D.C. Office of the People's Counsel

D.C. Office of the People's Counsel The Office of the People's Counsel is the public advocate for natural gas, electric and telecommunications ratepayers in the District of Columbia.

Operating as usual

Sharing Mayor Bowser's COVID-19 update. See: https://coronavirus.dc.gov/sites/default/files/dc/sites/mayormb/release_con...
12/20/2021

Sharing Mayor Bowser's COVID-19 update. See:https://coronavirus.dc.gov/sites/default/files/dc/sites/mayormb/release_content/attachments/Situational-Update-Presentation_12-21-2021_.pdf

Sharing Mayor Bowser's COVID-19 update. See:https://coronavirus.dc.gov/sites/default/files/dc/sites/mayormb/release_content/attachments/Situational-Update-Presentation_12-21-2021_.pdf

UPDATE: Washington Gas now says they did have a contractor in the Buena Vista neighborhood in Southeast recently. Reside...
12/08/2021

UPDATE: Washington Gas now says they did have a contractor in the Buena Vista neighborhood in Southeast recently. Residents told OPC that a man claiming to be from Washington Gas knocked on their apartment to gain access to meters. Nonetheless, the warnings still hold to be careful and questioning, especially this time of the year when scams rise. Always ask for ID! Don't give any account numbers or personal information unless you are sure who is asking! Report suspicious behavior to the utility & police. Also call OPC @ (202) 727-3071 and we will contact the utility to verify if it's real or fake. #opceducates #opcprotects #stoputilityscams

UPDATE: Washington Gas now says they did have a contractor in the Buena Vista neighborhood in Southeast recently. Residents told OPC that a man claiming to be from Washington Gas knocked on their apartment to gain access to meters. Nonetheless, the warnings still hold to be careful and questioning, especially this time of the year when scams rise. Always ask for ID! Don't give any account numbers or personal information unless you are sure who is asking! Report suspicious behavior to the utility & police. Also call OPC @ (202) 727-3071 and we will contact the utility to verify if it's real or fake. #opceducates #opcprotects #stoputilityscams

As the linked article states, if you need help finding assistance to pay utility bills, OPC can point you in the right d...
12/01/2021
With Stay DC no longer accepting applications, here’s where people in need can find assistance for utilities

As the linked article states, if you need help finding assistance to pay utility bills, OPC can point you in the right direction. Call us @ 202.727.3071. #OPCadvocates #OPCeducates #OPCprotects
@dclinenews

Even as STAY DC applications are closed and the city has lifted its utility moratorium, residents still have access to myriad resources to help pay for their utilities this winter.

Check out breaking consumer news about utility disconnections, bill payment relief, climate action and more in the OPC C...
11/29/2021

Check out breaking consumer news about utility disconnections, bill payment relief, climate action and more in the OPC Connection: https://conta.cc/3d23iig. #OPCconnects #OPCeducates

Check out breaking consumer news about utility disconnections, bill payment relief, climate action and more in the OPC Connection: https://conta.cc/3d23iig. #OPCconnects #OPCeducates

And the NASUCA Robert L. Manifold Lifetime Service Award goes to DC People's Counsel Sandra Mattavous-Frye & Stefanie Br...
11/12/2021

And the NASUCA Robert L. Manifold Lifetime Service Award goes to DC People's Counsel Sandra Mattavous-Frye & Stefanie Brand, former NJ state utility consumer advocate. #publicservant #consumercare #utilityservices

Climate Conversation Next Steps, Imagine a Day Without Water, Partner Profile & More in the October OPC Connection! Read...
10/29/2021

Climate Conversation Next Steps, Imagine a Day Without Water, Partner Profile & More in the October OPC Connection! Read all about it: https://conta.cc/3jPmR0O

Climate Conversation Next Steps, Imagine a Day Without Water, Partner Profile & More in the October OPC Connection! Read all about it: https://conta.cc/3jPmR0O

OPC thanks all who tuned in to our Water Services Division’s virtual educational forum: “Preventing a Day Without Water,...
10/29/2021
DC People's Counsel on Twitter

OPC thanks all who tuned in to our Water Services Division’s virtual educational forum: “Preventing a Day Without Water," on Wednesday. OPC discussed the lack of access to water many consumers experience, presented solutions to keep the water running, suggested programs to help you pay your water bill, and outlined how OPC can help resolve DC Water consumers' issues. Reach an OPC water specialist @ (202) 727-3071 if you need assistance. During the forum, People’s Counsel Sandra Mattavous-Frye stated what might happen without water.
https://twitter.com/i/status/1453477006381879310

“@DCOPC thanks all who tuned in today for our Water Services Division’s educational forum: “Preventing a Day Without Water.” @DCOPC presented solutions to keep the water running. People’s Counsel Sandra Mattavous-Frye stated what might happen without water. #wednesdaythoughts https://t.co/...

10/26/2021

On the heels of "Imagine a Day Without Water," OPC is excited to host a forum Wed, 10/27: "Preventing a Day Without Water." Join the conversation about the value of water, trends in water usage & water bill assistance. See videos like this one. Register @ https://forms.gle/zLJrYncVH7yghDxP7.

10/22/2021

This week, OPC is observing "Imagine a Day Without Water," a national campaign raising awareness about the value of water. Learn about it @ http://imagineadaywithoutwater.org. Also, join the OPC Water Services Division at a forum on Wednesday, 10/27. Register @ https://forms.gle/2DtFno3shd4nLWXd7. We asked some DC residents what it would be like? #ValueWater #OPCeducates

Join us Saturday, 10/16, for a HOT community conversation: "The Price You Pay-Straight Talk About Climate Change & Envir...
10/12/2021

Join us Saturday, 10/16, for a HOT community conversation: "The Price You Pay-Straight Talk About Climate Change & Environmental Injustice." Register @ OPCclimate.eventbrite.com. #OPCClimateConversation #ItsGettingHotterMoe #OPCeducates #climateaction #environment

Join us Saturday, 10/16, for a HOT community conversation: "The Price You Pay-Straight Talk About Climate Change & Environmental Injustice." Register @ OPCclimate.eventbrite.com. #OPCClimateConversation #ItsGettingHotterMoe #OPCeducates #climateaction #environment

Join us for a community conversation. Register @ OPCclimate.eventbrite.com. More: https://conta.cc/3937T1r #OPCeducates ...
09/10/2021

Join us for a community conversation. Register @ OPCclimate.eventbrite.com. More: https://conta.cc/3937T1r #OPCeducates #climateaction #environment

Join us for a community conversation. Register @ OPCclimate.eventbrite.com. More: https://conta.cc/3937T1r #OPCeducates #climateaction #environment

OPC is continuing to try to resolve issues consumers are reporting with Washington Gas customer service. https://conta.c...
09/08/2021

OPC is continuing to try to resolve issues consumers are reporting with Washington Gas customer service. https://conta.cc/3kNJdj1. Korean:
오늘 저는 계정 문제로 워싱턴 가스 고객 서비스에 접촉하려다가 실망한 고객분들을 위하여 시민 자문 사무소 (OPC)가 협력할 수 있는 방법을 알아보려 공공 서비스 위원회(DC PSC)에게 서한을 보냈습니다. 가스 서비스 중단에 직면할 수 있는 소비자에게 영향을 주어서는 안됩니다! DC Mayor's Office on Asian and Pacific Islander Affairs

OPC is continuing to try to resolve issues consumers are reporting with Washington Gas customer service. https://conta.cc/3kNJdj1. Korean:
오늘 저는 계정 문제로 워싱턴 가스 고객 서비스에 접촉하려다가 실망한 고객분들을 위하여 시민 자문 사무소 (OPC)가 협력할 수 있는 방법을 알아보려 공공 서비스 위원회(DC PSC)에게 서한을 보냈습니다. 가스 서비스 중단에 직면할 수 있는 소비자에게 영향을 주어서는 안됩니다! DC Mayor's Office on Asian and Pacific Islander Affairs

OPC is continuing to try to resolve issues Wash Gas consumers are reporting with Wash Gas customer service. https://cont...
09/08/2021

OPC is continuing to try to resolve issues Wash Gas consumers are reporting with Wash Gas customer service. https://conta.cc/3kNJdj1. Vietnamese:
Hôm nay, tôi đã gửi thư tới Ủy ban Dịch vụ Cộng đồng DC để tìm hiểu cách Văn phòng Luật sư Nhân dân (OPC) làm việc với Ủy ban để giải quyết những phản ánh về sự thất vọng của người tiêu dùng khi cố gắng liên hệ với Dịch vụ Khách hàng của Washington Gas để xử lý các vấn đề về tài khoản. Điều này không được ảnh hưởng đến những người tiêu dùng có thể phải đối mặt với tình trạng bị cắt dịch vụ gas! DC Mayor's Office on Asian and Pacific Islander Affairs

OPC is continuing to try to resolve issues Wash Gas consumers are reporting with Wash Gas customer service. https://conta.cc/3kNJdj1. Vietnamese:
Hôm nay, tôi đã gửi thư tới Ủy ban Dịch vụ Cộng đồng DC để tìm hiểu cách Văn phòng Luật sư Nhân dân (OPC) làm việc với Ủy ban để giải quyết những phản ánh về sự thất vọng của người tiêu dùng khi cố gắng liên hệ với Dịch vụ Khách hàng của Washington Gas để xử lý các vấn đề về tài khoản. Điều này không được ảnh hưởng đến những người tiêu dùng có thể phải đối mặt với tình trạng bị cắt dịch vụ gas! DC Mayor's Office on Asian and Pacific Islander Affairs

In need of mortgage help due to the #pandemic? Take the survey at http://dchfa.org/dcmap-covid/ to see if you qualify fo...
09/07/2021

In need of mortgage help due to the #pandemic? Take the survey at http://dchfa.org/dcmap-covid/ to see if you qualify for financial assistance through DC MAP COVID-19. #OPCeducates #here2helpDC

In need of mortgage help due to the #pandemic? Take the survey at http://dchfa.org/dcmap-covid/ to see if you qualify for financial assistance through DC MAP COVID-19. #OPCeducates #here2helpDC

In a letter to the Public Service Commission People's Counsel Sandra Mattavous-Frye asks why consumers are reporting sig...
09/02/2021

In a letter to the Public Service Commission People's Counsel Sandra Mattavous-Frye asks why consumers are reporting significant difficulty in contacting Washington Gas Customer Service, even as unusually high levels of past due accounts may face disconnection. Contact OPC immediately if you need help (202) 727-3071

In a letter to the Public Service Commission People's Counsel Sandra Mattavous-Frye asks why consumers are reporting significant difficulty in contacting Washington Gas Customer Service, even as unusually high levels of past due accounts may face disconnection. Contact OPC immediately if you need help (202) 727-3071

Tonight! Tonight! Tonight! 7 pm. #Here2HelpDC #OPCeducates
08/31/2021
#HereToHelpDC Town Hall with Cheryl Jackson

Tonight! Tonight! Tonight! 7 pm. #Here2HelpDC #OPCeducates

Don’t miss the #HereToHelpDC Town Hall with Cheryl Jackson this Tuesday, August 31st, 7pm on Facebook, YouTube and PraiseDC.com! Featuring: Emile Thompson, Commissioner, Public Service Commis…

Tune in to Tuesday evening to hear People's Counsel Sandra Mattavous-Frye and other leaders serving DC utility consumers...
08/30/2021

Tune in to Tuesday evening to hear People's Counsel Sandra Mattavous-Frye and other leaders serving DC utility consumers. #opceducates #Here2HelpDC #StayDC #PraiseDC

Don't miss the #HereToHelpDC Town Hall with Cheryl Jackson this Tuesday, August 31st, 7pm on Facebook, YouTube and PraiseDC.com!

Featuring:

Emile Thompson, Commissioner, Public Service Commission of the District of Columbia

Sandra Mattavous-Frye, People’s Counsel for the District of Columbia

Tommy Wells, Director, District of Columbia Department of Energy & Environment

Ted Trabue, Director, District of Columbia Sustainable Energy Utility

https://praisedc.com/events/heretohelpdc-town-hall-with-cheryl-jackson/

ICYMI, read the latest OPC Connection Newsletter for consumer news you can use about utility bill payment assistance, cl...
08/30/2021

ICYMI, read the latest OPC Connection Newsletter for consumer news you can use about utility bill payment assistance, climate happenings, OPC in your neighborhood & more! See: https://conta.cc/3zyk9mg

ICYMI, read the latest OPC Connection Newsletter for consumer news you can use about utility bill payment assistance, climate happenings, OPC in your neighborhood & more! See: https://conta.cc/3zyk9mg

Straight Talk About Climate Change, Watch Out for Water Changes, Changing Scenery & More in the August OPChttps://conta....
08/27/2021

Straight Talk About Climate Change, Watch Out for Water Changes, Changing Scenery & More in the August OPC

https://conta.cc/3yf25MD

Straight Talk About Climate Change, Watch Out for Water Changes, Changing Scenery & More in the August OPC

https://conta.cc/3yf25MD

Straight Talk About Climate Change, Watch Out for Water Changes, Changing Scenery & More in the August OPC Connection!ht...
08/27/2021

Straight Talk About Climate Change, Watch Out for Water Changes, Changing Scenery & More in the August OPC Connection!

https://conta.cc/3yf25MD

Straight Talk About Climate Change, Watch Out for Water Changes, Changing Scenery & More in the August OPC Connection!

https://conta.cc/3yf25MD

Save the Date! Stay tuned for registration information. #OPCeducates #ClimateAction #EnvironmentalJustice
08/19/2021

Save the Date! Stay tuned for registration information. #OPCeducates #ClimateAction #EnvironmentalJustice

Save the Date! Stay tuned for registration information. #OPCeducates #ClimateAction #EnvironmentalJustice

*UPDATE* Boil Water Advisory Continues for DC Water Customers in Some Northeast Neighborhoods | DCWater.com
08/06/2021
*UPDATE* Boil Water Advisory Continues for DC Water Customers in Some Northeast Neighborhoods | DCWater.com

*UPDATE* Boil Water Advisory Continues for DC Water Customers in Some Northeast Neighborhoods | DCWater.com

The District of Columbia Water and Sewer Authority (DC Water) advises customers in the impacted area to continue to boil tap water for cooking and drinking until tap water is confirmed safe. Customers should visit the interactive map or call the 24-Hour Command Center at (202) 612-3400 to determine....

Photos from DC Water's post
08/06/2021

Photos from DC Water's post

ICYMI: DC Water says customers in some parts of NE DC should boil their water and follow other instructions before drink...
08/05/2021

ICYMI: DC Water says customers in some parts of NE DC should boil their water and follow other instructions before drinking and cooking with it. See https://conta.cc/3joK7C6. #OPCeducates #OPCprotects #Here2HelpDC

ICYMI: DC Water says customers in some parts of NE DC should boil their water and follow other instructions before drinking and cooking with it. See https://conta.cc/3joK7C6. #OPCeducates #OPCprotects #Here2HelpDC

Please see below BOIL WATER ALERT from DC Water for some Northeast customers. Go to dcwater.com for more details.
08/05/2021

Please see below BOIL WATER ALERT from DC Water for some Northeast customers. Go to dcwater.com for more details.

BOIL WATER ALERT FOR SOME DC WATER CUSTOMERS:
Please consult the interactive map at bit.ly/DCWaterMap to see if the advisory impacts you.

Impacted customers should not to drink or cook with their water without first boiling it for 1 minute. The earliest the advisory will be lifted is Sat., Aug. 7.

Visit www.dcwater.com for more information.

TONIGHT! TONIGHT! Join OPC at TENAC DC's forum on STAY DC, the District's rental and utility assistance program, 6:00 - ...
08/02/2021

TONIGHT! TONIGHT! Join OPC at TENAC DC's forum on STAY DC, the District's rental and utility assistance program, 6:00 - 7:45 pm. View the forum live @ www.facebook.com/TENACDC/Live. You can listen via phone by calling (301) 715-8592, and when prompted, enter meeting number 812 6596 9203, and then passcode 810000. More details: conta.cc/3ifFSZY. #OPCeducates #STAYDC #Here2HelpDC

TONIGHT! TONIGHT! Join OPC at TENAC DC's forum on STAY DC, the District's rental and utility assistance program, 6:00 - 7:45 pm. View the forum live @ www.facebook.com/TENACDC/Live. You can listen via phone by calling (301) 715-8592, and when prompted, enter meeting number 812 6596 9203, and then passcode 810000. More details: conta.cc/3ifFSZY. #OPCeducates #STAYDC #Here2HelpDC

Revving Up Electric Vehicle Equity, Leading to Lower Lead in Drinking Water, Winning in Court & More in the July OPC Con...
07/27/2021

Revving Up Electric Vehicle Equity, Leading to Lower Lead in Drinking Water, Winning in Court & More in the July OPC Connection!
See: https://conta.cc/3iRF1xL

Revving Up Electric Vehicle Equity, Leading to Lower Lead in Drinking Water, Winning in Court & More in the July OPC Connection!
See: https://conta.cc/3iRF1xL

OPC Urges Federal DOE to Focus on Needs of Disadvantaged Communities & Environmental Justice In Electric Vehicle Researc...
07/26/2021

OPC Urges Federal DOE to Focus on Needs of Disadvantaged Communities & Environmental Justice In Electric Vehicle Research
See: https://conta.cc/3zCf7VB

OPC Urges Federal DOE to Focus on Needs of Disadvantaged Communities & Environmental Justice In Electric Vehicle Research
See: https://conta.cc/3zCf7VB

Hola! Struggling with utility bills? OPC can connect you with payment assistance programs and negotiate payment plans wi...
07/21/2021

Hola! Struggling with utility bills? OPC can connect you with payment assistance programs and negotiate payment plans with utility companies. Call OPC @ (202) 727-3071. #OPCcanHelp #OPCadvocates #Here2HelpDC

Do you want to serve DC utility consumers? If so, OPC wants you! We're looking for an Attorney Advisor. Duties include l...
07/12/2021

Do you want to serve DC utility consumers? If so, OPC wants you! We're looking for an Attorney Advisor. Duties include litigating utility rate cases before local & fed regulatory bodies. See https://bit.ly/3hS8qY4. Questions: [email protected] #JobAlert #OPCisyourUtilityLawyer

Do you want to serve DC utility consumers? If so, OPC wants you! We're looking for an Attorney Advisor. Duties include litigating utility rate cases before local & fed regulatory bodies. See https://bit.ly/3hS8qY4. Questions: [email protected] #JobAlert #OPCisyourUtilityLawyer

Address

1133 15th St NW, Ste 500
Washington D.C., DC
20005

McPherson Square Metro Station *Red Line *Blue Line *Orange Line *Silver Line

General information

The Office of the People's Counsel is an independent agency of the District of Columbia government. By law, it is the advocate for consumers of natural gas, electric and telephone services in the District. District of Columbia law designates the Office as a party to all utility-related proceedings before the Public Service Commission. The Office also represents the interests of District ratepayers before federal regulatory agencies. The Office is authorized to investigate the operation and valuation of utility companies independently of any pending proceeding.

Opening Hours

Monday 8:45am - 5:15pm
Tuesday 8:45am - 5:15pm
Wednesday 8:45am - 5:15pm
Thursday 8:45am - 5:15pm
Friday 8:45am - 5:15pm

Telephone

(202) 727-3071

Website

www.opc-dc.gov

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Comments

Sharing Mayor Bowser's COVID-19 update. See:https://coronavirus.dc.gov/sites/default/files/dc/sites/mayormb/release_content/attachments/Situational-Update-Presentation_12-21-2021_.pdf
UPDATE: Washington Gas now says they did have a contractor in the Buena Vista neighborhood in Southeast recently. Residents told OPC that a man claiming to be from Washington Gas knocked on their apartment to gain access to meters. Nonetheless, the warnings still hold to be careful and questioning, especially this time of the year when scams rise. Always ask for ID! Don't give any account numbers or personal information unless you are sure who is asking! Report suspicious behavior to the utility & police. Also call OPC @ (202) 727-3071 and we will contact the utility to verify if it's real or fake. #opceducates #opcprotects #stoputilityscams
As the linked article states, if you need help finding assistance to pay utility bills, OPC can point you in the right direction. Call us @ 202.727.3071. #OPCadvocates #OPCeducates #OPCprotects @dclinenews
Check out breaking consumer news about utility disconnections, bill payment relief, climate action and more in the OPC Connection: https://conta.cc/3d23iig. #OPCconnects #OPCeducates
And the NASUCA Robert L. Manifold Lifetime Service Award goes to DC People's Counsel Sandra Mattavous-Frye & Stefanie Brand, former NJ state utility consumer advocate. #publicservant #consumercare #utilityservices
And the award goes to...See: https://conta.cc/3qil34x #NASUCA2021
Climate Conversation Next Steps, Imagine a Day Without Water, Partner Profile & More in the October OPC Connection! Read all about it: https://conta.cc/3jPmR0O
OPC thanks all who tuned in to our Water Services Division’s virtual educational forum: “Preventing a Day Without Water," on Wednesday. OPC discussed the lack of access to water many consumers experience, presented solutions to keep the water running, suggested programs to help you pay your water bill, and outlined how OPC can help resolve DC Water consumers' issues. Reach an OPC water specialist @ (202) 727-3071 if you need assistance. During the forum, People’s Counsel Sandra Mattavous-Frye stated what might happen without water. https://twitter.com/i/status/1453477006381879310
On the heels of "Imagine a Day Without Water," OPC is excited to host a forum Wed, 10/27: "Preventing a Day Without Water." Join the conversation about the value of water, trends in water usage & water bill assistance. See videos like this one. Register @ https://forms.gle/zLJrYncVH7yghDxP7.
This week, OPC is observing "Imagine a Day Without Water," a national campaign raising awareness about the value of water. Learn about it @ http://imagineadaywithoutwater.org. Also, join the OPC Water Services Division at a forum on Wednesday, 10/27. Register @ https://forms.gle/2DtFno3shd4nLWXd7. We asked some DC residents what it would be like? #ValueWater #OPCeducates
ICYMI, here's the Washington City Paper article on Saturday's #OPCClimateConversation: "The Price You Pay: Straight Talk About Climate Change & Environmental Injustice."