Winter Park Library Facebook Engagement Guidelines
We’re excited that you’ve joined us on our page, and we know you’ve got plenty to say. While you’re with us, we hope you’ll take a moment to read the following guidelines we ask you to follow when contributing to our page:
1. Excessive name calling, profanity, fighting words, discriminatory epithets, sexual harassment, bullying, gruesome language or the like, will not be tolerated.
3. Keep comments relevant to the post and the program being shared. Comments that are off-topic, redirect the conversation, or do not contribute constructively may be removed.
4. Keep it real. All wall postings should come from a real person and Facebook profile. Postings from fake or anonymous profiles will be deleted when discovered.
5. Facebook is not the best venue for customer service-related questions, complaints, concerns and ideas from members or guests. We know you sometimes have questions about your WPL account, and we want to know if we have disappointed you or if there are better ways to serve you. But there are faster and more effective ways to make sure you receive a prompt response. If you have a customer service comment, complaint, concern or idea, we encourage you to contact us at [email protected]. Questions about account issues, such as missing materials or fines will receive the fastest response by contacting us at [email protected]. Note; we do not accept renewal requests by email or social media message.
6. We reserve the right to remove content posted to Facebook that violates these guidelines.
