Virginia Beach Public Utilities

Virginia Beach Public Utilities Providing water and sanitary sewer services to the citizens of Virginia Beach

Operating as usual

Great tip from our friends at askhrgreen.org!
03/05/2021

Great tip from our friends at askhrgreen.org!

Sometimes you won’t hear an annoying drip-drip-drip that tells you something is leaking. Check your water meter before and after a 30-minute period ⏱when you know there’s no water being used. If the meter doesn’t read exactly the same, well then, you have a silent leak.

SHHHH...💧💧💧💧💧💧💧💧💧💧💧💧💧💧

What else can you do to hunt down and find a silent leak? Share here!

#askHRgreen #757 #hrva #hamptonroads

The deadline for the Water Awareness Calendar Contest has been EXTENDED to Friday, April 2! We've already received so ma...
03/03/2021

The deadline for the Water Awareness Calendar Contest has been EXTENDED to Friday, April 2! We've already received so many great entries illustrating water conservation; backflow prevention; keeping fats, oils, and grease out of the sanitary sewer system; and what not to flush! If your child hasn't submitted their entry yet, check out www.vbgov.com/calendarcontest for the contest rules and entry form!

You asked, we answered!Question: I need help paying my bill, what resources are available?Answer: A list of available pa...
03/01/2021
PU-PaymentAssistance :: VBgov.com - City of Virginia Beach

You asked, we answered!
Question: I need help paying my bill, what resources are available?

Answer: A list of available payment assistance options can be found at www.vbgov.com/pu-paymentassistance.

Page ContentPublic Utilities Payment AssistanceVA State Coronavirus Utility Relief FundingLimited Time Only! The VA State Coronavirus Utility Relief Funding is a one-time payment assistance to water/sewer customers with financial hardship directly or indirectly caused by COVID-19. Eligible customer...

One more week to get your entries in for the 2022 Water Awareness Calendar Contest! We are excited to see all the lovely...
02/26/2021

One more week to get your entries in for the 2022 Water Awareness Calendar Contest! We are excited to see all the lovely illustrations of water conservation; backflow prevention; keeping fats, oils, and grease out of the sanitary sewer system; and what not to flush! Contest rules and the entry form can be found at www.vbgov.com/calendarcontest.

Attention eBill Customers: If you have recently paid your eBill using a credit card, your payment may not have been proc...
02/25/2021

Attention eBill Customers: If you have recently paid your eBill using a credit card, your payment may not have been processed. Impacted customers have received the attached email from ACI Speedpay, our payment vendor, about the issue.

REMINDER - Virtual Public Meeting Tomorrow at 6PM!Next Winter, Virginia Beach Public Utilities will begin work in the ba...
02/24/2021

REMINDER - Virtual Public Meeting Tomorrow at 6PM!

Next Winter, Virginia Beach Public Utilities will begin work in the backyard area between New Colony Drive and Old Providence Road to upgrade the sanitary sewer system. This project is anticipated to last 12 months. Residents within the project area should expect the following impacts:

•Fences will be removed for the project duration. A new fence will be installed at the end of the project.
•Trees and vegetation within the easements will be removed.
•Sheds will be relocated outside of the easement limits.

Additional project information can be found at www.vbgov.com/pu-projects.

This meeting will be held virtually on Webex. To register to attend, visit https://vbgov.webex.com/mw3300/mywebex/default.do?siteurl=vbgov&service=6

1. Type in Event Number: 180 593 9395
2. Click 'Register'
3. Enter your name and email. then press 'Submit'

02/22/2021

You asked, we answered!
Question: I misplaced my City Services Bill, how do I get a duplicate?

Answer: ​You have three easy options:
1. Access Public Utilities Online Services to manage and review your account
2. Email us at [email protected]
3. Call our call center at 385-4631. Our call center agents are available Monday through Friday from 8:00 a.m. to 5:00 p.m.

02/22/2021

UPDATE 3:40PM: This issue has been resolved. Thank you for your patience.

Attention Customers: Due to technical issues, Speedpay is currently down and customers are unable to log in to make payments on their City Services bill. We are working as quickly as possible to resolve this issue and will update this post when it is resolved. We apologize for the inconvenience.

The deadline for the 2022 Water Awareness Calendar Contest is quickly approaching! Make sure your child's entry is submi...
02/19/2021

The deadline for the 2022 Water Awareness Calendar Contest is quickly approaching! Make sure your child's entry is submitted to 3500 Dam Neck Road by March 5! Contest rules and the entry form can be found at www.vbgov.com/calendarcontest.

Did you know? Tiny air bubbles in your water can cause it to look cloudy or milky when it first comes out of the tap. Th...
02/17/2021

Did you know? Tiny air bubbles in your water can cause it to look cloudy or milky when it first comes out of the tap. These air bubbles are caused by a decrease in water temperature, so you may notice them during colder months. But don’t worry—it’s completely harmless! In fact, if you let the water sit for just a few moments, it should clear up completely!

You asked, we answered!Question: I had a high bill because of a leak, can I get an adjustment?Answer: If you have repair...
02/15/2021
Online Services :: VBgov.com - City of Virginia Beach

You asked, we answered!
Question: I had a high bill because of a leak, can I get an adjustment?

Answer: If you have repaired the leak, you may be eligible for a bill adjustment. You can request a bill adjustment using PU Online Services at www.vbgov.com/puonlineservices, or by calling our call center at 385-4631.

 Online Services There's never a wait online - just secure access to account information and Public Utilities service 24 hours a day, seven days a week! Page ContentCusomers using the Firefox web browser may be unable to access Public Utilities Online Services. We are working to resolve this issue,...

Calling all young artists! All kindergarten through 5th grade students who live or attend school in Virginia Beach may e...
02/12/2021

Calling all young artists! All kindergarten through 5th grade students who live or attend school in Virginia Beach may enter the 2022 Water Awareness Calendar Contest! Just create an illustration to show us what you do to conserve water, prevent backflow, keep grease out of the drains, or keep wipes out of our pipes! Contest rules and the entry form can be found at www.vbgov.com/calendarcontest.

Mark your calendars! Virginia Beach Public Utilities will be holding a virtual public information meeting at 6PM on Thur...
02/10/2021

Mark your calendars! Virginia Beach Public Utilities will be holding a virtual public information meeting at 6PM on Thursday, 2/25, to discuss upcoming utility work along New Colony Drive and Old Providence Road.

Next Winter, Virginia Beach Public Utilities will begin work in the backyard area between New Colony Drive and Old Providence Road to upgrade the sanitary sewer system. This project is anticipated to last 12 months.

Residents within the project area should expect the following impacts:
•Fences will be removed for the project duration. A new fence will be installed at the end of the project.
•Trees and vegetation within the easements will be removed.
•Sheds will be relocated outside of the easement limits.

Additional project information can be found at www.vbgov.com/pu-projects.

This meeting will be held virtually on Webex. To register to attend, visit https://vbgov.webex.com/mw3300/mywebex/default.do?siteurl=vbgov&service=6
1.Type in Event Number: 180 593 9395
2.Click 'Register'
3.Enter your name and email. then press 'Submit'

We hope you join us!

You asked, we answered!Question: How can I find my account number?Answer: You are now able to access your account number...
02/08/2021
Online Services :: VBgov.com - City of Virginia Beach

You asked, we answered!
Question: How can I find my account number?

Answer: You are now able to access your account number through our automated phone system. Call 385-4631 and select option 1. You will be prompted to provide the phone number and last four digits of the SSN associated with the account.

Your account number can also be found at the top of your monthly City Services Bill or online at www.vbgov.com/puonlineservices.

 Online Services There's never a wait online - just secure access to account information and Public Utilities service 24 hours a day, seven days a week! Page ContentCusomers using the Firefox web browser may be unable to access Public Utilities Online Services. We are working to resolve this issue,...

ATTENTION eBill Customers: The ‘Mobile Device? Click Here to Pay’ button is currently malfunctioning, resulting in a $1....
02/08/2021
Pay My Bill :: VBgov.com - City of Virginia Beach

ATTENTION eBill Customers: The ‘Mobile Device? Click Here to Pay’ button is currently malfunctioning, resulting in a $1.75 convenience fee for customers using this payment option. Once this issue is resolved, which we anticipate will be by next week, customers will receive a new eBill with a mobile button that has no convenience fee. If you would like to pay your eBill prior to the mobile button fix, you can use the ‘Pay Now’ button on your eBill on a desktop with no convenience fee or check out our other payment options at www.vbgov.com/pu-payments.

 Payment Options We offer a variety of convenient payment options to suit your lifestyle. Explore your options. Page Content​​​Attention Customers:​​​​​At this time, Public Utilities is not disconnecting water service due to nonpayment. To avoid water service termination once servic...

DEADLINE APPROACHING!Entries for the 2022 Water Awareness Calendar Contest are due in ONE MONTH! Make sure your child's ...
02/05/2021

DEADLINE APPROACHING!
Entries for the 2022 Water Awareness Calendar Contest are due in ONE MONTH! Make sure your child's illustration makes it to 3500 Dam Neck Road before the deadline on March 5. Contest details and the entry form can be found at www.vbgov.com/calendarcontest.

TRAFFIC ALERT: An emergency water main repair has resulted in the closure of a portion of S Military Highway.To safely f...
02/04/2021

TRAFFIC ALERT: An emergency water main repair has resulted in the closure of a portion of S Military Highway.

To safely facilitate this work, the three outside lanes of southbound S Military Highway near the intersection of Indian River Road are closed. Area residents will have access to their properties at all times. This work is expected to be completed by 3:00 p.m. today; weather permitting.

Attention eBill Customers: Due to technical issues, the ‘Mobile Device? Click Here to Pay’ button payment option on Publ...
02/03/2021

Attention eBill Customers: Due to technical issues, the ‘Mobile Device? Click Here to Pay’ button payment option on Public Utilities eBills is currently resulting in a $1.75 convenience fee. This is impacting eBills dated prior to 2/4. We are working as quickly as possible to resolve this issue. In the meantime, eBill customers can pay using the ‘Pay Now’ button or the One-Click payment option to avoid the convenience fee.

Traffic Alert! Emergency work has resulted in the closure of the 2 right turn lanes of Indian River Road onto S Military...
02/01/2021

Traffic Alert! Emergency work has resulted in the closure of the 2 right turn lanes of Indian River Road onto S Military Highway. This closure is expected to be in place until 8PM tonight. Thank you for your patience as we work quickly to make this repair.

You asked, we answered!Question: Can I skip calling the call center and manage my account online instead?Answer: Your Pu...
02/01/2021
Online Services :: VBgov.com - City of Virginia Beach

You asked, we answered!
Question: Can I skip calling the call center and manage my account online instead?

Answer: Your Public Utilities account information is available online 24 hours a day, 7 days a week! Use PU Online Services to:

-View account and balance information
-View and print past and present billing statements
-View consumption history
-Update account contact information
-Submit requests to start, stop, or transfer service
-Track the status of service requests and view messages from Public Utilities
-Request a bill adjustment for a repaired leak
-And more!!!

To enroll and access your account, visit www.vbgov.com/puonlineservices.

 Online Services There's never a wait online - just secure access to account information and Public Utilities service 24 hours a day, seven days a week! Page ContentCusomers using the Firefox web browser may be unable to access Public Utilities Online Services. We are working to resolve this issue,...

Looking for something to keep your kids busy with this weekend? Have them create an original illustration and enter it i...
01/29/2021

Looking for something to keep your kids busy with this weekend? Have them create an original illustration and enter it into the 2022 Water Awareness Calendar Contest! Entries can depict water conservation, keeping grease out of the drains, backflow prevention, or what not to flush! Visit www.vbgov.com/calendarcontest for the entry form and contest details!

The 2021 Water Awareness Calendars are ready and available for free at any Virginia Beach public library or recreation c...
01/19/2021

The 2021 Water Awareness Calendars are ready and available for free at any Virginia Beach public library or recreation center! Published annually by Public Utilities, the calendars feature illustrations by Virginia Beach elementary school students showing what they do to use water wisely.

Entry forms and contest details for the 2022 Water Awareness Calendar Contest can be found in the 2021 calendars, or at www.vbgov.com/calendarcontest.

01/18/2021

Our offices are closed today, 1/18, for the holiday. For water and sewer emergencies during this time, please call 311. Otherwise, we will be happy to assist you when we reopen.

An emergency water main repair has resulted in the closure of a portion of Holland Road.To safely facilitate this work, ...
01/13/2021

An emergency water main repair has resulted in the closure of a portion of Holland Road.

To safely facilitate this work, all lanes of Holland Road between Nimmo Parkway and Princess Anne Road will be closed to thru traffic. Area residents will have access to their properties at all times. This work is expected to be completed by 6:00 a.m. tomorrow, 1/14; weather permitting.

Are you signed up for our paperless billing yet? If so, you may have noticed they recently got a makeover. The newly red...
01/12/2021

Are you signed up for our paperless billing yet? If so, you may have noticed they recently got a makeover. The newly redesigned eBills make it easier than ever to pay your City Services Bill! If you're not already signed up, do so today at www.vbgov.com/ebill!

01/11/2021

Attention Customers: The Virginia Beach Public Utilities Business and Engineering offices have relocated to 2809 S. Lynnhaven Road. The phone numbers for the Public Utilities front office (385-4171) and call center (385-4631) will remain the same. Due to COVID-19, Virginia Beach Public Utilities is not currently accepting walk-in customers at this location.

An emergency water main repair will result in the closure of a portion of Virginia Beach Boulevard starting at 7:00 a.m....
01/08/2021

An emergency water main repair will result in the closure of a portion of Virginia Beach Boulevard starting at 7:00 a.m. on Sunday, 1/10.

To safely facilitate this work, two inside lanes of westbound Virginia Beach Boulevard between Witchduck Road and Fair Meadows Road will be closed. Area residents will have access to their properties at all times. This work is expected to be completed by 6:00 p.m. the same day; weather permitting.

This is your chance for a fresh start in 2021. If you are behind in paying your City Services bill because of a COVID-19...
01/01/2021
PUCARES :: VBgov.com - City of Virginia Beach

This is your chance for a fresh start in 2021. If you are behind in paying your City Services bill because of a COVID-19 financial hardship, you may qualify for free funding through the VA State Coronavirus Utility Relief Funding. The application process is quick and easy. Go to www.vbgov.com/PUCARES for details. Don’t wait! The online application closes on January 17!

Page Content​VA State Coronavirus Utility Relief FundingAvailable for a LIMITED TIME ONLY!The VA State Coronavirus Utility Relief Funding is a one-time payment assistance to water/sewer customers with financial hardship directly or indirectly caused by COVID-19. Eligible customers may have receive...

12/31/2020

Our offices will be closed tomorrow, 1/1, for the holiday. For water and sewer emergencies during this time, please call 311. Otherwise, we will be happy to assist you when we reopen

Here is an update from our friends at  HRSD about their customer billing system.
12/29/2020

Here is an update from our friends at HRSD about their customer billing system.

HRSD SYSTEM UPDATE: Customer billing for HRSD and HRUBS bills has been fully restored and most November and December bills have been distributed. If you have not yet received your bill, it may have been delayed due to holiday postal volumes. No late fees will be applied for November or December bills.

All bill payment methods have been restored so you may also resume bill payment by your preferred method. If you have not received your November bill by January 6, please contact us at [email protected].

If a COVID-19 economic hardship has prevented you from paying your City Services Bill this year, you may be eligible to ...
12/28/2020
PUCARES :: VBgov.com - City of Virginia Beach

If a COVID-19 economic hardship has prevented you from paying your City Services Bill this year, you may be eligible to receive free funds through the VA State Coronavirus Utility Relief Funding. For a complete listing of eligibility details, and for our online application, visit www.vbgov.com/PUCARES.

Page Content​VA State Coronavirus Utility Relief FundingAvailable for a LIMITED TIME ONLY!The VA State Coronavirus Utility Relief Funding is a one-time payment assistance to water/sewer customers with financial hardship directly or indirectly caused by COVID-19. Eligible customers may have receive...

12/23/2020

Our offices will be closed tomorrow, 12/24, and Friday, 12/25, for the holidays. For water and sewer emergencies during this time, please call 311. Otherwise, we will be happy to assist you when we reopen and wish you and your family a happy holiday season!

Don't be a Grease Grinch this holiday season! Remember to never pour fats, oil, or grease down the drain! What can you d...
12/22/2020
Beware of the Grease Grinch • askHRgreen.org

Don't be a Grease Grinch this holiday season! Remember to never pour fats, oil, or grease down the drain!

What can you do to keep your drains clog free? Before washing the dishes, be sure to:
✅ Scrape your plates into the trashcan or compost bin.
✅ Wipe your greasy pots, pans and cooking utensils with a paper towel.

https://youtu.be/nPmTSIbDJxc

It's holiday time and we're kitchen tornadoes Cooking turkey and fruit cake and yams and potatoes. But beware of the Grease Grinch! He'll clog in a blink! He...

The VA State Coronavirus Utility Relief Funding is a one-time payment assistance to water/sewer customers with financial...
12/21/2020
PUCARES :: VBgov.com - City of Virginia Beach

The VA State Coronavirus Utility Relief Funding is a one-time payment assistance to water/sewer customers with financial hardship caused by COVID-19. Are you eligible? Check out the eligibility requirements and apply today at www.vbgov.com/PUCARES!

Page Content​VA State Coronavirus Utility Relief FundingAvailable for a LIMITED TIME ONLY!The VA State Coronavirus Utility Relief Funding is a one-time payment assistance to water/sewer customers with financial hardship directly or indirectly caused by COVID-19. Eligible customers may have receive...

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Telephone

(757) 385-4631

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Comments

Hi! When will the 2021 calendars be available? My daughter was one of the winners, so I don't want to miss it. I'd also like to pick up a few copies for her grandparents. Thanks! 😊
Seriously, you send me a delinquent bill for $26 and change? I paid my bill in full the first of April... don't know how I could be delinquent! You could have just added it to next month's billing instead of wasting money to mail a $26 delinquent notice! I'm going to have to go over my previous bills to see where I owe this! Jesus Jimny Cricket! LOL!
You phone lines are inop. I called the 757 number and 1866 number. They just keep hanging up.
Is public utilities and sanitation doing any kind of disconnection suspension for non payment while people can't work?
I live on Depaul way and our recycling was not picked up July 12 2019. Are they picking up on Saturday?
There is a sewer plate at the corner of Chestwood Drive and Bald Eagle Drive that has lost a part of it’s metal rim and is collapsing into the road.
Thinking about the amazing staff in Public Utilities! 💙
VB utilities makes me hate this city.
What drugs are these people on? How the heck is my bill so high when I'm out from 8:30 am to about 9-9:30 pm. I'm so sick of being robbed by VB. This city is corrupt & money hungry. They don't care about the citizens of VB. Disgraceful city. Water bill NEEDS to be lowered IMMEDIATELY......
Keep getting an error when paying my bill online
Stop ripping off the poor. I'm so sick of being overcharged for not being home all day & get these big bills for what? I Don't have money to throw away. Dispicable money hungry monsters. I have to borrow to pay what I've already paid. They double dip & I've had enough of being robbed.These people are Money hungry monsters. I paid $150 & these scumbags still turned off my water. They are going to hell. How dare them G-D will punish them VA BEACH utilities SUCK. They would probably shut the water off on a dying person. They have NO respect. Absolute LOSERS.What goes around comes around.
It would be REALLY nice if since the city has gone to once a month water billing, that you would have it on THE SAME DATE each month. I just paid a water bill due on December 3rd, now I have another one due on 12/27/2017. IN CASE YOU CAN'T DO MATH - THAT'S TWO - YES TWO - IN ONE MONTH. Why didn't you just stay with bimonthly billing? This is ridiculous. Because now I'm still paying almost $200 IN ONE MONTH to cover two months. How is that helping me budget? (Which was your reasoning for doing this to begin with).