01/09/2026
Please read the following, if you’ve had an issue with up charges to your bill please deduct the over charge or call the phone number listed in the post.
Update: This post has been edited to include additional billing corrections.
We’re aware of a Burrtec billing issue and want to reassure residents that it has been identified and corrected. The City does not change service rates without public notice and an opportunity for residents to provide input. No new City-approved rate changes occurred.
Burrtec confirmed a billing error related to organics and recycling barrels that affected some customers during the November and December 2025 billing period. Customers who were incorrectly charged for additional organics and recycling barrels will receive a full credit on their next bill. Customers may also deduct those charges now and pay the remaining balance.
If you have questions about your bill, please contact Burrtec directly at (909) 949-0500. The City will continue to monitor the situation and ensure affected customers have been properly credited.