12/12/2020
Should I call 9-1-1 to report a controlled burn?
Short answer: No. But keep reading.
You may know that calling 9-1-1 and calling our non-emergent line gets you to the same place, but still, do not call 9-1-1 for a non-emergency. Let me explain why.
W-Y Communications is manned (or womanned) by two operators, 24 hours a day, 7 days a week. We answer all of the calls (both emergency or otherwise) for all four law enforcement agencies across Washington and Yuma counties. That means if you’re calling the jail, it goes through us. If you want information on your concealed weapon permit, we answer that call. If the neighbor’s dog is running loose, you’ll talk to us. And if you’re calling in a controlled burn, we take that information, too.
But when 9-1-1 rings, we drop everything we’re doing so that both operators can get into that call. If it’s a fire, a medical, or a police emergency, one of us will gather information and begin documentation, while the other will relay real-time updates to our responders.
When you call 9-1-1 to document your controlled burn, you needlessly tie us up. No matter what is happening, we put other callers on hold to take care of you. Calling 9-1-1 is a way to jump to the front of the line, but if you don’t need to be there, we the dispatchers, and your entire community who may very well be in crisis at the same moment, appreciates your patience.
At one point, we also had four other callers on hold to answer 9-1-1 calls. Traffic accidents because of the icy roads, family disturbances because they happen rain or shine, and controlled burns, all at the same time. Not to mention routine calls for the jail, sales people trying to get the police chief to buy the latest gear, and everything else that never stops.
This morning, we took two controlled burns on 9-1-1. Both callers were told that this is not appropriate, and both were receptive to correction. But really, if we can reach the rest of you this way, it could literally save lives.
In Washington county, we can be best reached at 970-345-2244.
in Yuma county, call 970-332-4805.