Virginia Beach Public Utilities

Virginia Beach Public Utilities Providing water and sanitary sewer services to the citizens of Virginia Beach

Our tap water tastes just as good without the straw! #NationalSkipTheStrawDay
02/28/2020
askhrgreen.org

Our tap water tastes just as good without the straw! #NationalSkipTheStrawDay

It's National Skip the Straw Day! Will you give up straws for just one day? A month? For good? Thanks to WTKR News 3 and Anthony Sabella for their continuing focus on this important issue for our coastal community.

If your restaurant would like to go straw free, askHRgreen.org and Keep It Beachy Clean would love to help with free resources! Sign up at http://keepitbeachyclean.org/strawfree/

Keep It Beachy Clean
#StrawFreeHamptonRoads
#SkipTheStraw
#NationalSkipTheStrawDay

02/27/2020

The deadline for this year's Water Awareness Calendar Contest is TOMORROW! Make sure your entries are dropped off at 3500 Dam Neck Road by tomorrow! As a reminder, your mailed-in entries will also be accepted if they are postmarked on or before 2/28.

02/26/2020

IMPORTANT: Please exercise caution if you receive an email from Virginia Beach Public Utilities requesting your personal information. Our e-bill services have secure attachments with passwords known to the customer. As a reminder, we will never require that a customer make a payment or notify them of a refund over email. Please also be cautious of any links provided in these emails. Collection notices from Virginia Beach Public Utilities will always come through paper mail.

If you receive an email from us that you believe to be suspicious, please message us.

The clock is ticking! This year’s Calendar Contest entries are DUE ONE WEEK FROM TODAY, on February 28! Make sure to eit...
02/21/2020

The clock is ticking! This year’s Calendar Contest entries are DUE ONE WEEK FROM TODAY, on February 28!

Make sure to either drop off or mail your child’s entry to 3500 Dam Neck Road before the deadline! Entries that are postmarked on or before February 28 will also be counted. Entry forms and contest details can be found at www.vbgov.com/calendarcontest.

02/21/2020

City offices will open on a two-hour delay today. Therefore, our call center will open at 10:00 AM. If you have a water or sewer emergency before we open, please call 311.

Hoping for snow this weekend? Make sure your pipes are protected as you get ready for the next few chilly nights! Learn ...
02/20/2020
Protect Your Pipes! :: VBgov.com - City of Virginia Beach

Hoping for snow this weekend? Make sure your pipes are protected as you get ready for the next few chilly nights! Learn how at www.vbgov.com/protect-your-pipes.

 Protect Your Pipes! Page Content​​​​​​With a little preparation, you can prevent burst pipes and avoid costly repairs during winter months.  Before Cold Weather Strikes Insulate any exposed pipes in your home's crawl spaces, attic, and outside walls. Common insulation materials inclu...

Our call center is hiring! Check out those openings and more at www.vbgov.com/pucareers!
02/11/2020
Career Opportunities :: VBgov.com - City of Virginia Beach

Our call center is hiring! Check out those openings and more at www.vbgov.com/pucareers!

Page Content​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Career Opportunities​​​​​​​​Are you interested in a career with the Virginia Beach Department of Public Utilities? Apply today!How to Apply:Review ...

UPDATE (1/31) - Our call center is back open today.ATTENTION CUSTOMERS: The Public Utilities call center and walk-in cus...
01/30/2020
Online Services :: VBgov.com - City of Virginia Beach

UPDATE (1/31) - Our call center is back open today.

ATTENTION CUSTOMERS: The Public Utilities call center and walk-in customer service office is closed for the rest of the day. For emergencies ONLY (burst pipe, need water service today, etc.), please call 311.

For all other billing or account inquiries, please use www.vbgov.com/puonlineservices or email us at [email protected] and we will be happy to help you tomorrow.

 Online Services There's never a wait online - just secure access to account information and Public Utilities service 24 hours a day, seven days a week! Page Content​Customers using the Firefox web browser may be unable to access Public Utilities Online Services. We are working to resolve this ...

Calendar contest entries are due in LESS THAN A MONTH! Have your kiddos submit their entry by February 28 for a chance t...
01/29/2020

Calendar contest entries are due in LESS THAN A MONTH! Have your kiddos submit their entry by February 28 for a chance to be featured in the 2021 Water Awareness Calendar Contest! For contest rules, visit www.vbgov.com/calendarcontest.

Traffic Alert - Starting at 7:00 a.m. on Sunday, 1/26, utility work will result in the closure of N. Lynnhaven Road from...
01/24/2020

Traffic Alert - Starting at 7:00 a.m. on Sunday, 1/26, utility work will result in the closure of N. Lynnhaven Road from Virginia Beach Boulevard to Kings Grant Road. The work is expected to be completed by 9:00 p.m. on the same day, weather permitting.

Advanced warning signs will be posted advising motorists of the utility work and detour routes. Residents will have access to their properties at all times.

Looking for something fun to keep your kids busy with over the long weekend? Have them illustrate how they use water wis...
01/17/2020
Water Awareness Calendar Contest :: VBgov.com - City of Virginia Beach

Looking for something fun to keep your kids busy with over the long weekend? Have them illustrate how they use water wisely and enter it in our Water Awareness Calendar Contest! For details and the entry form, visit www.vbgov.com/calendarcontest.

 Water Awareness Calendar Contest Page Content​​​​​​​​Each year, Public Utilities conducts a Water Awareness Calendar Contest to help educate our customers about ways to use water wisely. The calendar's theme is "How I use water wisely in and around my home." Contest Entry FormCont...

⚠️Traffic Alert 1/11: Virginia Beach Blvd.⚠️Starting at 7:00 a.m. tomorrow, January 11, an emergency water valve repair ...
01/10/2020

⚠️Traffic Alert 1/11: Virginia Beach Blvd.⚠️

Starting at 7:00 a.m. tomorrow, January 11, an emergency water valve repair will result in the partial closure of Virginia Beach Boulevard.

To safely facilitate this work, the two middle lanes of westbound Virginia Beach Boulevard near the intersection of N. Lynnhaven Road will be closed. The westbound left-turn lane of N. Lynnhaven road onto Virginia Beach Boulevard will also be closed.

This work is expected to be completed by 6:00 p.m. the same day; weather permitting.

IMPORTANT UPDATE 1/8: We have been advised that in this particular case, the letter delivered to the citizen was legitim...
01/06/2020

IMPORTANT UPDATE 1/8: We have been advised that in this particular case, the letter delivered to the citizen was legitimate related to maintenance contracted with their property management company. If you receive a letter requesting access to your property, we encourage you to verify the work with your property management company.

Scam Alert - A letter was delivered to residents claiming that a third party company will need access to their homes for water meter maintenance. The letter asks residents to leave their doors unlocked, deactivate their alarm systems, and crate their pets.

Virginia Beach Public Utilities urges residents to exercise caution. Water meters are located on the exterior of properties in Virginia Beach and the City will never request to enter a residence to perform maintenance on a meter.

Residents should report suspicious individuals to the Virginia Beach Police at 757-385-5000.

Attention Customers: Water service turn-offs for non-payment of delinquent bills were temporarily suspended after the 5/...
12/19/2019
Online Services :: VBgov.com - City of Virginia Beach

Attention Customers: Water service turn-offs for non-payment of delinquent bills were temporarily suspended after the 5/31 event; however, delinquent turn-offs are expected to resume on January 2. Please continue making regular payments on your City Services bill.

To view your account/balance information and more, visit www.vbgov.com/puonlineservices.

For a list of payment options and payment assistance resources, visit www.vbgov.com/pu-payments.

 Online Services There's never a wait online - just secure access to account information and Public Utilities service 24 hours a day, seven days a week! Page Content​Customers using the Firefox web browser may be unable to access Public Utilities Online Services. We are working to resolve this ...

12/17/2019

Attention Customers: Our call center will be closed today from 11:15AM-1:45PM. Please call 311 for any water or sewer emergencies during this time. Otherwise, we will be happy to assist you when we reopen.

Attention Customers! We have opened a temporary office space to assist utility connection customers and walk-in customer...
12/12/2019

Attention Customers! We have opened a temporary office space to assist utility connection customers and walk-in customers with account issues. Utility connection customers must still call 385-4171 to schedule an appointment. This new office is located behind Building 23 (2473 North Landing Road) of the Municipal Center and is open Monday-Friday, 8:00 a.m.-4:30 p.m.

Do you have a young artist at home? Pull out the crayons and markers this weekend and have them illustrate how they use ...
12/06/2019

Do you have a young artist at home? Pull out the crayons and markers this weekend and have them illustrate how they use water wisely. Submit their artwork with a completed entry form and they could be featured in the 2021 Water Awareness Calendar! For the entry form and contest rules, visit www.vbgov.com/calendarcontest.

This #GivingTuesday, give the gift of water. Your tax-deductible donation to Help 2 Others will help provide residential...
12/03/2019

This #GivingTuesday, give the gift of water. Your tax-deductible donation to Help 2 Others will help provide residential water services to a Hampton Roads family in need. #ShareH2O www.shareh2o.org/donate

Frying a turkey this holiday season? Don’t pour that leftover cooking oil down the drain—it can clog your pipes! Instead...
11/22/2019

Frying a turkey this holiday season? Don’t pour that leftover cooking oil down the drain—it can clog your pipes! Instead, recycle your large quantities of residential cooking oil at the City of Virginia Beach Waste Management Division's Resource Recovery Center at 1989 Jake Sears Road!

The Resource Recovery Center will be closed on 11/28 and 11/29, but will be open for business on Saturday, 11/30, from 7AM-4:30PM.

#ProtectYourPipes #ClogFreeThanksgiving

The 2020 Water Awareness Calendars are ready and available for free at any Virginia Beach public library or recreation c...
11/21/2019

The 2020 Water Awareness Calendars are ready and available for free at any Virginia Beach public library or recreation center! Published annually by Public Utilities, the calendars feature illustrations by Virginia Beach elementary school students showing what they do to use water wisely.

Entry forms and contest details for the 2021 Water Awareness Calendar Contest can be found in the 2020 calendars, or at www.vbgov.com/calendarcontest.

RESOLVED: Our call center is experiencing issues with our telephones resulting in some customers having trouble reaching...
11/05/2019
Online Services :: VBgov.com - City of Virginia Beach

RESOLVED: Our call center is experiencing issues with our telephones resulting in some customers having trouble reaching us. If you are unable to connect to our call center, please call 311 with any water/sewer emergencies or visit www.vbgov.com/puonlineservices for account requests. Otherwise, we will be happy to assist you once our phone issues are resolved. Thank you for your patience.

 Online Services There's never a wait online - just secure access to account information and Public Utilities service 24 hours a day, seven days a week! Page ContentDue to planned maintenance, Public Utilities Online Services will be unavailable on Monday, October 28, from 5:30p.m. – 6:​30 p ...

10/31/2019
askhrgreen.org

This may be a #ThrowbackThursday video, but "flushable" wipes are STILL haunting our pipes to this day! Remember to only flush the 3 P's!

A terror lurks beneath the streets. "IT" is summoned from the sewers and in to your neighborhood when people use the toilet like a trash can. The only flushable items are toilet paper and your personal business. Do your part to keep "IT" where "IT" belongs. http://askhrgreen.org/what-not-to-flush/

Happy Halloween from askHRgreen.org! 👻

Without water, there would be no candy to eat or pretty pumpkins to carve! This Halloween (and every day) we are thankfu...
10/31/2019

Without water, there would be no candy to eat or pretty pumpkins to carve! This Halloween (and every day) we are thankful for water!

As part of a sanitary sewer replacement project, the Laskin Road entrance to the Regency Hilltop Shopping Center will be...
10/28/2019

As part of a sanitary sewer replacement project, the Laskin Road entrance to the Regency Hilltop Shopping Center will be closed starting tomorrow, 10/29, and will reopen Thursday evening, 10/31. During this time, please access this shopping center at the Regency Drive entrance. Thank you for your patience as we complete work!

This Saturday (10/26) from 10AM to 2PM is National Prescription Take Back Day! Wastewater treatment plants are not desig...
10/24/2019

This Saturday (10/26) from 10AM to 2PM is National Prescription Take Back Day! Wastewater treatment plants are not designed to remove medications, so flushing them may unintentionally impact our local waterways. Instead, toss out any unneeded prescriptions at the following temporary locations:

• Walmart – 2021 Lynnhaven Parkway
• Kroger – 3901 Holland Road
• Walmart – 657 Phoenix Drive
• Wegmans – 4721 Virginia Beach Boulevard

Busy on National Prescription Take Back Day? Virginia Beach has permanent prescription take back receptacles at each of the 4 precinct lobbies that can be accessed 24 hours a day!

Imagine a Day Without Water: no water to drink, shower, or even make coffee. Today and every day we ask that you #valuew...
10/23/2019

Imagine a Day Without Water: no water to drink, shower, or even make coffee. Today and every day we ask that you #valuewater and do your part to conserve and protect this essential resource!

What would you miss on a day without water? Let us know in the comments!

We are currently hiring for a variety of positions - Contract Management Specialist, Finance Officer, GIS Data Technicia...
10/21/2019
Career Opportunities :: VBgov.com - City of Virginia Beach

We are currently hiring for a variety of positions - Contract Management Specialist, Finance Officer, GIS Data Technicians, Laborers, Engineers, and more! Check to see if Public Utilities has a fit for you or someone you know at www.vbgov.com/pucareers.

Page Content​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Career Opportunities​​​​​​​​Are you interested in a career with the Virginia Beach Department of Public Utilities? Apply today!How to Apply:Review open positions fro...

RESOLVED 10:00AM: Our call center is currently down and we are unable to take customer calls at this time. Please call 3...
10/09/2019
Online Services :: VBgov.com - City of Virginia Beach

RESOLVED 10:00AM: Our call center is currently down and we are unable to take customer calls at this time. Please call 311 for any water/sewer emergencies during this time. Please visit www.vbgov.com/puonlineservices for other service requests. Otherwise, we will be happy to assist you when our call center is back up. Thank you for your patience as we work to restore our system.

 Online Services There's never a wait online - just secure access to account information and Public Utilities service 24 hours a day, seven days a week! Page Content​​Customers using the Firefox web browser may be unable to access Public Utilities Online Services. We are working to resolve th...

Attention customers: We are still having intermittent phone issues in our call center. We ask for your patience while we...
09/09/2019
Online Services :: VBgov.com - City of Virginia Beach

Attention customers: We are still having intermittent phone issues in our call center. We ask for your patience while we work to resolve this issue. In the meantime, please visit www.vbgov.com/puonlineservices to submit a service request or call 311 for water/sewer emergencies.

 Online Services There's never a wait online - just secure access to account information and Public Utilities service 24 hours a day, seven days a week! Page Content​​Customers using the Firefox web browser may be unable to access Public Utilities Online Services. We are working to resolve th...

RESOLVED 10:10AM - Our call center is currently down and we are unable to take customer calls at this time. Please call ...
09/09/2019
Online Services :: VBgov.com - City of Virginia Beach

RESOLVED 10:10AM - Our call center is currently down and we are unable to take customer calls at this time. Please call 311 for any water/sewer emergencies during this time. Please visit www.vbgov.com/puonlineservices for other service requests, otherwise we will be happy to assist you when our call center is back up. Thank you for your patience as we work to restore our system.

 Online Services There's never a wait online - just secure access to account information and Public Utilities service 24 hours a day, seven days a week! Page Content​​Customers using the Firefox web browser may be unable to access Public Utilities Online Services. We are working to resolve th...

Our Water Taste Test was a hit with 127 total votes, thanks to everyone who participated today! The results are in and i...
09/08/2019

Our Water Taste Test was a hit with 127 total votes, thanks to everyone who participated today! The results are in and it was a very close call this year! Bottled water won by only 6 votes, and many people couldn’t tell the difference at all! While our results show that there is not a huge difference in taste, there is a HUGE difference between cost and trash impact, so DRINK TAP!

Option A was tap water and Option B was bottled water. Here’s how they scored:
Option A: 49 votes
Option B: 55 votes
No preference: 23 votes

09/08/2019

Can you tell the difference between bottled water and Virginia Beach tap water? Come test your skills at the Water Taste Test from 1PM-4PM! We’ll be at the oceanfront boardwalk by the Neptune statue!

08/30/2019

Our Business Office will be closed Monday, 9/2, for the holiday. If you experience a water or sewer emergency, please call 385-3111.

No wipes in the pipes! Just trash 'em, don't flush 'em!www.vbgov.com/nowipes
08/09/2019

No wipes in the pipes! Just trash 'em, don't flush 'em!
www.vbgov.com/nowipes

Did our Atlantic Treatment Plant capture a mystery swamp monster?! Nope. No mystery here. THIS is a 'flushable' wipe monster. Unlike toilet paper, wipes don't dissolve. They can cause big problems at treatment plants and in household pipes. Please remember to throw used wipes into the trash, not the toilet. #whatnottoflush

UPDATE: As of 11:00 a.m., our call center line is back open. Please call 385-4631 for account questions and requests.Our...
08/01/2019
Online Services :: VBgov.com - City of Virginia Beach

UPDATE: As of 11:00 a.m., our call center line is back open. Please call 385-4631 for account questions and requests.

Our call center phone lines are currently down (385-4631). We are working as quickly as possible to resolve this issue.

In the meantime for EMERGENCIES ONLY, please call 385-4171. For all other inquiries, we will be happy to assist you once our phone lines are operational.

Want to avoid a phone call? Visit www.vbgov.com/puonlineservices to view account information, update contact information, submit service requests, and more!

 Online Services There's never a wait online - just secure access to account information and Public Utilities service 24 hours a day, seven days a week! Page ContentDue to planned maintenance, Public Utilities Online Services will be unavailable on Monday, July 22 from 5:30p.m. – 6:30 p .m. We ...

Address

2405 Courthouse Dr
Virginia Beach, VA
23456

Telephone

(757) 385-4631

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Comments

I live on Depaul way and our recycling was not picked up July 12 2019. Are they picking up on Saturday?
There is a sewer plate at the corner of Chestwood Drive and Bald Eagle Drive that has lost a part of it’s metal rim and is collapsing into the road.
Thinking about the amazing staff in Public Utilities! 💙
VB utilities makes me hate this city.
What drugs are these people on? How the heck is my bill so high when I'm out from 8:30 am to about 9-9:30 pm. I'm so sick of being robbed by VB. This city is corrupt & money hungry. They don't care about the citizens of VB. Disgraceful city. Water bill NEEDS to be lowered IMMEDIATELY......
Keep getting an error when paying my bill online
Stop ripping off the poor. I'm so sick of being overcharged for not being home all day & get these big bills for what? I Don't have money to throw away. Dispicable money hungry monsters. I have to borrow to pay what I've already paid. They double dip & I've had enough of being robbed.These people are Money hungry monsters. I paid $150 & these scumbags still turned off my water. They are going to hell. How dare them G-D will punish them VA BEACH utilities SUCK. They would probably shut the water off on a dying person. They have NO respect. Absolute LOSERS.What goes around comes around.
It would be REALLY nice if since the city has gone to once a month water billing, that you would have it on THE SAME DATE each month. I just paid a water bill due on December 3rd, now I have another one due on 12/27/2017. IN CASE YOU CAN'T DO MATH - THAT'S TWO - YES TWO - IN ONE MONTH. Why didn't you just stay with bimonthly billing? This is ridiculous. Because now I'm still paying almost $200 IN ONE MONTH to cover two months. How is that helping me budget? (Which was your reasoning for doing this to begin with).
Why is there no
Since switching to monthly billing, my bill has gone from $160 every two months to $100/mo. This is awful.
Iv been trying for two weeks to get through to an actual person, and I can't. Why do you guys not answer your phone?
Answer the phone! What is the point of having a customer service line if you don't answer it?