Chartered Institute of Customer Management - CICM

Chartered Institute of Customer Management - CICM A Contact Centre and Customer Service professional board present in 14 countries in Africa.
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Decide to dedicate this week to growth, not just survival.😄 Join CICM Executive Membership and turn those Monday plans ...
15/06/2026

Decide to dedicate this week to growth, not just survival.😄
Join CICM Executive Membership and turn those Monday plans into actual opportunities.

📌Register for Executive Membership today: [email protected]

CICM Botswana Customer Experience Masterclass: From Intention to Instinct, Building a Culture Where Great Customer Exper...
12/06/2026

CICM Botswana Customer Experience Masterclass: From Intention to Instinct, Building a Culture Where Great Customer Experience Becomes Inevitable.

10–11 September 2026 | Travelodge Gaborone
2 full days of training, refreshments, certificate, networking braai & cocktail evening.

Fees: CICM Members BWP2250 | Non-Members BWP2500

Contact: 73190802, 77024535, 390814 | [email protected]

http://www.cicmglobal.com

As we count down to in Johannesburg this August, join us for a free webinar: CX Leadership in Action - Transforming Cu...
12/06/2026

As we count down to in Johannesburg this August, join us for a free webinar: CX Leadership in Action - Transforming Customer Experience Through Leadership. A preview of what’s to come.

Hosted by the Chartered Institute of Customer Management
Date: 26 June 2026
Time: 10:00–11:30 CAT
Platform: Zoom

We are proud to announce our speakers - Dr. Dorothy Kyeyune, Charlene M Chibonda, MushfiQ Hopkins, and Nakisa Dzimwasha as the moderator.

Don’t miss out! Register today: https://docs.google.com/forms/d/e/1FAIpQLSdKD98ltF7UDG1H34AUiTBUMXhTGVZWtjKK02Xrth_rOP2CtA/viewform

🔗Link in Bio

Bwanji Malawi! Save the date 🇲🇼 The 2nd Annual Malawi Customer Experience Conference returns to Sunbird Capital, Lilong...
12/06/2026

Bwanji Malawi! Save the date 🇲🇼
The 2nd Annual Malawi Customer Experience Conference returns to Sunbird Capital, Lilongwe.

Date: Wednesday, 8 July 2026
Time: 8:15 AM - 5:00 PM
Theme: _Beyond Transactions, Towards Trust: Building a Customer-Centric Malawi_

Contact Zaithwa Banda: 0997 551 388 / 0882 734 320 | [email protected]
More info: http://cicmaglobal.com

11/06/2026

No DNA. Just RSA! 🇿🇦 🌟

It’s a big day for our CICM conference hosts today!
Wishing Bafana Bafana all the best as they take on Mexico tonight. ❤️💙

Who do you think will come out on top?

We’re delighted to announce our next speaker for the . 📣 Laurinda Addy has entered the room and the conversation about ...
11/06/2026

We’re delighted to announce our next speaker for the . 📣 Laurinda Addy has entered the room and the conversation about customer experience is about to get sharper! 🇬🇭👏

A multilingual CX Visionary, Strategist, and former Head of Customer Experience at CalBank PLC , Laurinda brings over 25 years of transformational leadership in banking and customer experience to everything she does. Now, her business is her primary stage. As Founder and Lead Consultant of Laurel Consult, she has made it her mission to share what a career of that calibre teaches you.

She is a Fellow of the West Africa Association of Customer Service Professionals, certified by the University of Cranfield School of Management UK and KPMG, and holds an MBA in Strategic Management from the Paris Graduate School of Management.

Most recently, she took to the stage at the 25th Connected Banking Summit — West Africa 2026, where her insights shaped powerful conversations around the future of CX on the continent. 🌍

We are proud to welcome her to the 9th Annual African Customer Experience Conference & Awards | 26–28 August 2026 | Protea Hotel Balalaika Sandton, Johannesburg.

•Register today: https://lnkd.in/dtyBieKW

Lead CX with confidence, not guesswork.🎓The Global Certified Manager session cuts through theory. 3 hours with CICM on b...
11/06/2026

Lead CX with confidence, not guesswork.🎓

The Global Certified Manager session cuts through theory. 3 hours with CICM on building teams that deliver measurable loyalty, revenue, and trust.

The Global Certified Trainer of Trainees
session gives you frameworks to turn CX training into real performance gains.

20 June 2026 | 09:00-12:00 HRS

If you manage people, processes, or customer outcomes, this is for you.

🔴Register today: [email protected]

Vision without value means nothing. Value without vision goes nowhere. This 3 July, Tanzania’s top CX leaders meet at C...
11/06/2026

Vision without value means nothing. Value without vision goes nowhere.
This 3 July, Tanzania’s top CX leaders meet at Crowne Plaza DSM to bridge the gap. 🇹🇿

We’re honoured to host Hon. Judith Kapinga, Minister of Industry & Trade as Guest of Honour, plus industry leaders from TISEA, Mzumbe University, CRDB Bank Plc , , , Yas Tanzania , , , Tanesco & , .

200+ leaders. 1 mission: Transforming customer experience for a prosperous Tanzania.
Date:Thursday 3 July 2026 | 8:30am - 5:00pm

Register now: Musa 0757 334 710 / [email protected] | Grace 0756 273 992

🔴🔴WE’RE HIRING 🇿🇼The Chartered Institute of Customer Management Zimbabwe Office is looking for a driven Sales & Marketin...
11/06/2026

🔴🔴WE’RE HIRING 🇿🇼
The Chartered Institute of Customer Management Zimbabwe Office is looking for a driven Sales & Marketing Officer.

🔴Deadline: 18 June 2026. Send CV, salary expectation and notice period to [email protected]
Only shortlisted candidates will be contacted.

We’re proud to welcome Laurel Consult as an official partner for the 9th Annual African Customer Experience Conference &...
10/06/2026

We’re proud to welcome Laurel Consult as an official partner for the 9th Annual African Customer Experience Conference & Awards. 🤝

Theme - Connect & Thrive: The Digital Experience Revolution
Date: 26-28 August 2026
Venue: Protea Hotel Johannesburg Balalaika Sandton

Ghana is in the room. 🇬🇭 Together, we’re shaping the future of CX across Africa.

Are you in the room? Register today: https://forms.gle/iBicwC2qr7NVR8tt6

Address

8 Hillside Road, Metropolitan Park, 1ST Floor, Block B & Block C
Johannesburg

Opening Hours

Monday 08:00 - 17:00
Tuesday 08:00 - 17:00
Wednesday 08:00 - 17:00
Thursday 08:00 - 17:00
Friday 08:00 - 17:00

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