West Memphis Utilities

08/27/2026

📢 Reminder: We are open!

Please note that this is an updated reminder regarding our upcoming office closure. Please ignore any previous posts or alerts that referenced the initial closure dates.

Our office will be closed October 1–2 as we transition to our new Customer Information System with SpryPoint. We are open during our regular business hours today and will remain open as scheduled until the transition closure.

During the October 1–2 closure, we will not be able to accept payments in person or online. Online payment services will be temporarily unavailable. We also will not be able to process new service requests, move-ins or move-outs.

💳 If you need to make a payment around that time of the month, please make your payment by Wednesday, September 30, or wait until after Monday, October 5, when the new system launches.

To help avoid any interruption, please complete payments and any start/stop service requests by September 30 or after October 5.

📱 Stay informed throughout the transition by signing up for text updates. Text WMU to 91896 to receive reminders and be among the first to know when the new system is live.

Thank you for your patience and cooperation as we prepare for this important upgrade!

08/23/2026

⚠️ Sunday Morning Power Restoration Update - PLEASE READ.

We’re happy to share that all residential customers should now have power restored. The only remaining work is in the area of businesses along Missouri Street, and crews expect to complete that work later today.

We know how difficult this situation has been for so many of you. This was a quick, powerful storm, and we could not have predicted the amount of damage it would cause in such a short amount of time. We are incredibly thankful for the quick response and dedication of our crews and employees, some of whom worked more than 13 hours straight to restore power to our community.

We also empathize with our 100,000+ neighbors in Memphis who are facing the possibility of being without power for days. We know how challenging and overwhelming that can be, especially for families with children, elderly loved ones and pets.

Just like we do after every major outage, we will evaluate what happened and look at what we can do to lessen the impact of storms like this in the future. We know we cannot always prevent damage to our system, but we are always looking for better solutions to strengthen our infrastructure and restore power as quickly as possible when damage does occur.

If you want to learn more about the work WMU is doing every day to maintain and improve our system, our Commission meetings are regularly posted on YouTube.

Thank you for your patience, understanding and grace throughout this event. And please make sure you and your loved ones are following us here so you can receive updates during future outages and emergencies.

08/23/2026

Power Restoration Update

Approximately 300 customers remain without power at this time, and we expect portions of those affected to have power restored within minutes.

Our crews are actively addressing three spans of downed wire. This work requires our lineworkers to climb poles and work from bucket trucks to safely make the necessary repairs.

Because the remaining outages are isolated across several different areas, each repair will restore power to a portion of the customers still affected. We expect almost all customers to have power restored within the next four hours. We certainly hope it doesn’t take that long, and our crews are working as quickly and safely as possible to restore service sooner.

We appreciate your continued patience and understanding as our crews work through these remaining issues.

08/22/2026

⚠️Power Outage Alert:

We are aware of power outages impacting an estimated 800 customers across West Memphis, with the majority of affected customers on the west side of the city.

Our crews are working through multiple issues and responding as quickly and safely as possible to restore power.

We appreciate your patience and understanding as our crews work to address these outages. We will provide additional updates as work progresses.

08/21/2026

📢 Updated Notice: Temporary Office Closure for Our New Customer Information System

Please note: This is an update to our previous closure notice. Our transition dates have changed to October 1–2 to help ensure a smooth and seamless changeover to our new Customer Information System with SpryPoint.

We’re excited to bring our customers more ways to pay their bills and better tools to manage their accounts. To prepare for the transition, our office will be open during regular business hours on August 27 and 28. The office will instead be closed Thursday, October 1, and Friday, October 2.

During the October 1–2 closure:

• We will not be able to accept payments in person or online.
• Online payment services will be temporarily unavailable.
• We will not be able to process new service requests, move-ins or move-outs.

💳 Important payment reminder: Please make your payment by Wednesday, September 30, or wait until after Monday, October 5, when the new system launches. Payment services will be unavailable during the transition.

We will reopen and resume normal business hours on Monday, October 5, when our new system officially goes live.

To help avoid any interruption, please complete payments and any start/stop service requests by September 30 or after October 5.

📱 Stay informed throughout the transition by signing up for text updates. Text WMU to 91896 to receive reminders and be among the first to know when the new system is live.

Thank you for your patience and understanding as we prepare for this important upgrade. We appreciate your cooperation as we work to make the transition as smooth and seamless as possible.

08/20/2026

08/19/2026

🌡️ HEAT WARNING: With high temperatures in the forecast, West Memphis Utilities encourages our customers to take extra precautions to stay safe and comfortable while saving energy.

☀️ A few ways to conserve energy:
• Set your thermostat a few degrees higher when possible (like when you are away from home).
• Close blinds or curtains during the hottest part of the day.
• Use ceiling fans to help circulate cool air.
• Avoid using ovens and other heat-producing appliances during peak afternoon hours.
• Turn off lights and electronics when they aren’t needed.

💧 Most importantly, drink plenty of water, take breaks from the heat and check on family members, friends and neighbors who may need a little extra help.

Our crews are also taking extra precautions while working in the field during these extreme conditions. Their safety is just as important as restoring service and keeping our system running reliably.

Please take care of yourself and one another! Stay cool and stay safe, West Memphis! ❤️

08/13/2026

📚🎒 BACK TO SCHOOL: CAN YOU GUESS WHO?! 🍎

There’s just something special about seeing all those back-to-school photos this time of year! So, for this , we’re taking a trip down memory lane with some of our WMU team members! 👀

These familiar faces may look a little different these days, but we’re putting your knowledge of our community to the test. Take a look at the photos and see how many WMU employees you can recognize!

Drop your guesses in the comments below! 👇

Our customers are also our neighbors, friends and family, so we know there are plenty of you who might recognize a familiar face.

BONUS: Tell us which school you think they attended or what year you think the photo was taken!

Let the guessing begin! 📸🎓

08/04/2026

Please join us in congratulating Patricia Lark on her promotion to Administrative Assistant at West Memphis Utilities. Her promotion reflects our commitment to recognizing talent and providing opportunities for growth from within our organization.

Patricia has been a valued member of the WMU family for more than 20 years, beginning her career on December 1, 2005, as a Customer Service Representative I. Through dedication, professionalism, and a genuine passion for serving our customers, she advanced to Customer Service Representative III before earning this well-deserved promotion.

Throughout her career, Patricia has built a reputation for exceptional customer service and a willingness to help both her coworkers and our community. Her commitment has made a lasting impact on West Memphis Utilities. We couldn't be more excited to see her take on this new role.

👏 Congratulations, Pat! Please help us celebrate her in the comments below!

07/31/2026

Congratulations to Danielle Brewer on her promotion to Plant Purchasing Manager! 🎉

Danielle has been a dedicated member of the West Memphis Utilities family since 1997. She began her career in our Billing Department, where she spent 18 years serving customers before moving into the Administrative Assistant role, where she continued making a difference for the past 11 years.

Over nearly three decades, Danielle has earned the respect of her coworkers through her leadership, professionalism and willingness to help others. She has mentored employees, supported countless projects and helped strengthen the service we provide to our community every day.

Danielle also made history as the first Black woman to serve as an Administrative Assistant at WMU, leaving a lasting legacy while continuing to break new ground.

Please join us in congratulating Danielle on this well-deserved promotion. We are excited to see her continue making an impact in her new role as Plant Purchasing Manager!