Virginia Beach Public Utilities

Virginia Beach Public Utilities Providing water and sanitary sewer services to the citizens of Virginia Beach

Attention Customers: Our customer service functions will be closed to the public this Friday, May 29, in observance of t...
05/27/2020
Online Services :: VBgov.com - City of Virginia Beach

Attention Customers: Our customer service functions will be closed to the public this Friday, May 29, in observance of the May 31 tragedy one year ago.

Customers needing services turned on or off for May 29-May 31 should submit all service requests prior to May 29. Previously scheduled requests for Friday will still be worked.

We will still be handling routine online inquiries, which can be submitted at www.vbgov.com/puonlineservices. If you are experiencing a water or sewer emergency during this time, please call 311.

Thank you for your patience and understanding during this time.

 Online Services There's never a wait online - just secure access to account information and Public Utilities service 24 hours a day, seven days a week! Page ContentDue to planned maintenance, Public Utilities automated phone system and Online Services will be unavailable on Thursday, May 7 from 5...

⚠️Traffic Alert 5/22: S. Military Highway⚠️Utility work has resulted in the temporary closure of the outside lane of nor...
05/22/2020

⚠️Traffic Alert 5/22: S. Military Highway⚠️
Utility work has resulted in the temporary closure of the outside lane of northbound S. Military Highway near the intersection of Indian River Road. The right-turn lane from westbound Indian River Road onto northbound S. Military Highway and one left-turn lane from eastbound Indian River Road onto northbound S. Military Highway will also be closed; however, motorists will be provided an alternative access to make a turn. This closure will be in place until 5PM on Tuesday, 5/26; weather permitting.

05/19/2020

The 2020 Water Quality Report is now available! The report reveals that the water provided to our customers continues to meet all federal and state mandates for safe drinking water. Visit www.vbgov.com/waterquality to read the full digital report now!

If you would prefer to have a hard copy of the report, send us a message and we’ll send one your way!

⚠️Traffic Alert 5/15: S. Military Highway⚠️ Utility work will result in the temporary closure of the middle and outside ...
05/14/2020

⚠️Traffic Alert 5/15: S. Military Highway⚠️ Utility work will result in the temporary closure of the middle and outside lanes of northbound S. Military Highway near the intersection of Indian River Road. The right-turn lane from westbound Indian River Road onto northbound S. Military Highway and one left-turn lane from eastbound Indian River Road onto northbound S. Military Highway will also be closed; however, motorists will be provided an alternative access to make a turn. This closure will be in place from 8PM tomorrow, 5/15, until 5PM on Sunday, 5/17; weather permitting.

Warning signs will be posted advising motorists of this work. Area residents will have access to their properties at all times.

⚠️Traffic Alert 5/16: Northampton Blvd⚠️ An emergency water main repair will result in the temporary closure of the thre...
05/14/2020

⚠️Traffic Alert 5/16: Northampton Blvd⚠️ An emergency water main repair will result in the temporary closure of the three outside lanes of northbound Northampton Boulevard near the intersection of Baker Road from 5AM to 6PM this Saturday, 5/16; weather permitting.

Warning signs will be posted advising motorists of this work and police will be onsite to assist with traffic control.

Virginia Beach Public Utilities's cover photo
05/13/2020

Virginia Beach Public Utilities's cover photo

Attention Business Owners and Operators: Regional guidance for flushing building plumbing systems after a prolonged shut...
05/13/2020
Building Flushing :: VBgov.com - City of Virginia Beach

Attention Business Owners and Operators: Regional guidance for flushing building plumbing systems after a prolonged shut down is now available at www.vbgov.com/buildingflushing.

Page Content​Guidance for Flushing Building Plumbing Systems after a Prolonged ShutdownPublic water supplies are safe and unaffected by the SARS-CoV-2 virus that causes COVID-19. However, water quality within buildings that have been vacant or have seen little use during the pandemic restrictions ...

We just posted the winners of the 2021 Water Awareness Calendar Contest—check them out!! 💧https://www.vbgov.com/governme...
05/08/2020
2021 Water Awareness Calendar Contest Winners :: VBgov.com - City of Virginia Beach

We just posted the winners of the 2021 Water Awareness Calendar Contest—check them out!! 💧
https://www.vbgov.com/government/departments/public-utilities/fun-for-kids/Pages/2021-Water-Awareness-Calendar-Contest-Winners.aspx

Page Content​​​2021 Water Awareness Calendar WinnersCongratulations to all of this year's winners! The below drawings will be featured in our 2021 Water Awareness Calendar.  Don't see your drawing below? See if you made our list of h​onorable mentions. All honorable mentions will al...

05/08/2020

Winners of the reusable metal straw have been chosen! Our 5 randomly selected winners have been direct messaged and their straws are on their way! Thank you everyone for celebrating #DrinkingWaterWeek with us this year! #ThereWhenYouNeedIt

Do you know where your tap water comes from? Learn about the journey our tap water takes at www.vbgov.com/LakeGaston. #D...
05/07/2020
Lake Gaston Water Supply Pipeline :: VBgov.com - City of Virginia Beach

Do you know where your tap water comes from? Learn about the journey our tap water takes at www.vbgov.com/LakeGaston. #DrinkingWaterWeek

 Lake Gaston Water Supply Pipeline Page Content​​​​​​​​​​​After many years of evaluation, Virginia Beach decided to build a pipeline to an existing system of hydroelectric and flood control impoundments on the Roanoke River, which straddles the North Carolina and Virginia bord...

Today, and every day, we are thankful for our employees working around the clock to ensure your tap water is #ThereWhenY...
05/06/2020

Today, and every day, we are thankful for our employees working around the clock to ensure your tap water is #ThereWhenYouNeedIt. #DrinkingWaterWeek

CONTEST CLOSED:CONTEST ALERT! We will be mailing out reusable metal straws to randomly selected Virginia Beach residents...
05/05/2020

CONTEST CLOSED:

CONTEST ALERT! We will be mailing out reusable metal straws to randomly selected Virginia Beach residents who like this post AND tag 2 Virginia Beach friends in the comments! Winners will be chosen this Friday! #DrinkingWaterWeek

Due to planned maintenance, our automated phone system and Online Services will be unavailable this Thursday, May 7 from...
05/04/2020
paynow40.speedpay.com

Due to planned maintenance, our automated phone system and Online Services will be unavailable this Thursday, May 7 from 5:30 p.m. – 7:30 p.m. We apologize for the inconvenience. To make a payment during this maintenance, please use the link below.

Happy Drinking Water Week! Now more than ever we appreciate our reliable water supply here in Virginia Beach, it’s alway...
05/04/2020

Happy Drinking Water Week! Now more than ever we appreciate our reliable water supply here in Virginia Beach, it’s always there when we need it! #DrinkingWaterWeek💧

⚠️Traffic Alert 5/1: S. Military Highway⚠️ Utility work will result in the temporary closure of the middle and outside l...
04/30/2020

⚠️Traffic Alert 5/1: S. Military Highway⚠️ Utility work will result in the temporary closure of the middle and outside lanes of northbound S. Military Highway near the intersection of Indian River Road. The right-turn lane from westbound Indian River Road onto northbound S. Military Highway and one left-turn lane from eastbound Indian River Road onto northbound S. Military Highway will also be closed; however, motorists will be provided an alternative access to make a turn. This closure will be in place from 8PM on Friday, 5/1, until 5PM on Sunday, 5/3; weather permitting.

Warning signs will be posted advising motorists of this work. Area residents will have access to their properties at all times.

⚠️Traffic Alert 4/25: Little Neck Road⚠️ An emergency sewer repair at 644 Little Neck Road will result in the temporary ...
04/24/2020

⚠️Traffic Alert 4/25: Little Neck Road⚠️

An emergency sewer repair at 644 Little Neck Road will result in the temporary closure of the outside lane of northbound Little Neck Road between Edinburgh Drive and N. Lynnhaven Road from 8AM to 5PM tomorrow, April 25; weather permitting.

Warning signs will be posted advising motorists of the utility work. Area residents will have access to their properties at all times.

UPDATE 4/9 - Due to unforeseen circumstances, this work will be rescheduled. A new notification will be posted when the ...
04/08/2020

UPDATE 4/9 - Due to unforeseen circumstances, this work will be rescheduled. A new notification will be posted when the new schedule is confirmed. Thank you.

⚠️Traffic Alert 4/10: S. Military Highway⚠️ Utility work will result in the temporary closure of the middle and outside lanes of northbound S. Military Highway near the intersection of Indian River Road. The right-turn lane from westbound Indian River Road onto northbound S. Military Highway and one left-turn lane from eastbound Indian River Road onto northbound S. Military Highway will also be closed; however, motorists will be provided an alternative access to make a turn. This closure will be in place from 8PM on Friday, 4/10, until 5PM on Sunday, 4/12; weather permitting.

Warning signs will be posted advising motorists of this work. Area residents will have access to their properties at all times.

In response to COVID-19, our customer service representatives are now working from home. If all of our customer service ...
04/02/2020
Online Services :: VBgov.com - City of Virginia Beach

In response to COVID-19, our customer service representatives are now working from home. If all of our customer service representatives are assisting other customers when you call, you will hear a message telling you to hang up and try again. As a reminder, our call center is only accepting urgent and emergency calls at this time. Please submit all other inquiries online at www.vbgov.com/puonlineservices or by email at [email protected].

Urgent and emergency calls include:

•Water turn-on requests for new service
•Water turn-off requests for moving out
•No water complaints
•Low water pressure complaints
•Burst pipes or other emergency turn-offs
•Meter leaks
•Hazardous meter lids

Thank you for your patience.

 Online Services There's never a wait online - just secure access to account information and Public Utilities service 24 hours a day, seven days a week! Page Content​Customers using the Firefox web browser may be unable to access Public Utilities Online Services. We are working to resolve this ...

⚠️Traffic Alert 3/28: 30th Street⚠️ Starting at 8:00 a.m. on Saturday, March 28, an emergency sanitary sewer repair will...
03/27/2020

⚠️Traffic Alert 3/28: 30th Street⚠️
Starting at 8:00 a.m. on Saturday, March 28, an emergency sanitary sewer repair will result in the closure of eastbound 30th Street between Arctic Avenue and Pacific Avenue. Warning signs will be posted advising motorists of the utility work and detour routes. Area residents will have access to their properties at all times. This work is expected to be completed by 8:00 a.m. the next day, March 29; weather permitting.

⚠️Traffic Alert 3/27: S. Military Highway⚠️ Utility work will result in the temporary closure of the middle and outside ...
03/23/2020

⚠️Traffic Alert 3/27: S. Military Highway⚠️ Utility work will result in the temporary closure of the middle and outside lanes of northbound S. Military Highway near the intersection of Indian River Road. The right-turn lane from westbound Indian River Road onto northbound S. Military Highway and one left-turn lane from eastbound Indian River Road onto northbound S. Military Highway will also be closed; however, motorists will be provided an alternative access to make a turn. This closure will be in place from 8PM on Friday, 3/27, until 5PM on Sunday, 3/29; weather permitting.

Warning signs will be posted advising motorists of this work. Area residents will have access to their properties at all times.

Even though we're a day late on World Water Day, askhrgreen.org's message is an important one every day!
03/23/2020

Even though we're a day late on World Water Day, askhrgreen.org's message is an important one every day!

Today is World Water Day and we are now more aware than ever of the importance of tap water. Preventing the spread of COVID-19 depends strongly on handwashing and voluntary social distancing; two things made possible in part by water and the strong water infrastructure systems maintained by the region's water and wastewater utilities.

Here are six easy ways to be mindful of your water usage during social distancing and the COVID-19 pandemic: https://askhrgreen.org/where-would-we-be-without-water

⚠️Traffic Alert 3/22: Virginia Beach Boulevard⚠️ Utility work will result in the temporary closure of the inside lanes o...
03/19/2020

⚠️Traffic Alert 3/22: Virginia Beach Boulevard⚠️ Utility work will result in the temporary closure of the inside lanes of westbound Virginia Beach Boulevard. This closure will be in place 7AM-6PM this Sunday, March 22; weather permitting.

Warning signs will be posted advising motorists of this work. Area residents will have access to their properties at all times.

03/19/2020

#FixALeakWeek Tip #2: Go around your house and check for any unusual dampness in or around plumbing fixtures.

03/18/2020
askhrgreen.org

What do you know about checking for water leaks? #FixALeakWeek

Check your kitchens, bathrooms, and outdoor areas for water leaks. Nationally, household leaks can add up to more than a TRILLION gallons of water wasted each year.
💦💦💦

Do you have a “leak” story to share?

#askHRgreen #hamptonroads #hrva #757 #fixaleak #waterleaks #savewater💧 #leakdetection

⚠️Traffic Alert 3/20: Kempsville Road⚠️ Utility work will result in the temporary closure of the inside lanes of both No...
03/18/2020

⚠️Traffic Alert 3/20: Kempsville Road⚠️ Utility work will result in the temporary closure of the inside lanes of both Northbound and Southbound Kempsville Road. This closure will begin at 8PM on Friday, 3/20, and end at 8PM Saturday, 3/21; weather permitting. Area residents will have access to their properties at all times.

Due to impacts of the Coronavirus, we are not accepting walk-in customers and are accepting limited customer service req...
03/18/2020
Online Services :: VBgov.com - City of Virginia Beach

Due to impacts of the Coronavirus, we are not accepting walk-in customers and are accepting limited customer service requests by telephone (385-4631) until further notice. Routine requests can be submitted online at www.vbgov.com/puonlineservices or by email at [email protected] and will be processed as soon as possible.

Appointments for processing utility connection fees (for new and renovated properties connecting to city water/sewer for the first time) will now be exclusively by telephone. Utility connection fee payments can be mailed in or placed in the drop box behind Building 23 at 2473 North Landing Road.

At this time, Public Utilities is not disconnecting water service due to nonpayment. To avoid water service termination once service turn-offs for nonpayment are resumed, please continue to make regular payments on your account.

 Online Services There's never a wait online - just secure access to account information and Public Utilities service 24 hours a day, seven days a week! Page Content​Customers using the Firefox web browser may be unable to access Public Utilities Online Services. We are working to resolve this ...

03/17/2020

#FixALeakWeek Tip #1: Checking for a toilet leak is as easy as 1-2-3!

1. Add a few drops of food coloring to the water in the tank of your toilet.
2. Wait 10 minutes without flushing.
3. Check your toilet bowl. If any of the coloring has made its way from the tank to the bowl, you have a leak. Make sure to flush any coloring out afterwards!

Repairing a toilet leak is usually inexpensive and easy to do. Replacement parts are available at any hardware store.

It's Fix A Leak Week! Did you know that the average household’s leaks can account for nearly 10,000 gallons of water was...
03/16/2020

It's Fix A Leak Week! Did you know that the average household’s leaks can account for nearly 10,000 gallons of water wasted EVERY YEAR?! Check back here tomorrow for some helpful tips on how to make sure your home is leak-free! #FixALeakWeek

⚠️Traffic Alert 3/13: Kempsville Road⚠️ Utility work will result in the temporary closure of the inside lanes of both No...
03/12/2020

⚠️Traffic Alert 3/13: Kempsville Road⚠️ Utility work will result in the temporary closure of the inside lanes of both Northbound and Southbound Kempsville Road. This closure will begin at 8PM tomorrow, 3/13, and end at 8PM Saturday, 3/14; weather permitting. Area residents will have access to their properties at all times.

Traffic Alert! - Northbound Lynnhaven Parkway between Potters Road and Dean Drive will be reduced down to one inside lan...
03/09/2020

Traffic Alert! - Northbound Lynnhaven Parkway between Potters Road and Dean Drive will be reduced down to one inside lane until noon tomorrow due to an emergency repair.

Our tap water tastes just as good without the straw! #NationalSkipTheStrawDay
02/28/2020
askhrgreen.org

Our tap water tastes just as good without the straw! #NationalSkipTheStrawDay

It's National Skip the Straw Day! Will you give up straws for just one day? A month? For good? Thanks to WTKR News 3 and Anthony Sabella for their continuing focus on this important issue for our coastal community.

If your restaurant would like to go straw free, askHRgreen.org and Keep It Beachy Clean would love to help with free resources! Sign up at http://keepitbeachyclean.org/strawfree/

Keep It Beachy Clean
#StrawFreeHamptonRoads
#SkipTheStraw
#NationalSkipTheStrawDay

02/27/2020

The deadline for this year's Water Awareness Calendar Contest is TOMORROW! Make sure your entries are dropped off at 3500 Dam Neck Road by tomorrow! As a reminder, your mailed-in entries will also be accepted if they are postmarked on or before 2/28.

02/26/2020

IMPORTANT: Please exercise caution if you receive an email from Virginia Beach Public Utilities requesting your personal information. Our e-bill services have secure attachments with passwords known to the customer. As a reminder, we will never require that a customer make a payment or notify them of a refund over email. Please also be cautious of any links provided in these emails. Collection notices from Virginia Beach Public Utilities will always come through paper mail.

If you receive an email from us that you believe to be suspicious, please message us.

Address

2405 Courthouse Dr
Virginia Beach, VA
23456

Telephone

(757) 385-4631

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Comments

Seriously, you send me a delinquent bill for $26 and change? I paid my bill in full the first of April... don't know how I could be delinquent! You could have just added it to next month's billing instead of wasting money to mail a $26 delinquent notice! I'm going to have to go over my previous bills to see where I owe this! Jesus Jimny Cricket! LOL!
You phone lines are inop. I called the 757 number and 1866 number. They just keep hanging up.
Is public utilities and sanitation doing any kind of disconnection suspension for non payment while people can't work?
I live on Depaul way and our recycling was not picked up July 12 2019. Are they picking up on Saturday?
There is a sewer plate at the corner of Chestwood Drive and Bald Eagle Drive that has lost a part of it’s metal rim and is collapsing into the road.
Thinking about the amazing staff in Public Utilities! 💙
VB utilities makes me hate this city.
What drugs are these people on? How the heck is my bill so high when I'm out from 8:30 am to about 9-9:30 pm. I'm so sick of being robbed by VB. This city is corrupt & money hungry. They don't care about the citizens of VB. Disgraceful city. Water bill NEEDS to be lowered IMMEDIATELY......
Keep getting an error when paying my bill online
Stop ripping off the poor. I'm so sick of being overcharged for not being home all day & get these big bills for what? I Don't have money to throw away. Dispicable money hungry monsters. I have to borrow to pay what I've already paid. They double dip & I've had enough of being robbed.These people are Money hungry monsters. I paid $150 & these scumbags still turned off my water. They are going to hell. How dare them G-D will punish them VA BEACH utilities SUCK. They would probably shut the water off on a dying person. They have NO respect. Absolute LOSERS.What goes around comes around.
It would be REALLY nice if since the city has gone to once a month water billing, that you would have it on THE SAME DATE each month. I just paid a water bill due on December 3rd, now I have another one due on 12/27/2017. IN CASE YOU CAN'T DO MATH - THAT'S TWO - YES TWO - IN ONE MONTH. Why didn't you just stay with bimonthly billing? This is ridiculous. Because now I'm still paying almost $200 IN ONE MONTH to cover two months. How is that helping me budget? (Which was your reasoning for doing this to begin with).
Why is there no