Joe Wheeler EMC

Call Directions Website Contact the organization

Joe Wheeler EMC We are an electric cooperative serving more than 43,000 residential and commercial members in Lawrence and Morgan Counties. Hours: M-F 7:30 am to 4:30 pm

💚 Your bill. Your choice of how to pay.📬 Prefer a paper bill and mailing your payment? You can still do that, just like ...
10/22/2026

💚 Your bill. Your choice of how to pay.

📬 Prefer a paper bill and mailing your payment? You can still do that, just like you always have!

You do NOT have to sign up for SmartHub or pay online to pay your JWEMC or FlashFiber bill.

You can also pay:
✅ In person at our offices
✅ At the 24/7 payment kiosks at our offices
✅ Over the phone
✅ On our website by clicking “Pay Bill”
✅ Through the SmartHub app or portal, if you choose

JWEMC and FlashFiber do not charge a payment service fee for payments made directly through these options. Payments are also accepted at participating retailers, including Walmart and Dollar General, where a retail service fee may apply.

📱 Almost 14,000 members and customers have chosen to sign up for SmartHub to view bills, make payments, set up alerts, and take advantage of its account management tools. We’re excited to see so many getting connected—and our team is here to help if you’d like to join them!

Questions? Give us a call:
JWEMC: 256-552-2300
FlashFiber: 256-567-4140

Thank you for your patience as we continue helping everyone get comfortable with the upgrade.

IMPORTANT: Our payment mailing address has changed. Please send your payment to the address printed on your current bill, and update any saved mailing address you use.

💚 SmartHub & Payments: Your Questions AnsweredWe’ve seen questions about payment fees, cash payments, and our new SmartH...
10/19/2026

💚 SmartHub & Payments: Your Questions Answered

We’ve seen questions about payment fees, cash payments, and our new SmartHub system. We understand that changes can create confusion, and we want our JWEMC members and FlashFiber customers to have clear, helpful answers.

❓ Is JWEMC charging $1.50 to accept cash?
No. There is no payment service fee for paying cash at our office counters. Cash is still welcome!

❓ What about credit cards or payments through SmartHub?
JWEMC does not charge a payment service fee for residential credit or debit card payments made directly through our payment system, including the SmartHub app and web portal.

❓ Why might someone see a fee at a retail payment location?
Some outside retail locations offer bill-payment services and may charge a service fee. That is separate from paying directly through JWEMC. You do not have to use a retail payment service to pay your bill.

❓ Do I have to use an app or sign up for automatic payments?
No. SmartHub and Auto Pay are options for your convenience. You can still pay in person, by phone, by mail, or at our payment kiosks. If you prefer cash or checks, those options remain available. Each branch office has a 24/7 payment kiosk.

❓ Did some bill due dates change?
Yes. Some due dates shifted by a few days during the upgrade, but no member’s due date was moved earlier than their previous due date. A longer billing period during the transition does not mean we have adopted a permanent 35-day billing cycle.

❓ What if I’m having trouble accessing my account?
We’re here to help! Start at JWEMC.COOP/SMARTHUB for the current login page, registration instructions, and tutorials. The upgrade requires members who used our previous online system to register for SmartHub.

If you’re seeing a maintenance message or cannot get registered, call 256-552-2300 so our team can help.

Thank you for asking questions and for your patience as we continue this upgrade. Our goal is to give you more convenient ways to manage your accounts while keeping the payment options you depend on.

🎉 10,112 members connected to SmartHub—and counting!As of 1:30 p.m. today, 10,112 members have signed in to SmartHub! Th...
10/16/2026

🎉 10,112 members connected to SmartHub—and counting!

As of 1:30 p.m. today, 10,112 members have signed in to SmartHub! Thank you for taking this step with us as we continue our rollout.

📞 This week, our team has answered more than 9,500 calls, with most focused on helping members get started with SmartHub. Our employees have also helped many members and customers in our offices and through online chat.

💚 To our members and customers: Thank you for your patience, cooperation, and willingness to learn alongside us. We know this transition has taken time and effort, and we appreciate you working through it with us.

👏 To our employees—especially our customer service department: Thank you for the long hours, teamwork, and care you’ve shown this week. Your hard work is helping thousands of people navigate this upgrade, and it has not gone unnoticed!

Need help getting started? Visit https://www.jwemc.coop/smarthub/ to access SmartHub, tutorial videos, and downloadable PDF guides that walk you through installing the app and setting up your account.

We’re here to help, and we’re grateful for the opportunity to serve you!

💳 More ways to pay. More convenience for you!You have more options for paying your Joe Wheeler EMC, FlashFiber and Wheel...
10/15/2026

💳 More ways to pay. More convenience for you!

You have more options for paying your Joe Wheeler EMC, FlashFiber and Wheeler Basin Natural Gas bills. Choose what works for you:

📱 Online: Pay by credit card or e-check through SmartHub’s website, mobile app or click the Pay Bill button at jwemc.coop or Jwflash.com.

🔄 Auto Pay: Set up a bank draft or recurring credit card payment.

🏦 Through your bank or at Walmart: Use your bank’s online bill payment service or pay at Walmart. These payments post the next day, so plan ahead!

💵 Cash at participating retailers: Use the InComm/VanillaDirect barcode in SmartHub or on your printed bill at participating locations, such as Dollar General.

☎️ By phone: Pay by credit card or e-check through our automated payment system.

✉️ By mail: Send your check and bill stub to the payment address printed on your bill.

👋 In person: Pay at our office by credit card, cash, check or money order.

Using a UCard? You can pay at Walmart using the UCard itself.

A quick note about fees: Some retail payment locations may charge a service fee. JWEMC does not charge a payment service fee.

Explore SmartHub and find helpful instructions at jwemc.coop/smarthub

📣 More time to get settled into SmartHubTo help smooth the transition to our new payment system and give everyone an opp...
10/15/2026

📣 More time to get settled into SmartHub

To help smooth the transition to our new payment system and give everyone an opportunity to get set up, all disconnects for nonpayment are postponed until Monday, October 19.

We want our JWEMC, FlashFiber, and Wheeler Basin Natural Gas members and customers to have time to register, access their accounts, and become familiar with making payments through SmartHub.

As a reminder, late fees are also suspended through October 31.

Need help getting started? Find setup instructions, tutorials, and the SmartHub login at https://www.jwemc.coop/smarthub/

Our team is here to help. Thank you for your patience as we work through this upgrade together! 💚

🎉 UPDATE: At 10 am Thursday: 8,636 members—and counting!As of 10 a.m. this morning, 8,636 members have signed up for Sma...
10/14/2026

🎉 UPDATE: At 10 am Thursday:

8,636 members—and counting!

As of 10 a.m. this morning, 8,636 members have signed up for SmartHub! Thank you for taking this step with us as we upgrade the way you manage your accounts.

Haven’t registered yet? Join your neighbors and get started today! SmartHub lets you view your bills, make payments, and manage account notifications—all in one place.

Find setup instructions, tutorials, and the SmartHub login at:
https://www.jwemc.coop/smarthub/

💚 We appreciate your patience and encouragement throughout this transition. Our team is here to help, and we’re grateful for the opportunity to serve you!

📣 SmartHub Transition UpdateLate fees are suspended through October 31 for Joe Wheeler EMC, FlashFiber, and Wheeler Basi...
10/13/2026

📣 SmartHub Transition Update

Late fees are suspended through October 31 for Joe Wheeler EMC, FlashFiber, and Wheeler Basin Natural Gas customers.

📧 Emails containing new account numbers are going out now. Everyone with an email address on file with us should receive theirs by midday tomorrow, Wednesday, October 14.

Still waiting? You can register for SmartHub using your old account number. For FLashFiber account numbers, enter only the numbers after the hyphen, without leading zeros.
Example: 300-001234 → 1234

We’re here to help! Visit https://www.jwemc.coop/smarthub/ for setup instructions and tutorials.

Thank you for your patience as we make this transition!

You’ve got questions, we’ve got answers.REGULAR MONTHLY MEMBERS:- Emails are being sent out with new account numbers in ...
10/13/2026

You’ve got questions, we’ve got answers.

REGULAR MONTHLY MEMBERS:
- Emails are being sent out with new account numbers in batches.
- You may register for SmartHub with your old account number as well. If this doesn’t work, you may contact our office if you wish to register for SmartHub before receiving the email.
- If you were previously enrolled in Auto Pay with a credit or debit card, you must re-enroll via SmartHub. This feature is now available.
- If you were previously enrolled in Auto Pay with Checking or Savings account, no action is needed as this is set up within the new system. If your due date fell between October 5 - October 13, these payments are being processed now.
- New Auto Pay enrollments will take effect with your next bill. If you have a balance on your account, you will need to make that payment manually.

Our website has all the details you need. JWEMC.coop/smarthub

You’ve got questions, we’ve got answers. PREPAID MEMBERS:- If you have not received your new account information, please...
10/13/2026

You’ve got questions, we’ve got answers.

PREPAID MEMBERS:
- If you have not received your new account information, please contact our office: 256-552-2300.
- You will begin receiving alerts after 2:00 PM today.
- Most alerts are default to be sent via email. If there was no email address on file, a mock email address was added and you should’ve received a text message.
- To add/change contact methods in SmartHub: more > settings > contact methods > add new contact method > select email or phone > enroll in notifications if desired
- Disconnects will resume 10/15/26. Your account will not be disconnected before then.

Our website has all the details you need. JWEMC.coop/smarthub

SmartHub is LIVE!New account numbers are being sent by email and text in batches. Haven’t received yours yet? ✔ YOU CAN ...
10/12/2026

SmartHub is LIVE!

New account numbers are being sent by email and text in batches. Haven’t received yours yet?

✔ YOU CAN REGISTER USING YOUR OLD ACCOUNT NUMBER!

📌 IMPORTANT REMINDERS

✅ Late Fees & Disconnects
Suspended through October 14 for both monthly billing and prepaid accounts. Both resume October 15.

💳 Credit/Debit Card Auto Pay
Previously enrolled? You must re-enroll. This feature will be available in SmartHub beginning October 14.

📲 Prepaid Members
Once you log in, check that your alerts are set up correctly. To add a contact method, select:
More > Manage > Contacts > Add Desired Method

Need help getting started? Step-by-step instructions and tutorials are available on our website.

🔗 Log in or register:
https://jwemc.smarthub.coop/ui/ #/login

🔗 Instructions & tutorials:
https://jwemc.coop/smarthub/

Thank you for your patience as we make this upgrade!

Address

25700 AL Highway 24/P. O. Box 460
Trinity, AL
35673

Opening Hours

Monday 7am - 4pm
Tuesday 7am - 4pm
Wednesday 7am - 4pm
Thursday 7am - 4pm
Friday 7am - 4pm

Telephone

+12565522300

Website

Alerts

Be the first to know and let us send you an email when Joe Wheeler EMC posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Organization

Send a message to Joe Wheeler EMC:

Shortcuts

Share