Charles Town Utility Board

Charles Town Utility Board Contact information, map and directions, contact form, opening hours, services, ratings, photos, videos and announcements from Charles Town Utility Board, Public & Government Service, 661 South George Street, Suite 101, Charles Town, WV.

CTUB's social media page focuses on promoting upcoming events such as Board meetings and community events, educational content related to water and sewer utilities, urgent alerts and notification of maintenance activities.

Not all leaks are easy to spot. Some leaks can happen underground, behind walls, or in crawl spaces without immediate vi...
06/17/2026

Not all leaks are easy to spot. Some leaks can happen underground, behind walls, or in crawl spaces without immediate visible signs, potentially leading to higher water usage over time.

Examples of hidden leaks may include:
• Underground service line leaks
• Plumbing leaks behind walls
• Crawl space or foundation leaks

Certain types of water usage typically do not qualify for leak adjustments, including:
• Lawn watering or irrigation
• Filling pools or hot tubs
• Other intentional or preventable water use

Customers can learn more about CTUB’s Leak Adjustment Program and eligibility requirements by visiting the CTUB website: https://ctubwv.com/customers/forms/

📈 “Growth Pays for Growth” is a guiding principle behind how CTUB plans for the future of utility service in Jefferson C...
06/15/2026

📈 “Growth Pays for Growth” is a guiding principle behind how CTUB plans for the future of utility service in Jefferson County. As the community continues to grow, CTUB remains focused on investing in infrastructure responsibly, pursuing grant funding opportunities, and planning system improvements in ways that help support long-term reliability while protecting existing ratepayers. Thoughtful growth planning helps ensure infrastructure keeps pace with community needs both today and in the future.

Here’s what happened at the latest CTUB Board Meeting.💧 The Board approved CTUB’s FY 2027 operating budget, prioritizing...
06/12/2026

Here’s what happened at the latest CTUB Board Meeting.

💧 The Board approved CTUB’s FY 2027 operating budget, prioritizing fully staffed water and wastewater operations and preparing for a comprehensive rate study.

🏗️ CTUB issued a notice of intent to award the new maintenance building contract to W. Harley Miller Contractors, supporting the utility’s growing operational needs and long-term reliability.

🌿 CTUB is moving forward with a one-year pilot program at Locust Hill Pond using a Chesapeake Bay-approved biological treatment designed to improve pond health and address phosphorus levels without the use of chemicals.

Residents can view meeting agendas, minutes, and upcoming meeting information at: https://ctubwv.com/organization/board-meetings/meeting-agendas-and-minutes-2026/

📣 Upcoming CTUB Regular Board Meeting – June 10, at 4:00 PM 📣 The Charles Town Utility Board will hold its Special Board...
06/10/2026

📣 Upcoming CTUB Regular Board Meeting – June 10, at 4:00 PM 📣

The Charles Town Utility Board will hold its Special Board Meeting on Wednesday, June 10, 2025, at 4:00 PM.
📍Location: VIRTUAL or IN PERSON at 661 S George Street, Suite 101 Charles Town, WV 25414
🕓 Time: 4:00 PM

Our board meetings are open to the public, and we encourage community members to attend, learn more about our ongoing projects, and stay informed on key updates. Your engagement helps us better serve Jefferson County with reliable water and sewer services. We look forward to seeing you there!
Watch online here to stay up to date on any new developments from CTUB: 👉 Visit: https://ctubwv.com/organization/board-meetings/

Did you know CTUB offers a Leak Adjustment Program for qualifying customers? Unexpected leaks can lead to unusually high...
06/08/2026

Did you know CTUB offers a Leak Adjustment Program for qualifying customers?

Unexpected leaks can lead to unusually high water bills, and this program is designed to help provide relief in certain situations once repairs have been completed. Customers may be eligible for an adjustment after submitting the required documentation and meeting program guidelines. More information, including eligibility requirements and application details, can be found here:https://ctubwv.com/wp-content/uploads/2022/02/Leak-Adjustment-Policy-2-24-2022.doc.pdf

Today is World Environment Day, a reminder of the important role that clean water, wastewater treatment, and responsible...
06/05/2026

Today is World Environment Day, a reminder of the important role that clean water, wastewater treatment, and responsible infrastructure plays in protecting natural resources and supporting healthy communities here in Jefferson County. CTUB remains committed to maintaining and improving systems that help safeguard local waterways and support long-term environmental stewardship throughout the community. 💧

📲 Stay informed with CTUB alerts. Customers can sign up to receive important notifications about service interruptions, ...
06/03/2026

📲 Stay informed with CTUB alerts. Customers can sign up to receive important notifications about service interruptions, emergency updates, boil water notices, and other utility-related information directly from CTUB. Staying connected helps residents receive timely updates that may impact water or wastewater service throughout the community.

Sign up for alerts here: https://ctubwv.com/customers/alert-me/

06/01/2026

June is National Safety Month. At CTUB, safety remains a priority in the work completed every day to maintain reliable water and wastewater service for our community. From infrastructure maintenance and field operations to emergency response and system improvements, prioritizing safety helps protect employees, customers, and the public while supporting dependable utility operations across the service area.

Here’s what happened at the latest CTUB Board Meeting.The Board discussed several projects focused on supporting growth,...
05/29/2026

Here’s what happened at the latest CTUB Board Meeting.

The Board discussed several projects focused on supporting growth, improving planning, and addressing community concerns across the service area.

💧 CTUB is investing in updated water and wastewater system models to help guide future capital improvements and prepare for continued development.

🏡 CTUB is exploring opportunities to extend water and sewer service to the Hite Road area by pursuing a larger grant-funded project that could benefit multiple neighboring properties.

🌿 CTUB is evaluating a one-year pilot program using beneficial bacteria to help reduce muck, vegetation, and odor issues at Locust Hill Ponds without the use of chemicals.

Residents can view meeting agendas, minutes, and upcoming meeting information at: https://ctubwv.com/organization/board-meetings/meeting-agendas-and-minutes-2026/

At this week’s CTUB Board Meeting, several important updates were discussed that reflect ongoing efforts to maintain rel...
05/15/2026

At this week’s CTUB Board Meeting, several important updates were discussed that reflect ongoing efforts to maintain reliable utility service, plan responsibly for future growth, and address infrastructure challenges across the community.

Highlights included:
💧 Approval of critical equipment upgrades at the Charles Town Wastewater Treatment Plant to support reliable operations and protect environmental water quality

🏗️ Discussion of a potential new development in the Summit Point area and what it could mean for long-term infrastructure planning and economic growth

🌳 Continued work to address sewer lateral issues in Huntfield caused by tree root intrusion, with a focus on long-term solutions

Residents can view meeting agendas, minutes, and information about upcoming public meetings here: https://ctubwv.com/organization/board-meetings/meeting-agendas-and-minutes-2026/

Address

661 South George Street, Suite 101
Charles Town, WV
25414

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Website

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