Black Hawk Consolidated Communications Center

06/08/2026

As heat and humidity remain high, the City of Waterloo encourages residents to stay cool and hydrated. The following locations are available as free or low-cost cooling stations and splash pads throughout the city:

Mark’s Park Spray Pad – near the Park Avenue Bridge
Free for ages 12 & under
Daily 9 a.m.–9 p.m.

Gates Park Splash Pad – 820 E Donald Street.
Free
Daily from 9:00 a.m.–8:00 p.m.

Cedar Valley SportsPlex – 300 Jefferson Street
$10
Saturday 12:30–2:30 p.m.
Sunday 12:30–1:30 p.m.

Waterloo Center for the Arts, 225 Commercial Street
Free admission
Tuesday –Friday 10 a.m.–5 p.m.
Sunday 1-4 p.m.

Waterloo Regional Airport, 2790 Livingston Lane
Daily 7 a.m.–10 p.m.

Waterloo Public Library, 415 Commercial Street
Mon - Thurs: 9:00 a.m. - 7:00 p.m.
Fri - Sat: 9:00 a.m. - 5:00 p.m.
Sun: 12:00 p.m. - 5:00 p.m.

Young Arena 125 Commercial Street
Monday–Thursday 7 a.m.–4 p.m.

Byrnes Aquatic Center 801 Campbell Avenue.
Open Swim Hours:
Mon–Fri: 12 p.m.–4:30 p.m. & 6:30 p.m.–8:30 p.m.
Sat–Sun: 12:00 p.m.–6:00 p.m.
Daily Admission:
Youth/Adult (ages 3–61): $8 Child (ages 2 & under): $5

05/30/2026

Join us in celebrating Ashley’s 1st anniversary in the Dispatch Center! Congratulations & thank you for your service!! 🥳

05/29/2026

Join us in celebrating Nick's 1st anniversary in the Dispatch Center! Congratulations & thank you for your service!! 🥳

05/28/2026

Join us in celebrating Skye's 5th anniversary! Thank you for your service & dedication to the Center. Congratulations!! 🤩🥳

05/23/2026

🌟 Update 🌟 our Non-Emergency phone lines are back in normal working order, if you need to report a non-emergency, you can feel free to do so. Thank you so much for your patience, enjoy your Holiday weekend!

Our non-emergency phone number is 319-291-2515

🚨 Our non-emergency phone lines are down, if you need emergency assistance please call 911! 🚨 If you have a non-emergent need that is not time sensitive we ask that you wait until the non-emergency lines are functioning properly in order to ensure that our 911 lines remain available for emergencies.

We will update this post when they are back up and running.

Dunkerton Volunteer Firefighters Assoc.
Evansdale Police Department
Waterloo Police Department
Emergency Management of Black Hawk County
Black Hawk County Sheriff's Office - Waterloo, Iowa
KWWL
Cedar Falls Public Safety
La Porte City Iowa Fire Rescue
Gilbertville Fire & Rescue
Hudson, IA Volunteer Fire & Rescue
Raymond Volunteer Fire & Rescue

05/21/2026

Happy EMS Week to all of our 1st Responders, EMTs, and Paramedics!

We appreciate your professionalism, dedication, and service to our Community! Thank you for all that you do!

Dunkerton Volunteer Firefighters Assoc.
Evansdale Fire Department
Waterloo Fire Rescue
Gilbertville Fire & Rescue
Cedar Falls Public Safety
Hudson, IA Volunteer Fire & Rescue
La Porte City Iowa Fire Rescue
MercyOne Northeast Iowa

05/13/2026

We would like to take a moment to thank all of the Law Enforcement Officers we have the opportunity to work with every single day. Your selfless service & dedication does not go unnoticed. We appreciate you & our community is safer because of you all.

We would also like to remember those that made the ultimate sacrifice in the line of duty. You will not be forgotten.

Evansdale Police Department
Waterloo Police Department
Gilbertville Police Department
Cedar Falls Public Safety
Hudson Police Department
Black Hawk County Sheriff's Office - Waterloo, Iowa
La Porte City, Iowa Police Department
Dunkerton Police

05/07/2026

Thank you to the Black Hawk County Sheriff's Office - Corrections Staff!! We appreciate you and your hard work every day!

𝐍𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐂𝐨𝐫𝐫𝐞𝐜𝐭𝐢𝐨𝐧𝐚𝐥 𝐎𝐟𝐟𝐢𝐜𝐞𝐫𝐬 𝐚𝐧𝐝 𝐄𝐦𝐩𝐥𝐨𝐲𝐞𝐞𝐬 𝐖𝐞𝐞𝐤!

This week we recognize and thank the men and women who help keep the Black Hawk County Jail operating every single day.

From long hours and stressful situations to mentoring and training new employees, their dedication often goes unseen by the public — but it does not go unnoticed by us.

Thank you for your professionalism, hard work, and commitment to serving Black Hawk County.

05/04/2026

We are so proud everyday of all the firefighters we work with, but we especially want to recognize them on International Firefighters Day. 🚒 🧯

Thank you for your bravery, dedication, and courage. Our community is so much safer because of all of you. It is a pleasure to work with you!

Dunkerton Volunteer Firefighters Assoc.
Evansdale Fire Department
Waterloo Fire Rescue
Gilbertville Fire & Rescue
Cedar Falls Public Safety
Hudson, IA Volunteer Fire & Rescue
La Porte City Iowa Fire Rescue
Raymond Fire Rescue

04/30/2026

During the month of April, our Dispatchers completed Pursuit Training on their assigned training days. With that, we were assisted by Cedar Falls Public Safety, Black Hawk County Sheriff's Office - Waterloo, Iowa, Iowa State Patrol, and the Waterloo Police Department. All of our Dispatchers were able to utilize our Training Computer Environment to create mock calls for service for our participating Officers, who called out high-risk Officer-Initiated scenarios throughout.

It is crucial for our Dispatchers to train with real-life scenarios, as it allows them to be better prepared to handle these high risk calls when they come about in real time. By training with these agencies, it also helps us to foster relationships with our responders as well!

We are so thankful that these agencies were willing to assist us!