Energy and Water Ombudsman Qld - EWOQ

Energy and Water Ombudsman Qld - EWOQ With offices in Brisbane, Rockhampton and Cairns we can work directly with you and your supplier to investigate and resolve complaints.

The Energy and Water Ombudsman Queensland (EWOQ) is a free, fair and independent dispute resolution service for unresolved complaints with your electricity, gas or water supplier. The Energy and Water Ombudsman Queensland (EWOQ) is a free, fair and independent dispute resolution service if you are unable to resolve a complaint with your electricity, gas or water supplier. We are committed to provi

ding an effective, efficient and confidential service for residential and small business energy customers across Queensland and water customers in south east Queensland.

23/06/2026

Keeping warm and comfortable in winter is important. But as temperatures go down our energy bills can go up as we start using heaters and more hot water in our efforts to stay warm 🧣

Here are our tips for keeping cozy this winter without putting pressure on your power bill.

Still worried about your winter energy bills? Speak to your provider and see what payment options are available. Not happy with the outcome? Talk to us.

For more info, visit: https://buff.ly/Byf34tm

From 1 July, customers can choose to access 3 hours of free power under the Solar Sharer Offer. If you're considering th...
19/06/2026

From 1 July, customers can choose to access 3 hours of free power under the Solar Sharer Offer.

If you're considering the Solar Sharer Offer, there are some things you should know before making the commitment.

➡️ You can access the offer with or without having rooftop solar.
➡️ The 3 hours will be in the middle of the day when solar generation is at its peak.
➡️ Electricity may cost you more outside of these 3 hours.
➡️ There is a daily 'reasonable use' cap to the 3 hour period.

This offer is most suitable to customers who can take advantage of the savings by shifting most of their energy use to the 3 hour period. Since it's in the middle of the day, this might not be possible for some customers.

The Solar Sharer Offer is available to households with smart meters located in South East Queensland. Contact your energy provider to access the offer.

For more on the offer, visit: https://buff.ly/8Zbu3S0

18/06/2026

You've seen the headlines – power bill prices are coming down in South East Queensland. But that doesn't mean your power bill is guaranteed to get the price cut.

Every year the Australian Energy Regulator sets the Default Market Offer (DMO). The DMO is the maximum price electricity providers can charge to customers who are on a 'standing offer' contract. Under the 2026-27 DMO customers on standing offers will receive a price decrease from 1 July.

However, many customers are on 'market offer' contracts and not a standing offer. Market offer prices are set by each provider and are often cheaper, but can be more expensive, than the standing offer. Providers do not have to decrease the prices of these contracts like under the standing offer.

If you're unsure of what offer your energy plan uses, now is the time to check what it is and how it compares. We recommend using energymadeeasy.gov.au to compare energy offers from across the different providers in South East Queensland.

For more advice, visit: https://buff.ly/Y5z6uMK

📣 We're hiring! We’re looking for an Operational Lead who will play a key role in the delivery of our high-quality dispu...
17/06/2026

📣 We're hiring!

We’re looking for an Operational Lead who will play a key role in the delivery of our high-quality dispute resolution services.

In this role you will ensure the smooth day-to-day operation of our Dispute Resolution team by:
✅ managing caseload allocation
✅ team coaching
✅ contributing to continuous improvement initiatives
✅ working closely with leaders to resolve operational challenges.

If you’re a collaborative leader with strong operational capability and a passion for supporting people and delivering quality outcomes, we want to hear from you.

📍 Brisbane, Rockhampton or Cairns.
📅 Temporary full-time.
📩 Applications are open until 30 June.

Apply via Smart Jobs: https://buff.ly/lHvhJ8q

From 1 July 2026, some exempt sellers must include ombudsman contact details on customer bills. Whether this applies to ...
15/06/2026

From 1 July 2026, some exempt sellers must include ombudsman contact details on customer bills.

Whether this applies to you depends on your exemption type and customer numbers.

Now is the time to review your billing practices and customer communications.

🔗 Bill requirements explained here: https://buff.ly/64pdrfs

13/06/2026

Ever accidentally overpaid your energy or water bill? Or think there's been an error on a bill you've already paid? You might be owed a refund by your energy or water provider. Customers have rights to fair and timely refunds.

Watch the video for what you should do if you think you're owed a refund.

For more information, visit: https://buff.ly/MicdfZX

At EWOQ, we're committed to providing support when using our services. If you're a First Nations person, you can ask to ...
11/06/2026

At EWOQ, we're committed to providing support when using our services. If you're a First Nations person, you can ask to speak to one of our First Nations team members if you'd prefer. They can yarn to you about your problem with your energy or water company and assist you through our complaints process.

To speak to a First Nations team member, simply ask the team when speaking with us on the phone.

09/06/2026

Maya* owned a small food business. Business had been quiet lately and she was struggling to keep up with the bills.

When her energy provider disconnected her gas supply due to a significant debt, Maya was left unable to operate her kitchen, and her business.

Here's how we helped.

For more on Maya's story and other customer stories: https://buff.ly/ExImzMP

*name changed to protect privacy.

05/06/2026

Have you ever been contacted by a salesperson from an energy company about a better deal on your energy plan? In marketing their services to you, energy providers are bound by strict rules, laws and legislation to protect your rights as a consumer.

For more advice, visit: https://buff.ly/SbQ9Ctu

02/06/2026

Sarita* received a high water bill and discovered it was due to a concealed water leak in her home. After the leak was repaired, she submitted a Concealed Leak Application to her water provider.

Sarita’s application was denied. With the stress of her near $8,000 water bill looming, Sarita turned to EWOQ for help.

For more on Sarita's story, and for other customer stories, visit: https://buff.ly/Lxbh2Xv

*name changed to protect privacy.

Address

53 Albert Street
Brisbane City, QLD
4000

Opening Hours

Monday 8:30am - 5pm
Tuesday 9:30am - 5pm
Wednesday 8:30am - 5pm
Thursday 8:30am - 5pm
Friday 8:30am - 5pm

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