Patient and Client Council Northern Ireland

Patient and Client Council Northern Ireland If you have a concern or issue about health or social care we would like to hear from you
08009170222 About
Who are we? We navigate and advocate.

We are an independent, influential voice. We connect people to HSC services so that they can effectively influence these services. We do this by walking beside people, empowering them. The role of the PCC, with respect to health and social care services, is to represent the interests of the public;
• Promote the involvement of the public;
• Assist people making or intending to make a complaint through advocacy;
• Promote the advice and information by HSC bodies to the public about the design, commissioning and delivery of services;
• Undertake research into the best methods and practices for consulting and engaging the public. To get in contact, Freephone: 0800 917 0222 or Email [email protected]

📣Today we have published our second annual Advocacy Casebook. 🔗 https://pcc-ni.net/media/e4amavhm/pcc-advocacy-casebook-...
22/09/2026

📣Today we have published our second annual Advocacy Casebook. 🔗https://pcc-ni.net/media/e4amavhm/pcc-advocacy-casebook-2026.pdf

The Casebook showcases the work of our PCC Support Service and demonstrates the range of issues we supported in 2026. It highlights how independent, professional advocacy can positively impact on people’s lives; helping them to have their voice heard, uphold their rights and address inequalities.

📢Today   Support in the Community Service will be at The Venue Ballymena 10:15am - 12:30pm👋 Stop by to avail of   and fi...
21/09/2026

📢Today Support in the Community Service will be at The Venue Ballymena 10:15am - 12:30pm

👋 Stop by to avail of and find out more about our work, and get advice about your health or social care concern

18/09/2026

🌍Today is   2026  🌍To mark this important day, Paula Bradley, PCC Board Member and Chair of the Policy and Influence Com...
17/09/2026

🌍Today is 2026 🌍

To mark this important day, Paula Bradley, PCC Board Member and Chair of the Policy and Influence Committee, has shared her reflections in a new blog post.

👉Read the blog here: https://pcc-ni.net/news/2026/september/world-patient-safety-day-2026/

This year’s theme is “safe care for noncommunicable diseases”. These are long-term conditions, such as cardiovascular diseases, cancers, diabetes and chronic respiratory diseases, that can affect people of all ages and often require ongoing care throughout life. People living with noncommunicable diseases are particularly vulnerable because they often need ongoing care, treatment, and regular contact with Health and Social Care.

At the Patient and Client Council, we believe that active listening and meaningful public engagement are essential to delivering safer, more effective care for all. Independent Advocacy can support people who are vulnerable. A standardised and regional independent advocacy support is crucial to assist people to raise issues and concerns with their care and to support quality, safety, good governance and independent assurance within Health and Social Care.

🚨Quarterly Impact Update – April-June 2026🚨Our Quarterly Impact Cards to keep YOU up-to-date with our work and to highli...
11/09/2026

🚨Quarterly Impact Update – April-June 2026🚨

Our Quarterly Impact Cards to keep YOU up-to-date with our work and to highlight the impact it is having within Health and Social Care services across Northern Ireland.

📊What happened in Q1?
• 1,093 people contacted for advice and/or support about health and social care concerns.
• The top area of concern was Professional Assessment of Need
• We supported 127 with their complaint and 3 Serious Adverse Incident (SAI) cases.
• 69% of our cases had a timely resolution.
• We promoted 19 HSC involvement opportunities.
• Submitted briefings at the request of the NI Health Committee on Waiting Lists and Serious Adverse Incidents
• Published our Advocacy Thought Paper
• Attended a Department of Health summit on the Muckamore Abbey Hospital and Urology Inquries.

For more statistics, view the Impact Cards below 👇

💡 Have your say! What impact updates would you like to see in our next set of Impact Cards? 📩

Please let us know by emailing your suggestions to: [email protected]

🔗 Find out more about our work at: www.pcc-ni.net

📢Today   Support in the Community Service will be at Forward South Partnership  10am-3pm and Lisburn Primary and Communi...
10/09/2026

📢Today Support in the Community Service will be at Forward South Partnership 10am-3pm and Lisburn Primary and Community Care Centre 10am-3pm

👋 Stop by to avail of and find out more about our work, and get advice about your health or social care concern

📢Today   Support in the Community Service will be at Portrush Library 10:15am - 12:30pm👋 Stop by to avail of   and find ...
04/09/2026

📢Today Support in the Community Service will be at Portrush Library 10:15am - 12:30pm

👋 Stop by to avail of and find out more about our work, and get advice about your health or social care concern

📢 Our offices are closed today for the Bank Holiday. We will reopen Tuesday 1 September at 9am.
31/08/2026

📢 Our offices are closed today for the Bank Holiday. We will reopen Tuesday 1 September at 9am.

Belfast Trust are hosting a stakeholder engagement event for the Mother and Baby Unit🗓️Date: Wednesday 23 September🕙Time...
28/08/2026

Belfast Trust are hosting a stakeholder engagement event for the Mother and Baby Unit

🗓️Date: Wednesday 23 September
🕙Time: 11:30 PM – 2:30 PM (Lunch will be provided)
📍Location:The Gym, Acute Mental Health Inpatient Centre (AMHIC), Belfast City Hospital

Why You Should Come
✔️Have your voice heard
✔️Help create a better environment that supports recovery and well-being
✔️Improve care for future families
✔️Shape family and supporter involvement
✔️Ensure the needs of diverse communities are considered
✔️Connect with others and leave a legacy

For info call Martin Daly: 0778 742 7587
To register, email: [email protected] or
call 028 9615 6461

Address

Belfast

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

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