Chartered Institute of Customer Management - CICM

Chartered Institute of Customer Management - CICM A Contact Centre and Customer Service professional board present in 14 countries in Africa.
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🎉 Congratulations to Mr Mthulisi Ncube (MBA) on his appointment as Principal Officer of PSMAS Zimbabwe, effective 1 Sept...
04/09/2026

🎉 Congratulations to Mr Mthulisi Ncube (MBA) on his appointment as Principal Officer of PSMAS Zimbabwe, effective 1 September 2026!

Mr Ncube’s leadership and support have been valued in our own work together, and we’re proud to see him step into this pivotal role as PSMAS celebrates 95 years of caring for Zimbabweans. We wish him every success in shaping a healthier future for the Society and its members. 👏

What a conference! From boardrooms across Africa to one room in Johannesburg, the connections made at the 9th Annual Afr...
04/09/2026

What a conference! From boardrooms across Africa to one room in Johannesburg, the connections made at the 9th Annual African Customer Experience Conference & Awards were nothing short of incredible. Delegates from all corners of the continent came together to share, learn, and build relationships that will shape the future of CX in Africa.

We’re so excited about the connections made, this is what community looks like!

Drop your flag in the comments and let us know where you connected from! 🇿🇦🇲🇼🇿🇼🇿🇲🇬🇭🇳🇬🇰🇪🇸🇿🇧🇼

COUNTING DOWN TO AN EXCEPTIONAL 2-DAY CX MASTERCLASS!The countdown is on! Don’t miss this exceptional 2-Day Customer E...
04/09/2026

COUNTING DOWN TO AN EXCEPTIONAL 2-DAY CX MASTERCLASS!

The countdown is on!

Don’t miss this exceptional 2-Day Customer Experience Masterclass, designed to equip you with practical insights, strategies and tools to transform the way your organisation delivers customer experience.

LAST CALL FOR REGISTRATION!
Secure your place today and be part of an impactful CX learning experience.

Register now:
[email protected]
[email protected]

Contact us:
396 0814 | 770 24535 | 731 90802

Your customers deserve an exceptional experience. Let’s make it happen!

Congratulations to Antonia Oakes (Alexander), President of Customer Experience South Africa - CXSA a 2026 CXPA Affiliate...
02/09/2026

Congratulations to Antonia Oakes (Alexander), President of Customer Experience South Africa - CXSA a 2026 CXPA Affiliateon being honoured with the CX Leadership Award at the 9th Annual African Customer Experience Conference & Awards! 🇿🇦

This recognition celebrates outstanding leadership in driving exceptional customer experiences across the continent. Congratulations once again! 👏

Congratulations to Angella Muhumuza , Founder of Service 4cus Co. Ltd. on being honoured with the Rising Star Award at t...
02/09/2026

Congratulations to Angella Muhumuza , Founder of Service 4cus Co. Ltd. on being honoured with the Rising Star Award at the 9th Annual African Customer Experience Conference & Awards! 🇺🇬

This recognition celebrates emerging leadership and the exciting future she’s building for customer experience on the continent. Congratulations once again! 👏

02/09/2026

Join us at the Travel Lodge, Gaborone 10-11 September 2026 at the Botswana Customer Experience Master Class hosted under the powerful theme: “From Intention to Instinct: Building a Culture Where Great Customer Experience Becomes Inevitable,

This is your chance to immerse yourself in practical tools, global CX frameworks, and Botswana’s local service excellence context.

Expect:Inspiring sessions on customer-centric cultureHands-on journey mappingStrategies for CX leadershipInsights into global CX trends contact us now [email protected] / [email protected], call +267 72 744 483

Congratulations to Rhoda Mwaka, Head of Customer Experience at Equity Bank Tanzania , on being honoured with the Africa ...
01/09/2026

Congratulations to Rhoda Mwaka, Head of Customer Experience at Equity Bank Tanzania , on being honoured with the Africa CX Leader Award at the 9th Annual African Customer Experience Conference & Awards!

This recognition celebrates outstanding leadership in driving exceptional customer experiences across the continent. Congratulations once again! 👏

01/09/2026

An unforgettable Award Gala Dinner! 🏆✨

Thank you to our Guest of Honour, Mr Kamohelo Potloane, Head of Customer Experience at Rand Water for gracing our evening with his presence.

The energy, the celebration, and the recognition of excellence made it a night to remember! ✨🇿🇦

We’re moving forward with more announcements, so stay tuned. Our Fellows and Corporate Winners will be announced soon! Keep liking, keep sharing, and stay connected as we continue celebrating CX excellence across Africa. 🌍🚀

Congratulations to Samson Arega Bekele (BA, MSc), Group Vice President, Customer Experience at Ethiopian Airlines, on wi...
01/09/2026

Congratulations to Samson Arega Bekele (BA, MSc), Group Vice President, Customer Experience at Ethiopian Airlines, on winning the Africa CX Leadership Award at the 2026 CX Leaders Awards.
Recognised for driving customer-first impact and championing CX excellence across Africa. Well done, Samson.


🏆 Congratulations to MUMBI ODAME, Customer Experience Leader, Strategist and Practitioner, on winning the Africa CX Lead...
01/09/2026

🏆 Congratulations to MUMBI ODAME, Customer Experience Leader, Strategist and Practitioner, on winning the Africa CX Leadership Award at the 2026 CX Leaders Awards.
Recognized for championing CX excellence and delivering customer-first impact across Africa. Well done, Mumbi.

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8 Hillside Road, Metropolitan Park, 1ST Floor, Block B & Block C
Johannesburg

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Monday 08:00 - 17:00
Tuesday 08:00 - 17:00
Wednesday 08:00 - 17:00
Thursday 08:00 - 17:00
Friday 08:00 - 17:00

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