Water & Sewerage Department

Water & Sewerage Department This page is designed to enhance awareness of our activities, the services we offer, our standards and commitment to deliver quality services.

STRATEGIC FRAMEWORK

The Water and Sewerage Department was established in 1980 under the Ministry of Communication and Works to provide the people of the territory with a continuous supply of potable water, along with an environmentally sound sewage disposal service. The Department has seven divisions:

• Human Resources
• Accounts
• Operations and Maintenance
• Sewerage Operations and Developme

nt
• Planning and Projects
• Administration/Director’s Office Support
• Public Relations and Outreach

OUR VISION

The Water and Sewerage Department is a customer oriented Government Department that facilitates quality and affordable water supply and sewage disposal to all residents of the British Virgin Islands. OUR MISSION

We seek to ensure the provision of a continuous supply of safe potable water and an environmentally sound sewage disposal service to all residents of the British Virgin Islands, efficiently and at affordable rates. OUR VALUES

Our Department believes in:
• Providing friendly, courteous and professional services to all customers
• Serving customers in a prompt and efficient manner
• Treating each customer’s case honestly, lawfully and fairly

OUR ROLES

In fulfilling its mission the following roles are included in the responsibilities of the Water and Sewerage Department.
• Operate and maintain Government’s water and sewerage infrastructure and mechanical plant
• Collect and account for monies due to Government for water usage and sewage disposal, along with other services rendered by the Department
• Formulate and develop plans for water and sewerage infrastructure and other projects within the policies and regulations of Government
• Responsibly manage and account for funds allocated by Government to the Department
• Supply data and advice to Government on water and sewerage matters

BASIC SERVICES

• Provide supply of potable water
• Testing of water
• Water and wastewater counsel
• Payment plans on outstanding water and sewerage accounts
• 24 hours emergency water and sewerage standards

Please see our disconnection schedule for February 2022.
01/02/2022

Please see our disconnection schedule for February 2022.

21/01/2022
Please see our December 2021 disconnection schedule.
30/11/2021

Please see our December 2021 disconnection schedule.

Please see our November 2021 disconnection schedule.
08/11/2021

Please see our November 2021 disconnection schedule.

Please take note of today's interruptions. We apologise for the delay in posting.
26/10/2021

Please take note of today's interruptions.

We apologise for the delay in posting.

We're going live with our new system in January 2022!We need your help with updating your information so that we can ser...
01/10/2021

We're going live with our new system in January 2022!

We need your help with updating your information so that we can serve you better!

Update your information using the following link:

https://cmerry.wufoo.com/forms/zubd89d1gwsxd4/

Thank you in advance.

Happy Friday to our valued customers!Please see our October disconnection schedule. Feel free to visit our Virgin Gorda...
01/10/2021

Happy Friday to our valued customers!

Please see our October disconnection schedule. Feel free to visit our Virgin Gorda or Baugher's Bay office to collect any outstanding bill(s).

Accounts will bills over $20.00 are liable for disconnection.

Bills can also be requested by emailing [email protected]; please allow 2 days for processing.

Address

PO Box 130
Road Town
VG1110

Opening Hours

Monday 08:30 - 16:30
Tuesday 08:30 - 16:30
Wednesday 08:30 - 16:30
Thursday 08:30 - 16:30
Friday 08:30 - 16:30

Telephone

12844685766

Website

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