NJ Elder Ombudsman

NJ Elder Ombudsman Investigates allegations of abuse/ neglect of nursing homes residents. Runs Volunteer Advocate Program. Partner in I Choose Home NJ. The Office of the Long-Term Care Ombudsman (LTCO) works to preserve the health, safety, welfare and protect the rights of New Jersey residents who live in long‐term health care facilities.

The program seeks to ensure that residents receive quality care as they age. The Office is in, but is independent of, the NJ Department of the Treasury.

Operating as usual

Laurie Facciarossa Brewer, NJ Long-Term Care Ombudsman and Amy Brown, Policy Director, NJLTCO will be among the presente...
05/14/2021

Laurie Facciarossa Brewer, NJ Long-Term Care Ombudsman and Amy Brown, Policy Director, NJLTCO will be among the presenters at “Rebounding and Rebuilding” (in aging services), NJ Advocates for Aging Well’s 23rd Annual (and 2nd Virtual) Conference, Thursday and Friday June 3-4, 2021. New NJAAW Executive Director Dr. Cathy Rowe will also speak. For more information and to register, visit https://www.njaaw.org/event/rebounding-and-rebuilding-njaaws-23nd-annual-conference-2nd-virtual-june-3-4-2/

Laurie Facciarossa Brewer, NJ Long-Term Care Ombudsman and Amy Brown, Policy Director, NJLTCO will be among the presenters at “Rebounding and Rebuilding” (in aging services), NJ Advocates for Aging Well’s 23rd Annual (and 2nd Virtual) Conference, Thursday and Friday June 3-4, 2021. New NJAAW Executive Director Dr. Cathy Rowe will also speak. For more information and to register, visit https://www.njaaw.org/event/rebounding-and-rebuilding-njaaws-23nd-annual-conference-2nd-virtual-june-3-4-2/

“These are incredibly welcome changes and they reflect the reality that most residents of long-term care are fully vacci...
05/13/2021
More visitors, activities will be allowed at nursing homes as COVID rates continue to decline in N.J.

“These are incredibly welcome changes and they reflect the reality that most residents of long-term care are fully vaccinated,” said NJ Long-Term Care Ombudsman Laurie Facciarossa Brewer. “Having the ability to participate in communal activities and meals with their peers is something that residents tell us that they have desperately missed.”
https://www.nj.com/coronavirus/2021/05/more-visitors-activities-will-be-allowed-at-nursing-homes-as-covid-rates-continue-to-decline-in-nj.html

One advocate called the changes “great news," for residents who have been isolated for so long.

Women are often driven to put themselves last as they care for their loved ones.  During National Women’s Health Week, w...
05/12/2021
5 Healthy Aging Tips Every Woman Should Know

Women are often driven to put themselves last as they care for their loved ones. During National Women’s Health Week, we urge women to make their health a priority and take care of themselves, especially during the COVID-19 outbreak.

The National Council on Aging offers five tips for women on how to stay happy and healthy as they juggle their many responsibilities.
https://www.ncoa.org/article/5-healthy-aging-tips-every-woman-should-know?utm_source=Facebook&utm_medium=Social&utm_campaign=OrgSocial

As a woman, you may have many responsibilities on your plate, but your health should be a top priority. These quick tips can help keep you happy and healthy as you juggle your everyday responsibilities.

Medicare will require nursing homes to report COVID-19 vaccination rates for residents and staff on a weekly basis. “We’...
05/12/2021
Medicare requires nursing homes to report COVID vaccinations

Medicare will require nursing homes to report COVID-19 vaccination rates for residents and staff on a weekly basis. “We’re hoping to drive increased vaccination rates among residents and staff, as well as transparency for residents and their families,” said Dr. Lee Fleisher, chief medical officer at the Centers for Medicare and Medicaid Services (CMS).
https://apnews.com/article/nursing-homes-coronavirus-pandemic-medicare-business-health-90a6055a5469e12b634fa2d1f9b6f3e8

WASHINGTON (AP) — Medicare will require nursing homes to report COVID-19 vaccination rates for residents and staff, the government said Tuesday. Officials hope to nudge facilities to keep giving shots as the worst ravages of

Governor’s Murphy’s budget includes $240 million in wage increases for workers who care for individuals with disabilitie...
05/12/2021

Governor’s Murphy’s budget includes $240 million in wage increases for workers who care for individuals with disabilities, older residents in nursing homes, and Medicaid beneficiaries & children. Included is $134.4 million - $67.2 million in state resources and an equal amount in federal matching funds - to support wage increases for nursing facility direct care staff.
https://www.state.nj.us/humanservices/news/pressreleases/2021/approved/20210504.html?fbclid=IwAR04IHnwIm9IsVTSD846NF2hIOn8r5UP_04fzntdk6DdXPM9xpXBlooSMjI

Governor’s Murphy’s budget includes $240 million in wage increases for workers who care for individuals with disabilities, older residents in nursing homes, and Medicaid beneficiaries & children. Included is $134.4 million - $67.2 million in state resources and an equal amount in federal matching funds - to support wage increases for nursing facility direct care staff.
https://www.state.nj.us/humanservices/news/pressreleases/2021/approved/20210504.html?fbclid=IwAR04IHnwIm9IsVTSD846NF2hIOn8r5UP_04fzntdk6DdXPM9xpXBlooSMjI

Caring Senior Service of Essex County presents “Close the Gap in Senior Care - A Community Wide Event,” Thursday, May 13...
05/11/2021
Close the Gap in Senior Care - A Community Wide Event - Senior Fair

Caring Senior Service of Essex County presents “Close the Gap in Senior Care - A Community Wide Event,” Thursday, May 13th from 2:30pm - 5:00pm at Essex County South Mountain Recreation Complex, Clipper Picnic Pavilion, Cherry Lane, West Orange, NJ. Jeff Salter, CEO, Caring Senior Service, is on a 9,000 mile bike ride across the U.S. to raise awareness about the underserved aspects of senior care in our community. https://lnkd.in/dUjp_ZE
The event has the same focus, and will kick off Caring’s Close the Gap in Senior Care Movement in New Jersey.

Besides Salter, speakers include West Orange Mayor Robert D. Parisi, Shereef Elnahal, CEO & President, University Hospital; Salter; NJ Assemblywoman Mila M. Jasey, and representatives of Congressman Donald Payne Jr. and Congresswoman Mikie Sherrill. Register at: https://caring-senior-service-of-essex-county.ticketleap.com/closethegap/dates/May-13-2021_at_0230PM#dialog=/register/b2d3a3f8-dab4-41df-a274-06b44cbbf5dc

Welcome Jeff Salter, Caring Senior Service CEO, as he arrives into New Jersey as part of his 9,000 mile journey across the country to raise awareness and resources for underserved aspects in senior care. Special remarks from Mayor Robert Parisi & State Assemblywoman Mila Jasey, District Director, Ji...

The falling death rate shows that nursing homes can be reopened safely, said Laurie Facciarossa Brewer, New Jersey’s lon...
05/11/2021
N.J. nursing home deaths plunge, even as vaccination rates among staff remain concerning

The falling death rate shows that nursing homes can be reopened safely, said Laurie Facciarossa Brewer, New Jersey’s long-term care ombudsman. She said she expects visitation rules to be loosened further, and said her office receives daily calls from residents frustrated that facilities are still reluctant to accommodate visitors.
https://www.nj.com/coronavirus/2021/05/nj-nursing-home-deaths-plunge-even-as-vaccination-rates-among-staff-remain-concerning.html

New Jersey long-term care facilities recorded more than 60 coronavirus deaths over the past two months. That's less than half the number seen in February alone.

Nursing homes face pressure to simultaneously make a profit and care for patients—a tension that is particularly strong ...
05/11/2021

Nursing homes face pressure to simultaneously make a profit and care for patients—a tension that is particularly strong in a growing number of nursing homes backed by private equity firms. Studies suggest that the business model of a private equity fund is fundamentally misaligned with the mission to care for vulnerable, elderly patients.
https://rooseveltinstitute.org/wp-content/uploads/2021/04/RI_NursingHomesandPE_IssueBrief_202104.pdf?fbclid=IwAR1LP1XLHB1z3UiYqN04vzBnD7QHSOL2lGRFPy8XnuwhPqy4Km3jv2ms0Ts

Nursing homes face pressure to simultaneously make a profit and care for patients—a tension that is particularly strong in a growing number of nursing homes backed by private equity firms. Studies suggest that the business model of a private equity fund is fundamentally misaligned with the mission to care for vulnerable, elderly patients.
https://rooseveltinstitute.org/wp-content/uploads/2021/04/RI_NursingHomesandPE_IssueBrief_202104.pdf?fbclid=IwAR1LP1XLHB1z3UiYqN04vzBnD7QHSOL2lGRFPy8XnuwhPqy4Km3jv2ms0Ts

Reacting to the pandemic, consumers are choosing to keep their older loved ones at home instead of putting them in nursi...
05/07/2021
Long-term care industry facing changes as pandemic pushes more families toward home care

Reacting to the pandemic, consumers are choosing to keep their older loved ones at home instead of putting them in nursing homes, according to a new study. That means major changes for the long-term care industry.
https://abcnews.go.com/US/long-term-care-industry-facing-pandemic-pushes-families/story?id=77530232

More than a year into the COVID-19 pandemic, long-term care facilities may be seeing a change in the industry as consumers shift toward home care, a new study has found.

A year into the pandemic, Consumer Voice knows many residents have been vaccinated against COVID-19 and there is updated...
05/07/2021

A year into the pandemic, Consumer Voice knows many residents have been vaccinated against COVID-19 and there is updated government guidance that expands visitation.

Consumer Voice would like to hear directly from long-term care residents about what they are currently experiencing in their facilities. Please share this survey with residents.
https://www.surveymonkey.com/r/ltc-resident-survey?fbclid=IwAR0-L0sfV-8u276ECxcJjCy8Z8Xr1RsP8V9UDqM9w4Xum08vrvSU3Q2MOjw

A year into the pandemic, Consumer Voice knows many residents have been vaccinated against COVID-19 and there is updated government guidance that expands visitation.

Consumer Voice would like to hear directly from long-term care residents about what they are currently experiencing in their facilities. Please share this survey with residents.
https://www.surveymonkey.com/r/ltc-resident-survey?fbclid=IwAR0-L0sfV-8u276ECxcJjCy8Z8Xr1RsP8V9UDqM9w4Xum08vrvSU3Q2MOjw

President Joe Biden proposes to spend $400 billion over eight years on home and community-based services, as a major par...
05/07/2021
Biden Seeks $400 Billion to Buttress Long-Term Care. A Look at What’s at Stake.

President Joe Biden proposes to spend $400 billion over eight years on home and community-based services, as a major part of his $2 trillion infrastructure plan.

https://khn.org/news/article/biden-seeks-400-billion-to-buttress-long-term-care-a-look-at-whats-at-stake/?fbclid=IwAR0RBZp1H41MrvbMwjqkOMzhbZXo6PEfPo9dlJ6TmaZd2DkYOIjdZx6_voE

Long-term care options are expensive and often out of reach for seniors and people with disabilities. The president has proposed a massive infusion of federal funding for home and community-based h…

COVID deaths and lockdowns at nursing homes are making families reconsider whether to place their loved ones in long-ter...
05/07/2021
Covid Forces Families to Rethink Nursing Home Care

COVID deaths and lockdowns at nursing homes are making families reconsider whether to place their loved ones in long-term care. More are choosing to keep their family members at home with them.

If you want information about keeping your loved one at home, you can contact the I Choose Home NJ program at 855-466-3005.
https://www.nytimes.com/2021/05/06/health/covid-nursing-homes.html?action=click&module=Top%20Stories&pgtype=Homepage

Even with vaccines, many older people and their relatives are weighing how to manage at-home care for those who can no longer live independently.

On National Nurses Day, we’d like to give a shoutout to the nurses of the NJ LTCO: Teresa, Kathy, Fred, Nalini, Lisa, Mi...
05/06/2021

On National Nurses Day, we’d like to give a shoutout to the nurses of the NJ LTCO: Teresa, Kathy, Fred, Nalini, Lisa, Michelle, Jennifer, Jeanette and Doris, as well as the many nurses among our Volunteer Advocates and all of the nursing staff who work in long-term care.

On National Nurses Day, we’d like to give a shoutout to the nurses of the NJ LTCO: Teresa, Kathy, Fred, Nalini, Lisa, Michelle, Jennifer, Jeanette and Doris, as well as the many nurses among our Volunteer Advocates and all of the nursing staff who work in long-term care.

Gov. Phil Murphy on Wednesday unveiled a new webpage intended to link providers with homebound New Jersey residents who ...
05/06/2021
Murphy launches webpage to help vaccinate the homebound for COVID after facing criticism

Gov. Phil Murphy on Wednesday unveiled a new webpage intended to link providers with homebound New Jersey residents who can't get to a vaccine site. The webpage at covid19.nj.gov/homeboundvax does not schedule a vaccine but collects information on the homebound and sends it to local health departments, home-care agencies, pharmacies, and other organizations vaccinating people in their own homes.
https://www.northjersey.com/story/news/coronavirus/2021/05/05/nj-launches-site-home-covid-vaccine-appointment-help/4958392001/

The website to request in-home vaccination for homebound residents was created after criticism over the difficulty of arranging appointments.

The May 2021 issue of Consumer Voice's The Resident Advocate, a newsletter for residents of long-term care facilities, i...
05/06/2021

The May 2021 issue of Consumer Voice's The Resident Advocate, a newsletter for residents of long-term care facilities, is now available. Please share with residents, nursing home staff, family members, & other advocates. https://bit.ly/3b1hHus

The May 2021 issue of Consumer Voice's The Resident Advocate, a newsletter for residents of long-term care facilities, is now available. Please share with residents, nursing home staff, family members, & other advocates. https://bit.ly/3b1hHus

New Jersey has become the ninth state accepted into the AARP Network of Age-Friendly Communities, which works to make co...
05/05/2021

New Jersey has become the ninth state accepted into the AARP Network of Age-Friendly Communities, which works to make communities supportive and accessible places to live for people of all ages, AARP NJ and the NJ Department of Human Services announced.
https://www.insidernj.com/press-release/new-jersey-becomes-9th-state-accepted-aarp-network-age-friendly-communities/?utm_campaign=shareaholic&utm_medium=facebook&utm_source=socialnetwork&fbclid=IwAR3AvBm4eqyuZ44gHPL6HiI8FW77agb1ET4L5P2O5uh-R8rIlwEpq5oUIw8

New Jersey has become the ninth state accepted into the AARP Network of Age-Friendly Communities, which works to make communities supportive and accessible places to live for people of all ages, AARP NJ and the NJ Department of Human Services announced.
https://www.insidernj.com/press-release/new-jersey-becomes-9th-state-accepted-aarp-network-age-friendly-communities/?utm_campaign=shareaholic&utm_medium=facebook&utm_source=socialnetwork&fbclid=IwAR3AvBm4eqyuZ44gHPL6HiI8FW77agb1ET4L5P2O5uh-R8rIlwEpq5oUIw8

Despite updated federal guidance reflecting the drop in COVID cases, there are nursing homes that still prohibit visitat...
05/05/2021

Despite updated federal guidance reflecting the drop in COVID cases, there are nursing homes that still prohibit visitation or place inappropriate restrictions on it.

Consumer Voice wants to hear from you about your experience in this respect, so that it can better advocate for residents deserving greater access to their loved ones. Please take the CV survey at
https://theconsumervoice.org/issues/other-issues-and-resources/covid-19/visitation/reentry-survey?fbclid=IwAR0cDr1-DBF7r6GWrs5M1VRMoXF9mFALbA8MIj5MxHcuV-W71-kcUUqr1es

Despite updated federal guidance reflecting the drop in COVID cases, there are nursing homes that still prohibit visitation or place inappropriate restrictions on it.

Consumer Voice wants to hear from you about your experience in this respect, so that it can better advocate for residents deserving greater access to their loved ones. Please take the CV survey at
https://theconsumervoice.org/issues/other-issues-and-resources/covid-19/visitation/reentry-survey?fbclid=IwAR0cDr1-DBF7r6GWrs5M1VRMoXF9mFALbA8MIj5MxHcuV-W71-kcUUqr1es

A mole agent is hired to infiltrate a nursing home in Chile, to investigate a possible case of resident abuse.  He is in...
05/04/2021
'The Mole Agent' infiltrates a nursing home, and Hollywood

A mole agent is hired to infiltrate a nursing home in Chile, to investigate a possible case of resident abuse. He is in his ‘80s. This is not fiction.
https://www.washingtonpost.com/national/the-mole-agent-infiltrates-a-nursing-home-and-hollywood/2021/04/22/1d5ec132-a39b-11eb-b314-2e993bd83e31_story.html

“The Mole Agent” infiltrated a nursing home in Chile winning many hearts around the world, including several at the film academy

Address

Trenton, NJ
08625-0852

General information

The Office of the Long-Term Care Ombudsman (LTCO) can answer questions, provide information and handle complaints about residents’ rights and other areas of concern. We can also refer residents to other agencies or programs providing services to seniors. All services are free and confidential. The LTCO also spearheads the Volunteer Advocate Program, where trained volunteer representatives from LTCO visit nursing homes and establish a regular presence. They help to resolve quality of care and quality of life issues as close to the bedside as possible. The LTCO also reviews proposals to withhold or withdraw life‐sustaining medical treatment in end‐of‐life situations in long‐term care.

Opening Hours

Monday 9am - 4:30pm
Tuesday 8am - 4:30pm
Wednesday 8am - 4:30pm
Thursday 8am - 4:30pm
Friday 9am - 4:30pm

Telephone

(877) 582-6995

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Comments

Anyone know who to speak with when care is not happening to a loved one in a facility when during this whole pandemic you know they are being neglected?
My mother's AL pulled the plug on her camera in her apt after 2 1/2 years. I can't see anything now. What should I do?
New Jersey Did Not Ensure That Incidents of Potential Abuse or Neglect of Medicaid Beneficiaries Residing in Nursing Facilities Were Always Properly Investigated and Reported 08-19-2020 | A-02-18-01006 | Complete Report | Report in Brief Why OIG Did This Audit This audit report is one of a series of OIG reports that addresses the identification, reporting, and investigation of incidents of potential abuse and neglect of our Nation's most vulnerable populations, including Medicaid beneficiaries in nursing facilities. Nursing facility residents are at increased risk of abuse and neglect when healthcare professionals and caregivers fail to report abuse, or when incidents of potential abuse or neglect are not acted upon in a timely manner. Our objective was to determine whether New Jersey ensured that incidents of potential abuse or neglect of Medicaid beneficiaries residing in nursing facilities in New Jersey were properly reported and investigated in accordance with applicable Federal and State requirements. How OIG Did This Audit Our audit covered 4,402 hospital claims with selected diagnosis codes for Medicaid beneficiaries who resided in nursing facilities in New Jersey and were transferred during calendar year (CY) 2016 to a hospital setting. We reviewed a stratified random sample of 103 of these claims. For each claim, we reviewed hospital and nursing facility records with New Jersey officials to determine whether the claims resulted from an incident of potential abuse or neglect. What OIG Found New Jersey did not ensure that nursing facilities always investigated and reported incidents of potential abuse or neglect to the State in accordance with Federal and State requirements. Of the 103 claims in our sample, 79 claims were not the result of potential abuse or neglect; therefore, nursing facilities were not required to report the incident to the State. Of the remaining 24 claims, 10 claims were the result of potential abuse or neglect that should have been reported to the State. However, 5 of the 10 claims were not properly investigated and reported to the State. For the other 14 claims, nursing facilities did not provide documentation, or their records did not contain sufficient documentation for State officials to determine whether the incident should have been investigated and reported. These deficiencies occurred because nursing facility staff did not follow requirements for investigating and reporting potential incidents of abuse or neglect. In addition, New Jersey did not have adequate survey procedures for ensuring that nursing facilities documented all such incidents. Based on our sample results, we estimated that 311 Medicaid hospital claims with selected diagnosis codes resulted from incidents of potential abuse or neglect at a nursing facility in New Jersey during CY 2016. Of this amount, we estimated that 220 claims were the result of potential abuse or neglect that the nursing facilities did not investigate and report to the State. In addition, we estimated that, for 616 claims, the associated beneficiary's nursing facility did not have records to sufficiently document the circumstances of the beneficiary's injuries or condition that led to the hospital transfer so that State officials could determine whether the incident was the result of potential abuse or neglect.
I am an independent recruiter from ViewFinders in NY. We are looking to speak with NJ SENIORS on MONDAY, October 5th 8:00pm ONLINE. You must have a computer (not phone or tablet) You must be registered to vote in NJ and be from WARREN, HUNTERDON, SOMERSET, UNION, ESSEX or MORRIS county. To thank you for your help you will recive a $100 tango gift card for 90 minutes of your time. Here are the qualifying zipcodes but the ones listed below have to be confirmed through the link with their address 08802; 07920; 08558;07930;07920;08865;07041;07934; 07081;07090;07836;07016;07922;07027;07033;07059; 07066;07069; 07078; 07092; 07803; 07828; 07830; 07847; 07850; 07852; 07853;07856;07857; 07870;07876;07901;07921;07933;07939; 07946;07974;07977;07979;07980;08502;08551;08553;08559; 08602;08801;08804;08807;08808;08809;08821;08822;08825; 08826;08829;08833;08836;08844;08848;08853;08858;08867;08869; 08876;08886;08887;08889 Please tell me your location (with ZIPCODE), age, ethnicity and which political party you belong to. I need DEMOCRAT, REPUBLICAN and INDEPENDENT. Thanks!
June 3, 2020...My post to Governor Phil Murphy about Long Term Care Facilities in NJ My mom has been asympotmatic CoVid positive for 21 days now. Her just over 100 bed LTC facility has had 84 positive residents, 44 positive employees and 28 resident deaths. She suffers from Alzheimer's but otherwise is physically healthy. My sister and I are all she has and we have not seen her since March 11. She came to the US at the age of 29 from Italy when she married our father. This hideous Alzheimer's Disease has caused her to lose all her English language and she has reverted back to only Italian. No one in the facility speaks Italian. My sister and I would take turns visiting her daily from outside her window to engage with her and be together. Please, I beg you, please let us see our Mom again. Just today she started not to eat. She is lonely and scared. She is worse than a prisoner kept in her room now for almost three solid months with no fresh air, no sunshine. Please do something for us and all the other families of loved ones suffering because they can't see their loved ones. August 8, 2020... #150daysalone
I have shared your page on my Bless the Abused page. https://www.facebook.com/blesstheabused/ Would you be so kind and shared my page. Thank you
Just found out this morning that this "agency" actually existed. What exactly has Ms. Laurie Facciarossa Brewer been doing? Why hasn't she been included in Murphy's daily briefings???? I have no one in a LTC, but it breaks my heart to hear the horror stories that have happened and continue to happen.
I want my bones. 0 Fixed please help in pain daily.
"Changing the Narrative" is an innovative Colorado initiative to combat ageism and to encourage employers to hire older workers. This culture change work is needed in every state.
New Bridge Medical Center (Paramus) is hosting a free event next Tuesday evening to discuss issues relevant to LGBTQ seniors and their families, including important advice about Medicaid and estate planning. More information here:
Another pointless government entity.
Hi. I’ve shared your page on my page about abuse: “Bless the Abused”. Would you please be so kind to share my page: https://www.facebook.com/blesstheabused/. Thank you.