Northwest Connecticut Public Safety Communication Center

Northwest Connecticut Public Safety Communication Center Official page of Northwest Connecticut Public Safety Communications Center. This page is not monitored 24/7. Emergency Communication Center

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🚑 Celebrating National EMS Week 2026: May 17–23 🚑This year’s national theme is "Improving Outcomes, Together," and it sp...
05/19/2026

🚑 Celebrating National EMS Week 2026: May 17–23 🚑

This year’s national theme is "Improving Outcomes, Together," and it speaks perfectly to the daily mission here at Northwest CT Public Safety.

Before an ambulance ever arrives on scene, a critical chain of survival begins right here in our communications center. Every successful outcome relies on seamless partnership; from our telecommunicators answering the initial call and providing emergency instruction, to the dedicated EMTs and Paramedics on the front lines delivering life-saving care.

We are incredibly proud to partner with and dispatch for the phenomenal EMS agencies across our region who safeguard our communities 24/7/365.

To all the EMTs, Paramedics, and EMS professionals who dedicate their lives to this vital work: thank you for your skill, your sacrifice, and your unwavering commitment to patient care. We are honored to be the voice on the other end of your radio.

Join us in thanking our local EMS heroes in the comments below! 👇

This week, as we observe National Telecommunicator Week, we want to take a moment to shine a light on the incredible tea...
04/13/2026

This week, as we observe National Telecommunicator Week, we want to take a moment to shine a light on the incredible team right here at NWCTPS Communication Center and all of our colleagues across the country.

Our telecommunicators are truly The Lifeline Behind the Call. When seconds count, they are the first voice you hear, the steady hand that coordinates help, provides life-saving instructions, and ensures our field responders arrive safely.

It’s easy for this critical work to go unsung because it’s often unseen, but we see it every single day. The commitment, the expertise, and the genuine compassion they bring to the job make all the difference for our communities.

To our NWCTPS staff and all public safety telecommunicators: Thank you for your unwavering service. We see you, we value you, and we thank you.

Happy National Telecommunicator Week!

Northwest is heartbroken to learn of the tragic loss of our former dispatcher, Felisha Matthews, and her two daughters, ...
03/29/2026

Northwest is heartbroken to learn of the tragic loss of our former dispatcher, Felisha Matthews, and her two daughters, Mileena and Ava. She served with such dedication years ago. Our thoughts are with her family, and with our current and former fellow coworkers and dispatchers who are mourning this loss.

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95 Union Street
Waterbury, CT
06706

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+12037094400

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