Ward 11 Councillor Allan Peterson

04/09/2026

Water Outage Update – 4 September 2026, 16h40

Greetings Ward 11 Residents,

Please note that a burst has been reported, according to the latest update received from the Department.

Unfortunately, I do not yet have confirmation of the repair status. A team has, however, been dispatched to attend to and repair the burst.

I will provide a further update as soon as more information becomes available.

Kind Regards,
Cllr AE Peterson
Ward 11

04/09/2026

WATER SUPPLY UPDATE – RESERVOIR 2

Greetings Ward 11 Residents,

We seem to have lost water supply from Reservoir 2, based on the outage currently showing on the escalations.

I have contacted the relevant officials for further information and clarification.

As soon as I receive a further update, I will communicate it to residents accordingly.

Kind Regards,
Cllr AE Peterson
Ward 11

03/09/2026

Street Lights oversight/Electricity outage 3 September 2026, 19h36:

Greetings Ward 11 Residents,

Please note I have escalated the outage. Please allow time for technicians to access the fault. It seems the fault is connected to Ward 37.

Im currently on the ground doing oversight on long outstanding Street lights with the officials from the street light department.

Kind Regards,
Cllr AE Peterson
Ward 11

02/09/2026

Poster flighting Begins
We ready to take over eThekwini

02/09/2026

🟥BILLING DISPUTES

Dear Residents,

I have noted that many of you have queries or disputes regarding your municipal accounts. In the last Council meeting, an item on Dispute Resolution Management was tabled, and I want to share some of the key findings with you.

For the month ended June 2026, a total of 204 disputes were recorded, valued at R244,029,547.54. Of these, 73% were resolved within 30 days, showing that the Municipality generally processes disputes efficiently when they are properly filed.

Electricity disputes remain the largest category, making up 44% of all cases, followed by Water and Sewer at 28%.
This tells me that many residents are experiencing real billing issues…and that filing a formal dispute is an effective way to have your account investigated and corrected.

Here is what you need to know about disputing your utility bill:

Any resident wishing to dispute their utility bill must file a dispute form in the prescribed format for the account to be investigated and, where necessary, adjusted.

This offers two-fold relief:
1. Any disconnection relating to the arrear amount under formal dispute will be suspended pending investigation.

2. This is on condition that all amounts not in dispute are still paid.

Important requirements:
• The dispute must be filed by the account holder.
• The prescribed form must be completed in full.
• Disputes can be uploaded via the online eServices portal.

How to File a Dispute:
1. Register/Log In — Visit https://eservices.durban.gov.za/v2/. New users must register for an account.

2. Log Your Complaint — Use the portal to submit your billing query or dispute.

3. Follow Up — Track the status of your submission directly on the platform.

On the eServices Portal you can also:
• View and pay your municipal bills
• Submit meter readings
• Apply for and manage debit orders

For further queries, use the correspondence portal at http://correspondence.durban.gov.za:200/ or visit your nearest Customer Service Centre.

I encourage you to make use of this process if you believe your account is incorrect.

Regards
PR Cllr Smoh Xulu

02/09/2026

🟥BILLING DISPUTES

Dear Residents,

I have noted that many of you have queries or disputes regarding your municipal accounts. In the last Council meeting, an item on Dispute Resolution Management was tabled, and I want to share some of the key findings with you.

For the month ended June 2026, a total of 204 disputes were recorded, valued at R244,029,547.54. Of these, 73% were resolved within 30 days, showing that the Municipality generally processes disputes efficiently when they are properly filed.

Electricity disputes remain the largest category, making up 44% of all cases, followed by Water and Sewer at 28%.
This tells me that many residents are experiencing real billing issues…and that filing a formal dispute is an effective way to have your account investigated and corrected.

Here is what you need to know about disputing your utility bill:

Any resident wishing to dispute their utility bill must file a dispute form in the prescribed format for the account to be investigated and, where necessary, adjusted.

This offers two-fold relief:
1. Any disconnection relating to the arrear amount under formal dispute will be suspended pending investigation.

2. This is on condition that all amounts not in dispute are still paid.

Important requirements:
• The dispute must be filed by the account holder.
• The prescribed form must be completed in full.
• Disputes can be uploaded via the online eServices portal.

How to File a Dispute:
1. Register/Log In — Visit https://eservices.durban.gov.za/v2/. New users must register for an account.

2. Log Your Complaint — Use the portal to submit your billing query or dispute.

3. Follow Up — Track the status of your submission directly on the platform.

On the eServices Portal you can also:
• View and pay your municipal bills
• Submit meter readings
• Apply for and manage debit orders

For further queries, use the correspondence portal at http://correspondence.durban.gov.za:200/ or visit your nearest Customer Service Centre.

I encourage you to make use of this process if you believe your account is incorrect.

Regards
PR Cllr Smoh Xulu

eServices is the City of eThekwini’s interactive online system, designed to make it faster and easier to have a one on one with your favourite City. We pride ourselves with delivering an efficient and effective online service for the convenience of our customers.

01/09/2026

Thank you DA and Ward 11, it's official. Your DA Ward candidate for the 2026 LGE 🙏🏽🙏🏽

29/08/2026

27/08/2026

Maasbanker and Briardale Projects, Old Inanda Road 27/08/26, 18h07:

Greetings Ward 11 Residents,

Please note, I had a meeting yesterday with Senior Management as well as the contractor rasing my concerns and time lines. We hoping for an Improvement and road to be resolved much faster.

We do however have a a connecting pipes now leaking due to the work with the TLB. It has been escalated.

Kind Regards,
Cllr AE Peterson
Ward 11