04/26/2023
I wasn't planning on talking about this, but just had a really disgusting conversation with the new Summit Credit Union in West Bend.
I love local banks/credit unions and have been using them for years. We had multiple business loans with Commerce Bank. I had another friend who'd used Summit for a long time, so I decided to give them a try last week with a large deposit I needed to take out of a business savings account.
Needless to say, one of the tellers needed help so she called someone over. I looked up and there they were - a plethora of pronouns under his name. This was a complete turnoff as a customer. I do not know why any business wants to intentionally alienate their customers.
I thought I'd at least let the HQ know this morning. I talked to a supervisor in Cottage Grove who understood completely and said he would absolutely make sure that my comments make it to the top. I felt good that we had a good, polite conversation about the matter.
I then proceeded to follow up with the branch supervisor, Brian, in West Bend. He was cold to me right off the bat and sad: "I'm sorry you feel that way. It's up to our employee's if they put them on or not. I was not at all happy after getting off the phone with him. No: I'll discuss it with our leaders, no:, I don't want to lose you as a customer, just a too bad, so sad attitude.
I can guaranty that I will be pulling my money out and keeping it at Bank Five Nine in the future where their service and lack of any political leaning has been impeccable.
(As a side note, funny thing was, after hanging up with the branch manager, I got to thinking, maybe he was the guy with the pronouns tag :) )