Cape Fear Public Utility Authority

Cape Fear Public Utility Authority CFPUA is the water and wastewater provider for most of New Hanover County, NC, and is committed to stewardship, sustainability and service.

Operating as usual

It’s #SourceWaterProtectionWeek 🛡🌊 Did you know waters from as far away as Greensboro and High Point eventually reach th...
09/30/2021

It’s #SourceWaterProtectionWeek 🛡🌊 Did you know waters from as far away as Greensboro and High Point eventually reach the lower Cape Fear River? CFPUA keeps in contact with utilities and industries across the watershed to monitor for issues in the river, from spills to algal blooms.

Read our full Source Water Risk and Resiliency Plan at www.CFPUA.org/Environment 💧🌱

#sourcewater #sourcewaterprotection #protectthesource #watertreatment #cleanwater #capefearriver #ilm #wilm #wilmingtonnc #newhanovercounty

It’s #SourceWaterProtectionWeek 🛡🌊 Did you know waters from as far away as Greensboro and High Point eventually reach the lower Cape Fear River? CFPUA keeps in contact with utilities and industries across the watershed to monitor for issues in the river, from spills to algal blooms.

Read our full Source Water Risk and Resiliency Plan at www.CFPUA.org/Environment 💧🌱

#sourcewater #sourcewaterprotection #protectthesource #watertreatment #cleanwater #capefearriver #ilm #wilm #wilmingtonnc #newhanovercounty

If you’re struggling to catch up with CFPUA bills, help is available. Visit www.CFPUA.org/Assist to learn about the many...
09/29/2021

If you’re struggling to catch up with CFPUA bills, help is available. Visit www.CFPUA.org/Assist to learn about the many programs that can help you pay your water and sewer bills 💵💧

If you’re struggling to catch up with CFPUA bills, help is available. Visit www.CFPUA.org/Assist to learn about the many programs that can help you pay your water and sewer bills 💵💧

It’s #SourceWaterProtectionWeek! 🛡🌊 Did you know that in 2020, CFPUA completed its Source Water Risk and Resiliency Plan...
09/28/2021

It’s #SourceWaterProtectionWeek! 🛡🌊
Did you know that in 2020, CFPUA completed its Source Water Risk and Resiliency Plan? Staff identified and opened lines of communication with 150 potential contaminant sources along the Cape Fear River, from farms to factories. In the event of an incident that could affect water quality downstream, these sites can now directly alert CFPUA.

The plan also identifies long-term threats to source water such as climate change and emerging contaminants. It lays out emergency response plans to handle a variety of crises, like algal blooms, droughts, and damage to infrastructure.

You can read the full plan at https://www.cfpua.org/624/Environmental-Protection 💧💧

#sourcewater #sourcewaterprotection #waterprotection #climatechange #watertreatment #drought #emergencyresponse #resiliency #awwa #ProtecttheSource #CapeFearRiver #ilm #wilm #wilmingtonnc #newhanovercounty

It’s #SourceWaterProtectionWeek! 🛡🌊
Did you know that in 2020, CFPUA completed its Source Water Risk and Resiliency Plan? Staff identified and opened lines of communication with 150 potential contaminant sources along the Cape Fear River, from farms to factories. In the event of an incident that could affect water quality downstream, these sites can now directly alert CFPUA.

The plan also identifies long-term threats to source water such as climate change and emerging contaminants. It lays out emergency response plans to handle a variety of crises, like algal blooms, droughts, and damage to infrastructure.

You can read the full plan at https://www.cfpua.org/624/Environmental-Protection 💧💧

#sourcewater #sourcewaterprotection #waterprotection #climatechange #watertreatment #drought #emergencyresponse #resiliency #awwa #ProtecttheSource #CapeFearRiver #ilm #wilm #wilmingtonnc #newhanovercounty

09/27/2021

Good Shepherd Center is proud to partner with Cape Fear Public Utility Authority, City of Wilmington, and New Hanover County to provide utility assistance to our community! To apply for assistance with your water bill, visit www.cfpua.org/relief. 🚰🛁💧#hereforcapefear #wilmingtonnc #covidrelief

ICYMI: September’s Water Works newsletter is out! In this edition: 💵  Financial assistance with bills💧Region’s new raw w...
09/25/2021

ICYMI: September’s Water Works newsletter is out! In this edition:

💵 Financial assistance with bills
💧Region’s new raw water pipeline takes shape
🔧 Making water delivery systems more resilient

Read it and sign up for future editions here: http://ow.ly/orTf50Gg7s7

ICYMI: September’s Water Works newsletter is out! In this edition:

💵 Financial assistance with bills
💧Region’s new raw water pipeline takes shape
🔧 Making water delivery systems more resilient

Read it and sign up for future editions here: http://ow.ly/orTf50Gg7s7

📢📢📢Career Opportunity! Are you passionate about the environment and finding ways to improve sustainability? CFPUA is hir...
09/24/2021

📢📢📢Career Opportunity! Are you passionate about the environment and finding ways to improve sustainability?

CFPUA is hiring an Assistant Director of Environment and Sustainability 🌱☀️🌎 This person will direct sustainability strategies for the organization, including managing our annual greenhouse gas inventory and working with state and local partners on policy proposals. Learn more at CFPUA.org/Careers

#sustainability #environment #watertreatment #resiliency #jobopportunity #jobopen #nowhiring #wilmingtonjobs #ilm #wilm #wilmingtonnc #newhanovercounty

📢📢📢Career Opportunity! Are you passionate about the environment and finding ways to improve sustainability?

CFPUA is hiring an Assistant Director of Environment and Sustainability 🌱☀️🌎 This person will direct sustainability strategies for the organization, including managing our annual greenhouse gas inventory and working with state and local partners on policy proposals. Learn more at CFPUA.org/Careers

#sustainability #environment #watertreatment #resiliency #jobopportunity #jobopen #nowhiring #wilmingtonjobs #ilm #wilm #wilmingtonnc #newhanovercounty

09/23/2021

With fall officially here — and all this crazy rain — it’s time to dial back those sprinklers! 🍂☔️

Save water and money by making sure your automatic sprinklers are off. And visit CFPUA.org/Conserve for easy water-saving tips and projects 💧💧

ICYMI: We've launched a new financial assistance program for CFPUA customers who need help catching up with bills. Check...
09/22/2021
$1 million COVID relief funds available to help CFPUA customers

ICYMI: We've launched a new financial assistance program for CFPUA customers who need help catching up with bills. Check out WECT News' story on the CFPUA COVID Relief Program:

City of Wilmington and NHC each designated $500,000 of funds received from the American Rescue Plan Act of 2021 to the program, which is aimed to help eligible people who fell behind on water and sewer bills as a result of the pandemic.

The new CFPUA COVID Relief Program provides financial aid to pay for residential CFPUA bill charges incurred after Janua...
09/21/2021

The new CFPUA COVID Relief Program provides financial aid to pay for residential CFPUA bill charges incurred after January 27, 2020, that are delinquent as a result of the COVID-19 pandemic.

Learn more about eligibility and how to apply: https://www.cfpua.org/CivicAlerts.aspx?AID=1319

The new CFPUA COVID Relief Program provides financial aid to pay for residential CFPUA bill charges incurred after January 27, 2020, that are delinquent as a result of the COVID-19 pandemic.

Learn more about eligibility and how to apply: https://www.cfpua.org/CivicAlerts.aspx?AID=1319

Happy Friday! Take a peek into the new filter facility at the Sweeney Water Treatment Plant 👀 In just a few months, thes...
09/17/2021

Happy Friday! Take a peek into the new filter facility at the Sweeney Water Treatment Plant 👀 In just a few months, these 8 wells will hold 3 million pounds of Granular Activated Carbon, cleaning GenX and other #PFAS out of water sourced from the Cape Fear River.

Learn more at CFPUA.org/Sweeney 💧

#granularactivatedcarbon #emergingcontaminants #watertreatment #watertechnology #watertreatmentplant #capefearriver #wilm #ilm #wilmingtonnc #newhanovercounty #dronephotography #dronestagram

Happy Friday! Take a peek into the new filter facility at the Sweeney Water Treatment Plant 👀 In just a few months, these 8 wells will hold 3 million pounds of Granular Activated Carbon, cleaning GenX and other #PFAS out of water sourced from the Cape Fear River.

Learn more at CFPUA.org/Sweeney 💧

#granularactivatedcarbon #emergingcontaminants #watertreatment #watertechnology #watertreatmentplant #capefearriver #wilm #ilm #wilmingtonnc #newhanovercounty #dronephotography #dronestagram

Need help catching up with your CFPUA bills? Financial assistance is available through several programs, and you can lea...
09/17/2021
CFPUA CUSTOMER ASSIST

Need help catching up with your CFPUA bills? Financial assistance is available through several programs, and you can learn about them at CFPUA.org/Assist 💵💧

🚧 ROAD REOPEN 🚧 The eastbound lane of the 3900 block of Wrightsville Avenue is back open following an emergency sewer re...
09/16/2021

🚧 ROAD REOPEN 🚧 The eastbound lane of the 3900 block of Wrightsville Avenue is back open following an emergency sewer repair.

🚧 ROAD REOPEN 🚧 The eastbound lane of the 3900 block of Wrightsville Avenue is back open following an emergency sewer repair.

REMINDER: Starting today, CFPUA’s customer service centers will open one hour later on Thursdays: 9 am instead of 8 am. ...
09/16/2021

REMINDER: Starting today, CFPUA’s customer service centers will open one hour later on Thursdays: 9 am instead of 8 am. The lobbies will continue to open at 8 am Monday-Wednesday and on Fridays.

This temporary change will allow staff to complete important training.

REMINDER: Starting today, CFPUA’s customer service centers will open one hour later on Thursdays: 9 am instead of 8 am. The lobbies will continue to open at 8 am Monday-Wednesday and on Fridays.

This temporary change will allow staff to complete important training.

Ever see one of these driving around town? This is a vactor truck, used to clean out manholes and clear sewer blockages ...
09/14/2021

Ever see one of these driving around town? This is a vactor truck, used to clean out manholes and clear sewer blockages 💧💧 Our vactor crews help keep sewers running smoothly throughout #newhanovercounty.

This team is working on Castle Street this morning; be sure to give them space if you’re driving by!

#wastewater #wastewatertreatment #waterworkers #vactortruck #ilm #wilm #wilmingtonnc

Ever see one of these driving around town? This is a vactor truck, used to clean out manholes and clear sewer blockages 💧💧 Our vactor crews help keep sewers running smoothly throughout #newhanovercounty.

This team is working on Castle Street this morning; be sure to give them space if you’re driving by!

#wastewater #wastewatertreatment #waterworkers #vactortruck #ilm #wilm #wilmingtonnc

UPDATE: Crews have repaired the water main break in Tangle Oaks.  Approximately 120 customers remain under a precautiona...
09/13/2021

UPDATE: Crews have repaired the water main break in Tangle Oaks. Approximately 120 customers remain under a precautionary boil water advisory.

Details here: https://www.cfpua.org/CivicAlerts.aspx?AID=1316
....

OUTAGE ALERT: CFPUA is responding to a water main break in the Tangle Oaks community, affecting approximately 120 customers. Crews are on-scene now to repair the break.

Details here: https://www.cfpua.org/CivicAlerts.aspx?AID=1316

UPDATE: Crews have repaired the water main break in Tangle Oaks. Approximately 120 customers remain under a precautionary boil water advisory.

Details here: https://www.cfpua.org/CivicAlerts.aspx?AID=1316
....

OUTAGE ALERT: CFPUA is responding to a water main break in the Tangle Oaks community, affecting approximately 120 customers. Crews are on-scene now to repair the break.

Details here: https://www.cfpua.org/CivicAlerts.aspx?AID=1316

Today, we remember ♥️ 🇺🇸#NeverForget
09/11/2021

Today, we remember ♥️ 🇺🇸
#NeverForget

Today, we remember ♥️ 🇺🇸
#NeverForget

From wastewater worker to Netflix star 🎬 CFPUA’s Collections Field Supervisor Danny Sullivan recently chipped in on Netf...
09/10/2021

From wastewater worker to Netflix star 🎬 CFPUA’s Collections Field Supervisor Danny Sullivan recently chipped in on Netflix production “Florida Man,” filming in downtown #wilmingtonnc. The Netflix team just sent us these great pics from the shoot.

The film crew needed to feature a sewer manhole in a scene — Danny not only helped the team execute the shot safely, he’ll appear in the final show 🎥

Danny has worked in wastewater treatment here for 38 years, first for the @cityofwilm, then for CFPUA after we were formed in 2008. He works throughout the week on projects to keep our community’s wastewater systems running smoothly. After-hours and on weekends, he’s often the guy who responds when customers call us with a sewer emergency.

We’re excited for Danny’s TV debut when “Florida Man” premieres!

#netflix #floridaman #streamingtv #ncfilm #wilmywood #wilmingtonfilm #wilmingtonnc #ilm #wilm #newhanovercounty #wastewater #wastewatertreatment #waterworkers #essentialworkers

Looking for a new career in #wilmingtonnc? CFPUA has current job openings for: 👨‍💼 Customer Service Advocate👩‍🔬  Laborat...
09/09/2021

Looking for a new career in #wilmingtonnc? CFPUA has current job openings for:
👨‍💼 Customer Service Advocate
👩‍🔬 Laboratory Tech
👩‍🔧 Heavy Equipment Operator
👨‍🔧 Wastewater Treatment Operator
Learn more and apply at https://www.cfpua.org/jobs.aspx

#JobOpen #NowHiring

Looking for a new career in #wilmingtonnc? CFPUA has current job openings for:
👨‍💼 Customer Service Advocate
👩‍🔬 Laboratory Tech
👩‍🔧 Heavy Equipment Operator
👨‍🔧 Wastewater Treatment Operator
Learn more and apply at https://www.cfpua.org/jobs.aspx

#JobOpen #NowHiring

Need help catching up with your CFPUA bills? 💵 We can connect you with several programs that may be able to provide fina...
09/07/2021
Financial Assistance | Cape Fear Public Utility Authority Official Site

Need help catching up with your CFPUA bills? 💵 We can connect you with several programs that may be able to provide financial assistance.
Click here to learn more 👉 https://www.cfpua.org/assist

CFPUA understands that the COVID-19 pandemic has placed financial strain on many of our customers. We are encouraging customers who are behind on their CFPUA bills and are in need of financial assistance to apply for programs that may help them bring their accounts up to date.

We’re closed today for Labor Day, but you can still manage your account by phone or online 👇
09/06/2021

We’re closed today for Labor Day, but you can still manage your account by phone or online 👇

We’re closed today for Labor Day, but you can still manage your account by phone or online 👇

We’re one month away from the switch to monthly billing! Have questions about what this means for your bill? Visit CFPUA...
09/03/2021

We’re one month away from the switch to monthly billing! Have questions about what this means for your bill? Visit CFPUA.org/Monthly for FAQs

We’re one month away from the switch to monthly billing! Have questions about what this means for your bill? Visit CFPUA.org/Monthly for FAQs

Need financial assistance with your water and sewer bills? You may be eligible for support through this new #NHCgov prog...
09/01/2021

Need financial assistance with your water and sewer bills? You may be eligible for support through this new #NHCgov program:

Today, #NHCgov launched a Homeowner Assistance Program, built to provide financial support to homeowners impacted by COVID-19 with mortgage, utility, internet & other housing costs. Read more: bit.ly/3mR6VO4
See all assistance programs available: NHCgov.com/COVIDrelief

Address

235 Government Center Drive
Wilmington, NC
28403

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm

Telephone

(910) 332-6550

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Comments

Is there boil water advisory for NH C ?
I would love it if the lids on her cans would be closed every single time after they've been dumped. Especially on rainy days. I don't know why this continues to happen but it's happened enough that I've decided to write you a comment about it
Would you like to see my online account status that shows "Shutoff/Non-Pay"... and "Amount Past Due: $0.00"...???? Complete and total incompetence, at best. Leaning more towards criminal.
Has to be one of the poorest run, most mis-managed Utility companies I have ever encountered.
Is there a water outage in Monkey Junction