Customer Experience Association of Zimbabwe -CXAZ

Customer Experience Association of Zimbabwe -CXAZ CXAZ Brief profile At CXAZ, we firmly believe that collaboration and knowledge exchange are essential for sustainable industry development.
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CXAZ (Customer Experience Association of Zimbabwe) is a premier organization that specializes in training, research, CX and contact center auditing, as well as CX and contact center consulting. With a wide range of services catering to both individual and corporate members, CXAZ aims to establish itself as the leading and most reputable industry body in Zimbabwe, dedicated to enhancing customer ex

perience excellence. As an esteemed association, CXAZ is committed to providing expert support services in customer experience and contact center management to existing industry players, individual members, and the government. We strive to deliver credible and valuable insights, empowering businesses and professionals to elevate their customer experience strategies and practices. With a focus on fostering growth, innovation, and best practices, CXAZ is dedicated to equipping its members with the knowledge, tools, and resources needed to excel in the dynamic field of customer experience. By leveraging our extensive expertise, industry partnerships, and research capabilities, we aim to drive positive change and elevate the standards of customer experience and contact center operations in Zimbabwe. Through our diverse range of training programs, cutting-edge research initiatives, and comprehensive auditing and consulting services, we are dedicated to facilitating the growth and success of our members and the industry as a whole.

Today we honor the courage, sacrifice and unwavering commitment of our heroes.On National Heroes & Defence Forces Day, t...
10/08/2026

Today we honor the courage, sacrifice and unwavering commitment of our heroes.

On National Heroes & Defence Forces Day, the Customer Experience Association of Zimbabwe salutes the men and women who protect the freedom we cherish.

We Salute You. We Thank You. We Are Forever Grateful. 💚💛❤️🖤

11 August 2026

We extend our heartfelt congratulations to Ms. Alice Chipo Nyamugama on her appointment as a Judicial Service Commission...
05/08/2026

We extend our heartfelt congratulations to Ms. Alice Chipo Nyamugama on her appointment as a Judicial Service Commission Commissioner.

We are proud of this milestone and wish her wisdom, strength, and impact as she serves Zimbabwe. 🇿🇼

03/08/2026

Happy New Week 🌱

Service excellence doesn’t happen by accident. Invest in your team to elevate every customer experience, just as we did for the team at Airports Company of Zimbabwe Private Limited.

Be the reason customers keep coming back. We’re creating new standards in our businesses - one service training at a time. 💪✨





31/07/2026

Pamela Gazi, Customer Liaison Officer at the Local Authorities Pension Fund, shares her insights after training with Dr. Joseph Nkani.

Customer Service is about the product.
Customer Care is about HOW you take care of the customer.
Customer Experience is about the EMOTIONS the customer felt afterwards.
There’s a difference — and it’s important to know.

Facilitated by Dr. Joseph Nkani and Stanrosa Business Associates.

Building a culture where CX becomes instinct, one leader at a time.

Huge congratulations to Matilda Nyathi on her appointment as Board Member of ZESA Holdings!  We celebrate this milestone...
29/07/2026

Huge congratulations to Matilda Nyathi on her appointment as Board Member of ZESA Holdings!

We celebrate this milestone and look forward to the impact of your leadership in advancing customer-centric governance and service excellence in Zimbabwe. 💚🇿🇼

24/07/2026

What an incredible 3 days! ✅
Today we wrapped up Winter School 2026 at Pamuzinda Safari Lodges with our final sessions, key takeaways, and powerful connections made.

A huge thank you to Airports Company of Zimbabwe (Private) Limited, Local Authority Pension Fund, and to our facilitators for pouring into every delegate.

Here’s to learning in the wild, and to applying it back in the workplace. 💪💚

In today’s competitive landscape, Customer Experience is the key differentiator. CX training equips teams with the skill...
23/07/2026

In today’s competitive landscape, Customer Experience is the key differentiator. CX training equips teams with the skills to build trust, deliver consistent service, and turn every interaction into loyalty and growth.

We’re proud to host the Winter School 2026 in partnership with Airports Company of Zimbabwe (Private) Limited and Local Authority Pension Fund.
From 22-24 July, we’re training teams at Pamuzinda Safari Lodges. Our leading facilitators are Joseph Nkani, Hazvinei Ashley Matsangaise and Alice Masiyiwa.

Ready to upskill this winter? Contact Aquiline: +263 78 576 7310
or Sandra: +263 77 957 9635

20/07/2026

Happy New Week🇿🇼


"Customer experience must be seamless from the moment a guest lands. From government to private sector to frontline staff." - Emily, Hospitality Association of Zimbabwe

When government, private sector, and service teams align, we create experiences that make visitors feel welcome, valued, and eager to return. True customer experience starts at arrival and is carried through by every touchpoint. This kind of cross-sector collaboration is how we build a customer-centric nation and continent.

A huge win for Zimbabwe. Mr. Chapfiwa, founder of Instant Solutions and Consultancy, has been appointed as Zimbabwe Coun...
15/07/2026

A huge win for Zimbabwe. Mr. Chapfiwa, founder of Instant Solutions and Consultancy, has been appointed as Zimbabwe Country Representative and Chairperson of the Zimbabwe Chapter of the International Trade Council (ITC).

This appointment will strengthen Zimbabwe’s participation in global trade and investment networks.

At CXAZ, we celebrate leaders who are putting Zimbabwe on the global map. We wish you every success in this new role.

Read more: heraldonline.co.zw

15/07/2026

🟢🟢WE’RE HIRING

The Customer Experience Association of Zimbabwe (CXAZ) invites motivated Marketing students to join a 1-year Work-Related Learning opportunity starting 1 August 2026. You will gain hands-on experience working in a multi-country organization, while building practical skills in a real professional environment.

Exposure you will gain:
- Research
- Training Coordination
- Events
- Digital Marketing
- ⁠Sales and Marketing

Qualifications And Experience
Marketing students (or related fields) who are ready to learn, grow, and commit for one year.

✅How to Apply
Send your CV, Work Related Letter and Application Letter to [email protected] and cc [email protected] on or before 20 July 2026 in a single pdf form.

Address

9th Floor Causeway Building Cnr 4th And Central Avenue
Harare
263

Opening Hours

Monday 08:00 - 17:00
Tuesday 08:00 - 17:00
Wednesday 08:00 - 17:00
Thursday 08:00 - 17:00
Friday 08:00 - 17:00

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