27/05/2026
Applications are invited from suitably qualified persons to fill this position.
The closing date for the receipt of applications is June 15th 2026
JOB DESCRIPTION
Organisation: SVG Postal Corporation
Department: Operations and Marketing
Position: Assistant Director: Operations and Business Development
Reports to: Director of Postal Services
Compensation: An attractive compensation package, including salary and benefits, will be commensurate with qualifications, experience, competencies, and the responsibilities of the position.
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POSITION SUMMARY
The SVG Postal Corporation, established on October 1, 2003, is the official postal administration of St Vincent and the Grenadines. As the Corporation continues its transformation into a modern, customer focused, technology enabled, resilient, commercially minded, and financially sustainable organisation, it seeks to recruit a dynamic, innovative, creative, and results driven professional capable of helping to modernize and reposition the Corporation in response to changing consumer expectations, technological disruption, evolving logistics systems, digital commerce, and the growing demands of a rapidly changing and digitally connected world.
The successful candidate will play a key leadership role in improving operational efficiency, strengthening customer service delivery, supporting digital transformation initiatives, expanding commercial opportunities, and assisting with the modernization and strategic development of postal, logistics, retail, financial, and customer support services throughout St Vincent and the Grenadines.
The Corporation values leadership ability, teamwork, innovation, accountability, adaptability, professionalism, customer engagement, resilience, integrity, and a willingness to embrace modernization, reform, and positive organizational change.
This position offers a unique opportunity to contribute to the development and future growth of a critical national institution while helping to shape modern communication, logistics, financial, e commerce, retail, and customer services within the state.
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MAIN RESPONSIBILITIES
1. Oversee and assist with the efficient receipt, processing, transportation, distribution, and delivery of postal articles, parcels, courier items, and related services throughout the General Post Office, district post offices, and other designated outlets.
2. Supervise the dispatch, receipt, handling, and security of domestic and international mail exchanges in accordance with established postal regulations, operational procedures, and international postal standards.
3. Develop, implement, monitor, and continuously improve operational systems, procedures, and service standards aimed at enhancing efficiency, accountability, teamwork, productivity, operational resilience, and customer satisfaction.
4. Assist with the modernization and digital transformation of postal operations, including the implementation of technology driven systems, tracking solutions, electronic services, digital reporting mechanisms, data management systems, customer support technologies, and operational automation initiatives.
5. Lead and support initiatives aimed at improving customer service delivery, strengthening public confidence, and enhancing the overall image, effectiveness, and relevance of the Corporation.
6. Assist in identifying, developing, and expanding new revenue streams and commercial opportunities including logistics services, courier operations, e commerce support systems, digital commerce facilitation, remittance and payment solutions, retail services, agency services, parcel delivery systems, and other innovative postal products and services.
7. Support the development and ex*****on of marketing, promotional, branding, communications, and public engagement initiatives designed to increase awareness, utilization, and public confidence in the Corporation’s services.
8. Promote teamwork, collaboration, professionalism, accountability, innovation, adaptability, and effective communication across all operational and administrative units of the Corporation.
9. Work collaboratively with management, employees, government agencies, private sector entities, regional and international postal organizations, customers, and other stakeholders to improve service delivery and achieve organizational objectives.
10. Assist with the preparation, implementation, and monitoring of annual budgets, operational plans, performance targets, strategic initiatives, modernization programmes, and organizational development activities.
11. Supervise, mentor, motivate, and support operational and administrative staff while fostering a positive, innovative, disciplined, customer focused, and productive working environment.
12. Assist with organizational development initiatives associated with the Corporation’s continued evolution as a modern statutory entity capable of responding to changing national, regional, and international realities.
13. Ensure the proper security, handling, safeguarding, and accountability of postal articles, financial instruments, operational assets, records, digital systems, and confidential information.
14. Monitor operational performance and prepare reports, analyses, recommendations, and strategic proposals aimed at improving efficiency, service quality, innovation, operational effectiveness, customer experience, and revenue generation.
15. Coordinate and assist with staff training and development programmes designed to strengthen operational capacity, leadership, teamwork, technological adaptability, organizational performance, and customer service standards throughout the Corporation.
16. Represent the Corporation professionally at meetings, consultations, conferences, training programmes, public engagements, and other activities as may be required.
17. Perform such other duties as may be assigned in furtherance of the objectives, modernization, transformation, and strategic direction of the SVG Postal Corporation.
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REQUIRED QUALIFICATIONS, EXPERIENCE AND COMPETENCIES
The SVG Postal Corporation seeks a dynamic, innovative, forward thinking, and results oriented professional with the energy, leadership ability, teamwork skills, creativity, commercial awareness, and practical competence necessary to help modernize and strengthen the Corporation’s operations, services, and long term strategic direction.
The ideal candidate should possess a combination of education, experience, leadership ability, practical competencies, and personal qualities including:
* A degree or professional qualification in Business Administration, Management, Operations, Marketing, Logistics, Public Administration, Information Systems, Commerce, Communications, or a related field would be considered an asset.
* Relevant management, operational, entrepreneurial, customer service, logistics, marketing, communications, business development, retail, financial services, or leadership experience within the public or private sector.
* Demonstrated ability to think strategically, solve problems creatively, manage projects, and drive operational and organizational improvements.
* Strong leadership and teamwork abilities with the capacity to motivate staff, foster collaboration, manage change, improve morale, and build a positive and productive organizational culture.
* Excellent communication, interpersonal, stakeholder engagement, public relations, and customer service skills.
* Strong understanding of customer service principles and the importance of building public confidence, organizational relevance, and service reliability.
* Ability to identify opportunities for growth, modernization, operational improvement, revenue generation, digital transformation, and service expansion.
* Sound organizational, analytical, and decision making abilities with the capacity to manage multiple responsibilities in a fast paced and evolving environment.
* Comfort with technology, digital systems, modernization initiatives, innovation, e commerce environments, and evolving methods of communication and service delivery.
* A willingness to embrace innovation, reform, modernization, accountability, and continuous improvement.
* High levels of initiative, adaptability, integrity, professionalism, accountability, creativity, discipline, resilience, and results orientation.
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DESIRABLE ATTRIBUTES
The ideal candidate should be:
* Forward thinking and innovative
* Customer focused
* Commercially aware
* Highly motivated and self driven
* Adaptable and capable of managing change
* A strong team player and collaborator
* Able to build positive working relationships
* Committed to continuous improvement and organizational development
* Professional, energetic, disciplined, and solution driven
* Passionate about modernization, innovation, and national development
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KEY OBJECTIVE OF THE ROLE
To assist in leading the modernization, operational transformation, commercial growth, customer service improvement, technological adaptation, and organizational development of the SVG Postal Corporation while contributing to its long term sustainability, competitiveness, resilience, efficiency, and national relevance in a rapidly evolving communications, logistics, retail, financial, and digital services environment.
Letters of application with supporting CV should be sent by Jun 15 2026, in a sealed envelope addressed as follows:
Application for the Position of
Assistant Director: Operations and Business Development
Attn: Director of Postal Services
St. Vincent and the Grenadines Postal Corporation
Kingstown
St. Vincent
