01/21/2026
Friends,
In light of the electric and gas rates crushing Massachusetts residents, National Grid is hosting a "Customer Savings Event" on Tuesday January 27, 2026, at the Robert A. Deleo Senior Center located at 35 Harvard Street, Winthrop from 10:00 AM to 2:00PM.
This event will certainly not provide relief for everyone but will help many. In the meantime, I am working with my colleagues on a utility rate relief law and expect to be voting on a plan in the very near future.
Any questions, please reach out.
Jeff
A description of the event follows (from National Grid):
Customers attending in-person events will have the opportunity to meet with representatives from National Grid, who will be on-site to assist with billing issues and provide information on:
Enrolling in National Grid’s new Payment Assistance Bundle
Enrolling in Budget Billing
Enrolling in the Energy Discount Rate (for qualifying customers)
Scheduling home energy assessments and sharing information on other energy efficiency opportunities for homes or businesses
This event is part of National Grid’s broader commitment to affordability and reliability. Customers can also access support by calling 1-800-233-5325.
Help with Managing Energy Bills:
National Grid is committed to delivering safe and reliable energy to the customers and communities we serve. We recognize that affordability is a significant concern, and National Grid offers various programs and services to help customers save energy, manage their bills, and access financial assistance. As colder weather arrives, it is not too late to explore programs that help manage energy costs. National Grid customers can now sign up for a new Payment Assistance Bundle. The bundle combines three helpful solutions to make it easier for managing energy costs and paying down past due amounts over a 12-month period.
Deferred Payment Agreement: Spread out past-due balance into future monthly payments.
Automatic Monthly Payments: Automatically deduct payments from your bank account each month and avoid missing due dates.
Budget Plan: Break down annual energy costs into balanced monthly payments, making it easier to budget and plan expenses.
Customers interested in enrolling in the Payment Assistance Bundle can do so online by visiting ngrid.com/hereforyou, at an in-person event, or by calling 1-800-233-5325.
Budget Billing: Allows customers to spread their usual payment over twelve balanced monthly payments to help offset the traditionally high winter heating and summer air conditioning peak bills. Doing so makes it easier to anticipate monthly energy costs and plan household budgets. Additional information can be found here.
Discount Rates: Income-eligible customers may qualify for a
discounted rate on energy service. To be eligible, applicants must be a National Grid customer and already enrolled in an eligible benefit program or the Low Income Home Energy Assistance Program (LIHEAP). Visit the Discount Rate application to determine eligibility and apply.
Heat Pump Rate: National Grid introduced a new Residential Heat Pump Rate November 1st to help electric customers save during the winter heating season. Qualified customers who use heat pumps for home heating will receive a reduced delivery rate on electricity from November through April, lowering monthly costs. Customers who think they qualify but did not receive an enrollment confirmation should visit ngrid.com/heatpumprate to fill out the enrollment form to apply and ensure they receive the discount.
National Grid encourages Massachusetts customers to learn more about all bill assistance programs and services by visiting ngrid.com/hereforyou
Welcome to National Grid, providing New York and Massachusetts with natural gas and electricity for homes and businesses.
