, the employee and the citizen are both notified in writing. What if you are not satisfied with the outcome? You may appeal the findings to:
• The Office of the Police Chief
Thrall Police Department
104 Main Street. Thrall, Texas 76578
512-923-0939
• The Thrall City Council
City of Thrall
PO Box 346
Thrall, Texas 76578
512-898-5306
