As America’s Peacemaker, the United States Department of Justice (DOJ) Community Relations Service (CRS) provides facilitation, mediation, training, and conciliation services to communities in conflict and enhances their capacity to independently prevent and resolve future conflicts.
Facilitated Dialogue: Conciliation specialists provide facilitated
dialogue services to help open lines of communication between diverse groups, allowing them to learn about each other’s
perspectives and underlying issues of the conflict. These dialogues often include various local agencies, institutions, and community members. Topics of discussion frequently include race relations, police-community relations, perceived hate crimes, tribal conflicts, and protests and demonstrations. These
dialogues not only improve relationships, they assist stakeholder groups to develop action plans that improve communication and
Mediation: Conciliation specialists serve as neutral, third party
mediators to help diverse stakeholders resolve community-based conflicts. Mediation is a structured process that helps communities resolve misunderstandings, establish mutual
trust, and independently prevent and resolve future conflicts. Mediation sessions are confidential, allowing for candid discussion of issues, interests, values, and, ultimately,
sustainable solutions. The intention of mediation is not to determine fault, but rather to identify ways to improve collaboration and partnerships between parties. Frequently, the
results of a mediation are memorialized in a written document, such as a memorandum of understanding or mediation agreement.
Training: Conciliation specialists deliver training programs to communities experiencing tension to improve understanding and prevent future conflict. These programs aim to improve
law enforcement’s and other audiences’ understanding of diverse communities, help improve safety, and strengthen partnerships between stakeholders.
Consultation: Conciliation specialists offer consultation
services to help educate and empower communities, as well as to refine conflict resolution strategies and address underlying
issues. CRS consultations services inform stakeholders about best practices and resources to address tensions and prevent future conflict.
CRS Resource Center-