Cape Fear Public Utility Authority

Cape Fear Public Utility Authority CFPUA is the water and wastewater provider for most of New Hanover County, NC, and is committed to stewardship, sustainability and service.

Operating as usual

Being a good environmental steward means maintaining our community's sewer infrastructure.Watch this video to learn how ...
04/24/2021
Inside a CFPUA sewer main

Being a good environmental steward means maintaining our community's sewer infrastructure.

Watch this video to learn how we protect and extend the life of sewer mains πŸ’§πŸŽ₯ #EarthWeek #EarthDay2021

CFPUA manages more than 1,000 miles of sewer mains throughout Wilmington and New Hanover County, NC. Learn how our Find-it Fix-it program protects older sewe...

UPDATE: A turn lane of Market Street at the intersection with Porters Neck Road will remain temporarily closed through M...
04/23/2021

UPDATE: A turn lane of Market Street at the intersection with Porters Neck Road will remain temporarily closed through Monday, April 26 due to ongoing emergency sewer repairs after a sinkhole.

More info here: https://www.cfpua.org/CivicAlerts.aspx?AID=1270

UPDATE: A turn lane of Market Street at the intersection with Porters Neck Road will remain temporarily closed through Monday, April 26 due to ongoing emergency sewer repairs after a sinkhole.

More info here: https://www.cfpua.org/CivicAlerts.aspx?AID=1270

April's Water Works newsletter is out! In this edition:πŸ—οΈ Construction update on new filtersπŸ’§ See inside a CFPUA sewer m...
04/23/2021

April's Water Works newsletter is out! In this edition:

πŸ—οΈ Construction update on new filters
πŸ’§ See inside a CFPUA sewer main
πŸ“… Details on automatic payment plans

Read it and sign up for future newsletters here: http://ow.ly/VSUL50Ew3bu

April's Water Works newsletter is out! In this edition:

πŸ—οΈ Construction update on new filters
πŸ’§ See inside a CFPUA sewer main
πŸ“… Details on automatic payment plans

Read it and sign up for future newsletters here: http://ow.ly/VSUL50Ew3bu

Wishing our customers a very happy #EarthDay2021! πŸ’™πŸŒŽLearn about the many things CFPUA's Environmental Management Departm...
04/22/2021

Wishing our customers a very happy #EarthDay2021! πŸ’™πŸŒŽ

Learn about the many things CFPUA's Environmental Management Department does to protect our beautiful #wilmingtonnc community at www.cfpua.org/environment.

Wishing our customers a very happy #EarthDay2021! πŸ’™πŸŒŽ

Learn about the many things CFPUA's Environmental Management Department does to protect our beautiful #wilmingtonnc community at www.cfpua.org/environment.

🚨 REMINDER 🚨 Starting at 7 p.m. tonight, all lanes of Market Street between 12th Street and 16th Street will be closed w...
04/22/2021

🚨 REMINDER 🚨 Starting at 7 p.m. tonight, all lanes of Market Street between 12th Street and 16th Street will be closed while crews replace a manhole. The closure is expected to remain in place through 6 a.m. Tuesday, April 27.

Details here: https://www.cfpua.org/CivicAlerts.aspx?AID=1269

🚨 REMINDER 🚨 Starting at 7 p.m. tonight, all lanes of Market Street between 12th Street and 16th Street will be closed while crews replace a manhole. The closure is expected to remain in place through 6 a.m. Tuesday, April 27.

Details here: https://www.cfpua.org/CivicAlerts.aspx?AID=1269

UPDATE: A turn lane of Market Street at the intersection with Porters Neck Road will remain temporarily closed through T...
04/21/2021

UPDATE: A turn lane of Market Street at the intersection with Porters Neck Road will remain temporarily closed through Thursday, April 22, due to ongoing repairs to a sinkhole.

More here: https://www.cfpua.org/CivicAlerts.aspx?AID=1270

UPDATE: A turn lane of Market Street at the intersection with Porters Neck Road will remain temporarily closed through Thursday, April 22, due to ongoing repairs to a sinkhole.

More here: https://www.cfpua.org/CivicAlerts.aspx?AID=1270

2020 wasn't all bad news -- Thanks to telecommuting, we saw a big dip in electricity usage at our facilities and in comm...
04/21/2021

2020 wasn't all bad news -- Thanks to telecommuting, we saw a big dip in electricity usage at our facilities and in commutes.

Each year, our Public and Environmental Policy department inventories our Greenhouse Gas emissions. Here's a sneak peak from 2020's report 🌱 #EarthWeek

2020 wasn't all bad news -- Thanks to telecommuting, we saw a big dip in electricity usage at our facilities and in commutes.

Each year, our Public and Environmental Policy department inventories our Greenhouse Gas emissions. Here's a sneak peak from 2020's report 🌱 #EarthWeek

🚨 TRAFFIC ALERT 🚨The northbound turn lane of Market Street is temporarily closed at the intersection with Porters Neck R...
04/20/2021

🚨 TRAFFIC ALERT 🚨

The northbound turn lane of Market Street is temporarily closed at the intersection with Porters Neck Road, effective immediately Tuesday, April 20 due to a sinkhole.

Details here: https://www.cfpua.org/CivicAlerts.aspx?AID=1270

🚨 TRAFFIC ALERT 🚨

The northbound turn lane of Market Street is temporarily closed at the intersection with Porters Neck Road, effective immediately Tuesday, April 20 due to a sinkhole.

Details here: https://www.cfpua.org/CivicAlerts.aspx?AID=1270

Some great #EarthDay2021 events this week from City of Wilmington, NC Government πŸ‘‡
04/20/2021

Some great #EarthDay2021 events this week from City of Wilmington, NC Government πŸ‘‡

🌎 Earth Day 2021 🌎

Let's celebrate this special home we share.

This #EarthWeek, we're highlighting some of the many green initiatives underway at CFPUA 🌱In 2020, CFPUA added its first...
04/20/2021

This #EarthWeek, we're highlighting some of the many green initiatives underway at CFPUA 🌱

In 2020, CFPUA added its first all-electric vehicle, joining two hybrid cars on the fleet. Staff plans to replace older vehicles with more electric and hybrid options in the coming years.

This #EarthWeek, we're highlighting some of the many green initiatives underway at CFPUA 🌱

In 2020, CFPUA added its first all-electric vehicle, joining two hybrid cars on the fleet. Staff plans to replace older vehicles with more electric and hybrid options in the coming years.

🚨TRAFFIC ALERT🚨Starting at 7 p.m. Thursday, all lanes of Market Street between 12th Street and 16th Street will be close...
04/19/2021

🚨TRAFFIC ALERT🚨

Starting at 7 p.m. Thursday, all lanes of Market Street between 12th Street and 16th Street will be closed while crews replace a manhole. The closure is expected to remain in place through 6 a.m. Tuesday, April 27.

Details here: https://www.cfpua.org/CivicAlerts.aspx?AID=1269

🚨TRAFFIC ALERT🚨

Starting at 7 p.m. Thursday, all lanes of Market Street between 12th Street and 16th Street will be closed while crews replace a manhole. The closure is expected to remain in place through 6 a.m. Tuesday, April 27.

Details here: https://www.cfpua.org/CivicAlerts.aspx?AID=1269

It's easier than ever to complete your CFPUA documents from home βœοΈπŸ’» You can now digitally sign our most requested forms...
04/19/2021

It's easier than ever to complete your CFPUA documents from home βœοΈπŸ’» You can now digitally sign our most requested forms, including:

πŸ’§ Start, stop, or transfer service
πŸ’΅ Bank draft
πŸ’§ Leak or pool fill adjustment

Check them out here: http://ow.ly/RC2C50EmIqr

It's easier than ever to complete your CFPUA documents from home βœοΈπŸ’» You can now digitally sign our most requested forms, including:

πŸ’§ Start, stop, or transfer service
πŸ’΅ Bank draft
πŸ’§ Leak or pool fill adjustment

Check them out here: http://ow.ly/RC2C50EmIqr

Did you know CFPUA manages more than 1,000 miles of sewer in Wilmington and New Hanover County? Check out this video on ...
04/17/2021
Inside a CFPUA sewer main

Did you know CFPUA manages more than 1,000 miles of sewer in Wilmington and New Hanover County?

Check out this video on how we protect and extend the life of these important mains πŸ’§πŸŽ₯

CFPUA manages more than 1,000 miles of sewer mains throughout Wilmington and New Hanover County, NC. Learn how our Find-it Fix-it program protects older sewe...

🚨 Alert for customers around Greenville Avenue:CFPUA has scheduled a precautionary boil water advisory for your area sta...
04/16/2021

🚨 Alert for customers around Greenville Avenue:

CFPUA has scheduled a precautionary boil water advisory for your area starting at 9 a.m. Tuesday, April 20. Read the list of impacted addresses and get details here: https://www.cfpua.org/CivicAlerts.aspx?AID=1267

🚨 Alert for customers around Greenville Avenue:

CFPUA has scheduled a precautionary boil water advisory for your area starting at 9 a.m. Tuesday, April 20. Read the list of impacted addresses and get details here: https://www.cfpua.org/CivicAlerts.aspx?AID=1267

Moving on up πŸ— Check out the progress on new Granular Activated Carbon filters at our Sweeney Plant. By January, the fil...
04/16/2021

Moving on up πŸ—

Check out the progress on new Granular Activated Carbon filters at our Sweeney Plant. By January, the filters are expected to be online, removing #PFAS from raw Cape Fear River water.

Learn more at CFPUA.org/Sweeney πŸ’»

Need help catching up on your CFPUA bills? We can connect you with several local programs that can help, including New H...
04/15/2021

Need help catching up on your CFPUA bills?

We can connect you with several local programs that can help, including New Hanover County's Emergency Rental Assistance Program and the CFPUA Assist program. Learn more at CFPUA.org/Assist πŸ’» or call us at 910-332-6550 πŸ“ž

Need help catching up on your CFPUA bills?

We can connect you with several local programs that can help, including New Hanover County's Emergency Rental Assistance Program and the CFPUA Assist program. Learn more at CFPUA.org/Assist πŸ’» or call us at 910-332-6550 πŸ“ž

CFPUA’s Interactive Voice-Response system is offline Wednesday, April 14 due to a technical issue. Staff is working to r...
04/14/2021
Cape Fear Public Utility Authority

CFPUA’s Interactive Voice-Response system is offline Wednesday, April 14 due to a technical issue. Staff is working to resolve the issue as quickly as possible.

CFPUA’s Interactive Voice-Response system offline

As things warm up, we're already seeing higher water use across the CFPUA service area β˜€οΈπŸ’§One of the best ways to save w...
04/14/2021

As things warm up, we're already seeing higher water use across the CFPUA service area β˜€οΈπŸ’§

One of the best ways to save water is scheduling irrigation. Consider sharing our recommended schedule with your neighbors or HOA πŸ“… You'll keep your street green without wasting water:

As things warm up, we're already seeing higher water use across the CFPUA service area β˜€οΈπŸ’§

One of the best ways to save water is scheduling irrigation. Consider sharing our recommended schedule with your neighbors or HOA πŸ“… You'll keep your street green without wasting water:

Another gorgeous day in #ilm β˜€οΈ while checking on CFPUA infrastructure, our drone team captured these shots of Eagles Is...
04/13/2021

Another gorgeous day in #ilm β˜€οΈ while checking on CFPUA infrastructure, our drone team captured these shots of Eagles Island and downtown #wilmingtonnc.

CFPUA’s drone team plays a key role in surveying infrastructure, checking site conditions for potential issues, and locating breaks or leaks in remote areas πŸ•΅οΈ

It's easier than ever to complete your CFPUA documents from home βœοΈπŸ’» You can now digitally sign our most requested forms...
04/13/2021

It's easier than ever to complete your CFPUA documents from home βœοΈπŸ’» You can now digitally sign our most requested forms, including:

πŸ’§ Start, stop, or transfer service
πŸ’΅ Bank draft
πŸ’§ Leak or pool fill adjustment

Check them out here: http://ow.ly/H6YU50EmI7P

It's easier than ever to complete your CFPUA documents from home βœοΈπŸ’» You can now digitally sign our most requested forms, including:

πŸ’§ Start, stop, or transfer service
πŸ’΅ Bank draft
πŸ’§ Leak or pool fill adjustment

Check them out here: http://ow.ly/H6YU50EmI7P

Working in the yard this weekend? Don't forget, a properly maintained lawn mower can actually help you save water outsid...
04/10/2021

Working in the yard this weekend? Don't forget, a properly maintained lawn mower can actually help you save water outsideπŸŒ±πŸ’§

#SaveWater
#WaterConservation

Working in the yard this weekend? Don't forget, a properly maintained lawn mower can actually help you save water outsideπŸŒ±πŸ’§

#SaveWater
#WaterConservation

Need help catching up on your CFPUA bills? We can connect you with several local programs that can help, including New H...
04/09/2021

Need help catching up on your CFPUA bills?

We can connect you with several local programs that can help, including New Hanover County's Emergency Rental Assistance Program and the CFPUA Assist program. Learn more at CFPUA.org/Assist πŸ’» or call us at 910-332-6550 πŸ“ž

Need help catching up on your CFPUA bills?

We can connect you with several local programs that can help, including New Hanover County's Emergency Rental Assistance Program and the CFPUA Assist program. Learn more at CFPUA.org/Assist πŸ’» or call us at 910-332-6550 πŸ“ž

#throwbackthursday Equipment checks at the Sweeney Water Treatment Plant, circa 1940s vs today. Water treatment in the β€˜...
04/08/2021

#throwbackthursday Equipment checks at the Sweeney Water Treatment Plant, circa 1940s vs today. Water treatment in the β€˜40s included sand filters, chlorination, and treatment with lime and ammonia.

Flash forward to todayβ€” the plant features UV light and Super Pulsator treatment technology, with new Granular Activated Carbon filters on the way to cut #pfas. Treatment is a much bigger job too: when Sweeney opened in 1943, it could treat up to 7 MGD (million gallons per day). Today, we’re up to a capacity of 35 MGD to meet the needs of our booming New Hanover County region πŸ’§πŸ“ˆ
.
.
.
.
#watertreatment #watertreatmentplant #watertechnology #wilmingtonnc #ilm #newhanovercounty #1940s #tbt #flashback

We're all loving this spring weather β˜€οΈπŸŒ· But don't let sunny days lead to water-wasting: πŸ’§ Avoid watering when the sun i...
04/07/2021

We're all loving this spring weather β˜€οΈπŸŒ· But don't let sunny days lead to water-wasting:

πŸ’§ Avoid watering when the sun is up; sunlight and heat increase evaporation
πŸ’§ Turn your sprinklers off for a couple of days before and after rain
πŸ’§ Regularly check your sprinkler system for leaks
πŸ’§ Install smart sprinkler controllers, which can shut off during rain or when a leak is detected
πŸ’§ Get a rain barrel for outdoor irrigation
πŸ’§ Let your lawn grow slightly longer to shield the soil and keep it moist
πŸ’§ Check your lawn by stepping on it; if the grass springs back, it doesn’t need water

Learn more at CFPUA.org/Conserve

We're all loving this spring weather β˜€οΈπŸŒ· But don't let sunny days lead to water-wasting:

πŸ’§ Avoid watering when the sun is up; sunlight and heat increase evaporation
πŸ’§ Turn your sprinklers off for a couple of days before and after rain
πŸ’§ Regularly check your sprinkler system for leaks
πŸ’§ Install smart sprinkler controllers, which can shut off during rain or when a leak is detected
πŸ’§ Get a rain barrel for outdoor irrigation
πŸ’§ Let your lawn grow slightly longer to shield the soil and keep it moist
πŸ’§ Check your lawn by stepping on it; if the grass springs back, it doesn’t need water

Learn more at CFPUA.org/Conserve

🚧 Traffic reminder for #BrunswickCounty residents 🚧Crews are completing a pipeline crossing on Vernon Road this week for...
04/06/2021
TRAFFIC ALERT: Portion of Vernon Road to close for pipeline crossing work

🚧 Traffic reminder for #BrunswickCounty residents 🚧

Crews are completing a pipeline crossing on Vernon Road this week for the Kings Bluff Raw Water Transmission Main project. More here:

Vernon Road will be closed north of the intersection with Mt. Misery Road starting at 8 a.m., Monday, April 5.

Need help catching up on your CFPUA bills? We can connect you with several local programs that can help, including New H...
04/05/2021

Need help catching up on your CFPUA bills?

We can connect you with several local programs that can help, including New Hanover County's Emergency Rental Assistance Program and the CFPUA Assist program. Learn more at CFPUA.org/Assist πŸ’» or call us at 910-332-6550 πŸ“ž

Need help catching up on your CFPUA bills?

We can connect you with several local programs that can help, including New Hanover County's Emergency Rental Assistance Program and the CFPUA Assist program. Learn more at CFPUA.org/Assist πŸ’» or call us at 910-332-6550 πŸ“ž

Reminder, we will be closed today for #GoodFriday. You can still manage your account using our interactive voice-respons...
04/02/2021

Reminder, we will be closed today for #GoodFriday. You can still manage your account using our interactive voice-response system, or at CFPUA.org/Online.

Have a happy holiday weekend! 🌻

Reminder, we will be closed today for #GoodFriday. You can still manage your account using our interactive voice-response system, or at CFPUA.org/Online.

Have a happy holiday weekend! 🌻

It’s a common misconception that storm drains connect to sewers and that stormwater gets treated by CFPUA. But these dra...
04/01/2021

It’s a common misconception that storm drains connect to sewers and that stormwater gets treated by CFPUA. But these drains actually carry water to local waterways 🌊🐟

We’re not fooling around when we say only rain should go down the storm drain! 🌧

We realize that we say this a lot, but we really want to drive home the message that stormwater runoff flows UNTREATED to our local waterways. This means that anything that goes down a storm drain will very likely end up in waterways where aquatic critters live and where we like to fish and swim. This could include pollutants like yard debris, litter, motor oil, sediment, pet waste, and more.

So please remember β€” if it isn’t rain, it shouldn’t go down a storm drain. 🚯

(And yes, the bottle was removed after the picture was taken πŸ‘πŸΌ)

Image Description: A green plastic bottle is wedged in a storm drain that has a β€œDrains to Waterways” label.

CFPUA will be closed for business tomorrow for Good Friday. Need to reach us today? Our customer service centers are ope...
04/01/2021

CFPUA will be closed for business tomorrow for Good Friday.
Need to reach us today? Our customer service centers are open until 4 p.m., and our phones are open until 5 p.m.

CFPUA will be closed for business tomorrow for Good Friday.
Need to reach us today? Our customer service centers are open until 4 p.m., and our phones are open until 5 p.m.

🚨 BOIL WATER ADVISORY πŸ’§CFPUA has issued an emergency precautionary boil water advisory for the Love Grove neighborhood e...
03/31/2021

🚨 BOIL WATER ADVISORY πŸ’§

CFPUA has issued an emergency precautionary boil water advisory for the Love Grove neighborhood effective immediately Wednesday, March 31.

Details and impacted addresses here: https://www.cfpua.org/CivicAlerts.aspx?AID=1263

🚨 BOIL WATER ADVISORY πŸ’§

CFPUA has issued an emergency precautionary boil water advisory for the Love Grove neighborhood effective immediately Wednesday, March 31.

Details and impacted addresses here: https://www.cfpua.org/CivicAlerts.aspx?AID=1263

CFPUA's latest Water Works newsletter is out! In March's edition, learn about: πŸ’» An easy new way to sign forms onlineπŸ“… A...
03/31/2021

CFPUA's latest Water Works newsletter is out! In March's edition, learn about:

πŸ’» An easy new way to sign forms online
πŸ“… Automatic payment plans
πŸ’§ Protecting our sewers
πŸ‘· A member of our wastewater team

Read (and sign up for future newsletters) here: http://ow.ly/Tv5B50Ectxp

CFPUA's latest Water Works newsletter is out! In March's edition, learn about:

πŸ’» An easy new way to sign forms online
πŸ“… Automatic payment plans
πŸ’§ Protecting our sewers
πŸ‘· A member of our wastewater team

Read (and sign up for future newsletters) here: http://ow.ly/Tv5B50Ectxp

Address

235 Government Center Drive
Wilmington, NC
28403

Opening Hours

Monday 08:00 - 17:00
Tuesday 08:00 - 17:00
Wednesday 08:00 - 17:00
Thursday 08:00 - 17:00
Friday 08:00 - 17:00

Telephone

(910) 332-6550

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Comments

Is there boil water advisory for NH C ?
I would love it if the lids on her cans would be closed every single time after they've been dumped. Especially on rainy days. I don't know why this continues to happen but it's happened enough that I've decided to write you a comment about it
Would you like to see my online account status that shows "Shutoff/Non-Pay"... and "Amount Past Due: $0.00"...???? Complete and total incompetence, at best. Leaning more towards criminal.
Has to be one of the poorest run, most mis-managed Utility companies I have ever encountered.
Is there a water outage in Monkey Junction