D.C. Office of the People's Counsel

D.C. Office of the People's Counsel The Office of the People's Counsel is the public advocate for natural gas, electric and telecommunications ratepayers in the District of Columbia.
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Operating as usual

*UPDATE* Boil Water Advisory Continues for DC Water Customers in Some Northeast Neighborhoods | DCWater.com
08/06/2021
*UPDATE* Boil Water Advisory Continues for DC Water Customers in Some Northeast Neighborhoods | DCWater.com

*UPDATE* Boil Water Advisory Continues for DC Water Customers in Some Northeast Neighborhoods | DCWater.com

The District of Columbia Water and Sewer Authority (DC Water) advises customers in the impacted area to continue to boil tap water for cooking and drinking until tap water is confirmed safe. Customers should visit the interactive map or call the 24-Hour Command Center at (202) 612-3400 to determine....

Photos from DC Water's post
08/06/2021

Photos from DC Water's post

ICYMI: DC Water says customers in some parts of NE DC should boil their water and follow other instructions before drink...
08/05/2021

ICYMI: DC Water says customers in some parts of NE DC should boil their water and follow other instructions before drinking and cooking with it. See https://conta.cc/3joK7C6. #OPCeducates #OPCprotects #Here2HelpDC

ICYMI: DC Water says customers in some parts of NE DC should boil their water and follow other instructions before drinking and cooking with it. See https://conta.cc/3joK7C6. #OPCeducates #OPCprotects #Here2HelpDC

Please see below BOIL WATER ALERT from DC Water for some Northeast customers. Go to dcwater.com for more details.
08/05/2021

Please see below BOIL WATER ALERT from DC Water for some Northeast customers. Go to dcwater.com for more details.

BOIL WATER ALERT FOR SOME DC WATER CUSTOMERS:
Please consult the interactive map at bit.ly/DCWaterMap to see if the advisory impacts you.

Impacted customers should not to drink or cook with their water without first boiling it for 1 minute. The earliest the advisory will be lifted is Sat., Aug. 7.

Visit www.dcwater.com for more information.

TONIGHT! TONIGHT! Join OPC at TENAC DC's forum on STAY DC, the District's rental and utility assistance program, 6:00 - ...
08/02/2021

TONIGHT! TONIGHT! Join OPC at TENAC DC's forum on STAY DC, the District's rental and utility assistance program, 6:00 - 7:45 pm. View the forum live @ www.facebook.com/TENACDC/Live. You can listen via phone by calling (301) 715-8592, and when prompted, enter meeting number 812 6596 9203, and then passcode 810000. More details: conta.cc/3ifFSZY. #OPCeducates #STAYDC #Here2HelpDC

TONIGHT! TONIGHT! Join OPC at TENAC DC's forum on STAY DC, the District's rental and utility assistance program, 6:00 - 7:45 pm. View the forum live @ www.facebook.com/TENACDC/Live. You can listen via phone by calling (301) 715-8592, and when prompted, enter meeting number 812 6596 9203, and then passcode 810000. More details: conta.cc/3ifFSZY. #OPCeducates #STAYDC #Here2HelpDC

Revving Up Electric Vehicle Equity, Leading to Lower Lead in Drinking Water, Winning in Court & More in the July OPC Con...
07/27/2021

Revving Up Electric Vehicle Equity, Leading to Lower Lead in Drinking Water, Winning in Court & More in the July OPC Connection!
See: https://conta.cc/3iRF1xL

Revving Up Electric Vehicle Equity, Leading to Lower Lead in Drinking Water, Winning in Court & More in the July OPC Connection!
See: https://conta.cc/3iRF1xL

OPC Urges Federal DOE to Focus on Needs of Disadvantaged Communities & Environmental Justice In Electric Vehicle Researc...
07/26/2021

OPC Urges Federal DOE to Focus on Needs of Disadvantaged Communities & Environmental Justice In Electric Vehicle Research
See: https://conta.cc/3zCf7VB

OPC Urges Federal DOE to Focus on Needs of Disadvantaged Communities & Environmental Justice In Electric Vehicle Research
See: https://conta.cc/3zCf7VB

Hola! Struggling with utility bills? OPC can connect you with payment assistance programs and negotiate payment plans wi...
07/21/2021

Hola! Struggling with utility bills? OPC can connect you with payment assistance programs and negotiate payment plans with utility companies. Call OPC @ (202) 727-3071. #OPCcanHelp #OPCadvocates #Here2HelpDC

Do you want to serve DC utility consumers? If so, OPC wants you! We're looking for an Attorney Advisor. Duties include l...
07/12/2021

Do you want to serve DC utility consumers? If so, OPC wants you! We're looking for an Attorney Advisor. Duties include litigating utility rate cases before local & fed regulatory bodies. See https://bit.ly/3hS8qY4. Questions: [email protected] #JobAlert #OPCisyourUtilityLawyer

Do you want to serve DC utility consumers? If so, OPC wants you! We're looking for an Attorney Advisor. Duties include litigating utility rate cases before local & fed regulatory bodies. See https://bit.ly/3hS8qY4. Questions: [email protected] #JobAlert #OPCisyourUtilityLawyer

ICYMI, check out the June OPC Connection Newsletter and get updates on how OPC is advocating for DC consumers facing a P...
06/30/2021

ICYMI, check out the June OPC Connection Newsletter and get updates on how OPC is advocating for DC consumers facing a Pepco rate hike. Also see the many ways we serve electric, gas, water & phone consumers @ https://conta.cc/3hhw3ZS. Sign up for the newsletter @ http://opc-dc.gov. #OPCConnection #OPCeducates #Here2HelpDC

ICYMI, check out the June OPC Connection Newsletter and get updates on how OPC is advocating for DC consumers facing a Pepco rate hike. Also see the many ways we serve electric, gas, water & phone consumers @ https://conta.cc/3hhw3ZS. Sign up for the newsletter @ http://opc-dc.gov. #OPCConnection #OPCeducates #Here2HelpDC

Applause! Applause! 👏👏Thank you LINK Strategic Partners for partnering with OPC to report on our accomplishments in serv...
05/13/2021

Applause! Applause! 👏👏Thank you LINK Strategic Partners for partnering with OPC to report on our accomplishments in serving DC utility consumers. #awardwinning #teamwork

We are proud to announce that our annual report design with D.C. Office of the People's Counsel won a Gold Hermes Creative Awards. The Office of the People's Counsel advocates, educates, and protects utility consumers in #DC: https://www.opc-dc.gov/

OPC encourages consumers to apply for this assistance to pay your electric, gas and water bills. Don't wait! #StayDC #St...
05/03/2021

OPC encourages consumers to apply for this assistance to pay your electric, gas and water bills. Don't wait! #StayDC #StrongerTogether #COVID19 #pandemic #relief

If you’re a DC resident having a hard time making rent or utility payments, we can help:

⌨️ stay.dc.gov
☎️1-833-478-2932

Be careful! Heed the weather warnings.
04/30/2021

Be careful! Heed the weather warnings.

If you have experienced an outage due to high winds that affected our area please call 1-877-737-2662. You can also text OUT to 48710 to report an outage. If you see downed wires, please assume wires are energized, stay away, and give us a call. More info: https://bit.ly/3aSGFMw

SCAM ALERT! OPC has received news of pretenders going door to door claiming to be from a utility company offering discou...
04/28/2021

SCAM ALERT! OPC has received news of pretenders going door to door claiming to be from a utility company offering discounts & trying to enter your home. Utilities rarely knock on your door unless there is a public safety emergency. Always ask for ID. Never give out account numbers or other personal information. Call OPC @ 202.727.3071, the utilities or the police to report suspicious activity. #OPCeducates #OPCprotects

SCAM ALERT! OPC has received news of pretenders going door to door claiming to be from a utility company offering discounts & trying to enter your home. Utilities rarely knock on your door unless there is a public safety emergency. Always ask for ID. Never give out account numbers or other personal information. Call OPC @ 202.727.3071, the utilities or the police to report suspicious activity. #OPCeducates #OPCprotects

Have you registered for the OPC Water Services Division virtual forum Tuesday on preparing for flooding? Hear from Depar...
04/26/2021

Have you registered for the OPC Water Services Division virtual forum Tuesday on preparing for flooding? Hear from Department of Energy & Environment, D.C. Department of Insurance, Securities and Banking, DC Department of Transportation, DC Water & DC Homeland Security & Emergency Management. Don't miss out! Before midnight strikes, register @ https://bit.ly/3xq1EQr #OPCeducates #OPCWSD #Here2HelpDC

Have you registered for the OPC Water Services Division virtual forum Tuesday on preparing for flooding? Hear from Department of Energy & Environment, D.C. Department of Insurance, Securities and Banking, DC Department of Transportation, DC Water & DC Homeland Security & Emergency Management. Don't miss out! Before midnight strikes, register @ https://bit.ly/3xq1EQr #OPCeducates #OPCWSD #Here2HelpDC

Happy #EarthDay! OPC observes the day when we come together to pledge to care for the climate & work to #RestoreOurEarth...
04/22/2021

Happy #EarthDay! OPC observes the day when we come together to pledge to care for the climate & work to #RestoreOurEarth. OPC joins The Washington Informer in seeking solutions environmental injustice. See "OPC is Fighting for Affordable Climate Change Solutions" on page 9: https://bit.ly/3tK5e5N.

Register Now, Don't Be Late! How To Be Prepared for Flooding
04/20/2021
Register Now, Don't Be Late!

Register Now, Don't Be Late! How To Be Prepared for Flooding

OPC Water Services Division Webinar - How to Prepare for Flooding DC Office of the People's Counsel Water Services Division ACT NOW Series: How to Prepare for Flooding Tuesday, April 27th Register Her

04/19/2021

Do you want to serve DC utility consumers? If so, OPC wants you! We're looking for an Attorney Advisor/Assistant People's Counsel. Duties include litigating utility rate cases before local & federal regulatory bodies. See https://bit.ly/3ducnkK. Questions: [email protected] #JobAlert

Behind on utility bills? DC residents can now apply for rental and utility assistance through a new #COVID19 aid program...
04/13/2021

Behind on utility bills? DC residents can now apply for rental and utility assistance through a new #COVID19 aid program — Stronger Together by Assisting You (STAYDC) — announced by Mayor Bowser. Apply @ stay.dc.gov or 1-833-4STAYDC. #OPCeducates #Here2HelpDC #pandemic #relief

Did you know that in April 2019 OPC launched a Water Services Division to advocate for DC Water customers? Learn more ab...
04/08/2021

Did you know that in April 2019 OPC launched a Water Services Division to advocate for DC Water customers? Learn more about #OPCWSD April 27. Save the date! Details coming soon. In the meantime, contact 202.727.3071 or [email protected] if you have a billing or service issue. #Here2HelpDC #opcwsdadvocates

Did you know that in April 2019 OPC launched a Water Services Division to advocate for DC Water customers? Learn more about #OPCWSD April 27. Save the date! Details coming soon. In the meantime, contact 202.727.3071 or [email protected] if you have a billing or service issue. #Here2HelpDC #opcwsdadvocates

“I could not have been luckier. Cheryl [at OPC] actively listened to my situation, thoroughly gathered all the necessary...
04/01/2021
Money Back in the Bank, No Not Happening Here, Return to the Airwaves & More in the March OPC Connection!

“I could not have been luckier. Cheryl [at OPC] actively listened to my situation, thoroughly gathered all the necessary information, and then defended my case...Over much back and forth, Pepco admitted I was incorrectly billed and I was refunded over $1,400! I knew I was in good hands.” That’s the compliment from a Columbia Heights resident whose complaint OPC resolved. ICYMI, read all about it in the OPC Connection. #OPCadvocates #OPCprotects #OPCeducates

Breaking Consumer News in the OPC Connection March 2021 A Note from Your People's Counsel Sandra Mattavous-Frye A Season for Overcoming Challenges Tis the season for spring cleaning and blossoms bl

04/01/2021

People’s Counsel Sandra Mattavous-Frye and OPC staff thank all the nonprofits & DC Government agencies that joined our 2nd #covid_19 Social Services Summit Wednesday. The goal is the exchange information to better serve DC utility consumers, especially in a #pandemic. ICYMI, contact the OPC Consumer Services or Water Services Divisions to see how you can be a part of our next virtual events. (202) 727-3071 or [email protected]. #weareallinthistogether

Happy #InternationalWomensDay and #WomensHistoryMonth! ICYMI, listen to the OPC Radio Connect Podcast here: https://bit....
03/09/2021

Happy #InternationalWomensDay and #WomensHistoryMonth! ICYMI, listen to the OPC Radio Connect Podcast here: https://bit.ly/3rw1OSP #opceducates

Celebrate "Women’s History Month" with the Women who make it happen all year long on DC Radio 96.3HD4, DCRADIO.GOV on the DC Radio app for iPhone and Android, Tunein.com, Alexa and all major on-demand platforms.

On #InternationalWomensDay, we’re saluting women who shaped OPC into the premier advocate for DC utility consumers: form...
03/09/2021

On #InternationalWomensDay, we’re saluting women who shaped
OPC into the premier advocate for DC utility consumers: former People’s Counsels Annice Wagner and Elizabeth Noel; current People’s Counsel Sandra Mattavous-Frye and Deputy People's Counsel Karen Sistrunk. More here: https://bit.ly/30q2QUA. #WomensHistoryMonth

PSC Order on COVID-19 Relief Is Long Overdue
03/06/2021
PSC Order on COVID-19 Relief Is Long Overdue

PSC Order on COVID-19 Relief Is Long Overdue

OPC Petition Sought Urgent Action 10 Months Ago PRESS RELEASE PSC Response to COVID-19 Is Long Overdue March 5, 2021 On Thursday March 4th, ten months after OPC filed its petition requesting the DC Pu

PSC Order on COVID-19 Relief Is Long Overdue
03/05/2021
PSC Order on COVID-19 Relief Is Long Overdue

PSC Order on COVID-19 Relief Is Long Overdue

OPC Petition Sought Urgent Action 10 Months Ago PRESS RELEASE PSC Response to COVID-19 Is Long Overdue March 5, 2021 On Thursday March 4th, ten months after OPC filed its petition requesting the DC Pu

03/03/2021
CBED Oversight Hearing

People’s Counsel Sandra Mattavous-Frye testified Wednesday at OPC’s fiscal year 2020 performance oversight hearing before Councilmember Kenyan McDuffie’s Business and Economic Development Committee. Fast forward 2:00:00 to hear public witnesses talk about the “tremendous job” OPC does in representing consumers. The People’s Counsel starts @ 2:45:00. #OPCadvocates

See for yourself how OPC worked for utility consumers during fiscal year 2020 and how we are continuing to advocate, edu...
03/02/2021

See for yourself how OPC worked for utility consumers during fiscal year 2020 and how we are continuing to advocate, educate and protect DC residents and small businesses. #Here2HelpDC

Tomorrow, 9AM

Performance Oversight Hearing
- Public Service Commission @DC_PSC
- Office of the People’s Counsel @DCOPC
- Alcoholic Beverage Regulation Administration @DCGov_ABRA
- Office of Nightlife and Culture @dcmonc

Watch live
https://bit.ly/382ISUd

Address

1133 15th St NW, Ste 500
Washington D.C., DC
20005

McPherson Square Metro Station *Red Line *Blue Line *Orange Line *Silver Line

General information

The Office of the People's Counsel is an independent agency of the District of Columbia government. By law, it is the advocate for consumers of natural gas, electric and telephone services in the District. District of Columbia law designates the Office as a party to all utility-related proceedings before the Public Service Commission. The Office also represents the interests of District ratepayers before federal regulatory agencies. The Office is authorized to investigate the operation and valuation of utility companies independently of any pending proceeding.

Opening Hours

Monday 8:45am - 5:15pm
Tuesday 8:45am - 5:15pm
Wednesday 8:45am - 5:15pm
Thursday 8:45am - 5:15pm
Friday 8:45am - 5:15pm

Telephone

(202) 727-3071

Website

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