Thirteen

29/05/2026

Our Touchpoint store on Marfleet Lane in Hull will be closed today (Friday 29 May). We'll be open as usual from Monday.

In the meantime, you can still contact us in the usual ways:

📞 Phone 0300 111 1000
📧 Email [email protected]
💬 Or send us a message on social media

We’re sorry for any inconvenience caused.

29/05/2026

Reminder: Our upcycling shop is open today 🎉

Visit us between 10am - 2pm to explore our selection of upcycled and preloved items.

Every purchase helps to raise funds for our furniture support scheme, helping those in extremely vulnerable situations to create a safe and comfortable home.

Find us at Thirteen's Recycling Centre, Unit 11, Royce Avenue, Cowpen Industrial Estate, Billingham, TS23 4BX 📍

28/05/2026

Advance notice: Later store opening, Wednesday 3 June 🗓️

We'll be opening our stores at a slightly later time of 10am on Wednesday 3 June to allow our staff to attend a team meeting.

You can still contact us by:

- calling 0300 111 1000
- emailing [email protected]
- sending us a message on social media.

Thanks in advance for your understanding.

27/05/2026

🌙 Eid Mubarak 🌙

May this Eid al-Adha bring peace, blessings, and endless joy to all those celebrating.

23/05/2026

Hartlepool residents, come and see us this Saturday 👋

We understand not everyone can visit us Monday to Friday, so here's a quick reminder that our pop-up store is open every other Saturday.

Our friendly team are available this Saturday (23) from 9am - 2pm and can support with everything from:

- reporting a repair
- queries about your tenancy or rent account
- finding a new home
- or accessing support to find jobs or training.

You'll find us upstairs in the Middleton Grange Shopping Centre, opposite Iceland.

22/05/2026

Our upcycling store is open Friday 29 May 🎉

Come along to our pop-up shop between 10am - 2pm on Friday 29 May.

You'll find an array of preloved and upcycled items, from furniture and household items, to vintage books and vinyl records. There really is something for everyone!

Every purchase helps to raise funds for our furniture support scheme, which provides free furniture packs and household essentials for customers who need a little extra help.

This helps us provide high-demand items like mattresses, bedding and starter packs, and buy materials to upcycle more lovely furniture.

Find us at Thirteen's Recycling Centre, Unit 11, Royce Avenue, Cowpen Industrial Estate, Billingham, TS23 4BX.

We'd love to see you there!

20/05/2026

Bank holiday opening hours 🗓️

Our phone lines and Touchpoint stores will be closed on Monday 25 May due to the bank holiday.

We'll be back open as normal Tuesday 26 May.

If you need to raise an emergency repair, don’t worry, call 0300 111 1000 and you’ll get through to a colleague from our out of hours team.

For more details on our opening hours, visit our website, link in comments. 👇

20/05/2026

We're looking forward to joining Middlesbrough Council and other organisations at this Friday's fun day at The Community Hub at Grove Hill.

You'll spot our mobile touchpoint, so come and talk to us about your tenancy, reporting repairs, finding a new home or just for a chat.

We hope to see you there.

🌻 SUNFLOWER COMPETITION ALERT 🌻

Think you can grow the tallest sunflower in Grove Hill? 👀

We’ll have details of our sunflower competition at Fridays Community Fun Day — another little extra to keep the fun going even after the event finishes.

Grow the tallest sunflower and win a prize!!

It’s not just about one afternoon… it’s about getting families involved, children excited and the community connected 🌱

🎉 Community Fun Day
📍 Grove Hill Community Hub
🕒 Friday | 3:15pm – 5:15pm

Games, activities, stalls, community organisations and lots more!

13/05/2026

We're proud to have played a part in this and we're looking forward to seeing the positive impact it creates for communities 👇

12/05/2026

Join us for an estate walkabout 🚶

We want you to feel proud of where you live and we know that keeping your neighbourhood clean, safe and well-maintained matters to you.

That’s why we hold regular estate walkabouts. It’s a chance to meet your housing services coordinator, share your views and talk about what’s working – and what could be better – in your area.

If your neighbourhood isn’t listed, your housing services coordinator will be happy to arrange one – just get in touch.

Upcoming dates in the comments 👇