Under The Gambia Public Utilities Authority Act of 2001 (The PURA Act), which came into force at the latter part of 2003, the National Assembly (Parliament) set up PURA as a multi-sector regulator. Company overview
• The day to day management of the institution is carried out by the Director General with a core team of experts and technical staffs in four Departments. The Legal Unit reports direc
tly to the Director General. Director General
• Responsible for the day-to-day management of PURA with the objective of improving the efficiency with which public utility services are provided and increasing the percentage of Gambia residents having access to our regulated services. Technical Regulation Directorate
• Advises the Board (through the Director General) on issues relevant to regulation of the telecommunications, electricity and water sectors. It also monitors compliance with regulations and service quality. Economics & Finance Directorate
• Advises the Board (through the Director General) on rates and tariffs; performs economic and financial analyses; conducts research and develops special studies and forecasts. Administration and Human Resource Directorate
• Oversees personnel functions of the PURA; coordinates administrative activities, including procurement, staff welfare and motivation. It also handles the staff health insurance and social security schemes. Consumer Affairs Directorate
• Handles consumer complaints of utility services and reviews these with the relevant service providers. It monitors the level of consumer satisfaction with services provided by utilities and PURA itself. Public & International Affairs Unit
• Responsible for External Communications, public and corporate affairs; and liaises with International Partners through collaborations with other directorates and units
Legal, Licensing and Enforcement Unit
• Advises the Board (through the Director General) and management on all legal matters affecting the Authority. Draft all legal instruments such as licenses, contracts and regulations of the Authority.
