Virginia Beach Department of Human Services
The mission of the Department of Human Services is to provide Virginia Beach citizens the opportunity to achieve the highest level of self-sufficiency, safety, and quality of life possible, through an array of coordinated services delivered in a climate of dignity, respect and accountability.
Comments
I HAVE ATTEMPTED TO REACH MY CASE WORKER, MS. BRIGHT, FOR OVER FOUR MONTHS NOW, WITHOUT SUCCESS!
I am extremely desperate in all my attempts and endeavors to reach my case worker, Ms. T. Bright, over the past 4 months.
I have called, left messages, sent emails, everything within my power to do, to contact Ms. Bright, and have not once, had any of my attempts been returned.
I had been sent a letter, stating that she and I were to have a pre-schedualed phone conversation, regarding my S.N.A.P. benefits to ensure that they would not be interrupted, or cancelled, which she missed. After waiting over 3 hours, to hear from here regarding this interview, I called her extention over and over, trying to reach her, with no success.
I have put in an address change with the Newport News office, over 2 months ago, to update my info and receive a new case worker here, and yet, no one has updated this information in the system.
I have no been completely cut off from my SNAP benefits, and have no means to obtain food, due to the mistake of YOUR office, Ms. Bright, and am terribly upset that no one has, or is, answering me to help me!!
I am BEGGING whomever this letter reaches, to help me restore my S.N.A.P. benefits, and sign up for T.A.N.F. for I am now homeless, without food, or shelter and do not know how much longer I can endure this.
The Newport News office will not help because they tell me that I am STILL, after months of waiting for an address change, in the Virginia Beach Office system, and thus, they can do nothing until I speak with my case worker, Ms. T. Bright, who will not return my calls, or any other means of attempt to reach her.
I am in dire need of help and plead with you now to tell me how I can restore my SNAP benefits, and obtain TANF, and not loose my MEDICAID.
I thank you for your time, efforts and concerns regarding this matter, and truly hope to hear back from you within the next few days.
Respectfully yours,
Rebecca Cooley Sang
good phone numbers to keep handy