Today, OHR released the FY19 Language Access Compliance Review. The report provides an overview and analysis of citywide efforts to create equal access for individuals with limited or non-English proficiency. As of 2018, the District is home to nearly 100,000 foreign-born individuals with 30.8% of foreign-born residents age 5 or older having limited English proficiency.
Highlights from the FY19 Compliance Review include:
* Compliance achievements and reporting for 38 covered entities with major public contact and 23 non-major public contact entities detailing performance level of preparedness, accessibility and quality in serving clients
* 183,387 encounters with LEP/NEP customers across agencies
* Language Access compliance training for 41,040 District government employees, including contractor and grantee staff
* 73,277 calls made by frontline employees to reach a telephonic interpreter to communicate with customers speaking 66 different languages
* Translation of 830 vital documents by agencies with major public contact. #languageaccess #limitedenglishproficiency #translation #interpretation