Alpine Energy

Alpine Energy Alpine Energy is proudly community-owned, delivering power to over 34,000 homes, farms and businesses across South Canterbury.

Outage information: https://www.alpineenergy.co.nz/customers/outages We are proud to connect over 34,000 customers throughout South Canterbury. We are considered an essential lifeline service, playing a significant role in our community, contributing to the growth and prosperity of our region and New Zealand's transition to a low-carbon economy. We are committed to work practices, operations and o

utcomes that support our employees and the wider community. Our people form the backbone of our network and are vital to help us ensure that we can keep the lights on for South Canterbury. In the event of an unplanned outage, please visit our website (www.alpineenergy.co.nz) for updates. If your outage is not listed, please report a fault via the website or contact our 24-hour call centre on 0800 66 11 77. Our Facebook platform is monitored between the hours of 8am – 8pm daily. Our online Mailbox ([email protected]) is monitored during working hours Monday – Friday. We are a member of the Utilities Disputes complaints scheme. If you have raised a complaint that we have not managed to resolve, you can contact Utilities Disputes for resolving complaints, this is a free and independent service- www.udl.co.nz

**Update 6.13pm: Power has been restored, thanks crew**An UNPLANNED power outage has occurred.Date and time: Thursday 30...
30/07/2026

**Update 6.13pm: Power has been restored, thanks crew**

An UNPLANNED power outage has occurred.

Date and time: Thursday 30 July, 4:45pm
Estimated restoration time: TBC

Our crews are working hard to restore power to you.

Affected areas:
Geraldine

We are committed to restoring your power as quickly and as safely as possible. We apologise for any inconvenience. Updates will be posted here and on our website.

Please treat all wires as LIVE, as normal power supply could be restored at any time.

Thank you for your patience.

**UPDATE: The technical issues affecting our 0800 number have now been resolved. ** We're currently experiencing technic...
15/07/2026

**UPDATE: The technical issues affecting our 0800 number have now been resolved. **

We're currently experiencing technical issues with our 0800 number and outage updates. If you need to report a fault, please call (03) 687 4300 instead.

You can also report a fault online (https://www.alpineenergy.co.nz/cus.../outages/report-a-fault).

For emergencies, always dial 111

We're proud to be partnering with Mackenzie District Council to bring Home Energy Toolkits to the Mackenzie District.Joi...
09/07/2026

We're proud to be partnering with Mackenzie District Council to bring Home Energy Toolkits to the Mackenzie District.

Join us for this free community event to see the tools in action, discover practical ways to make your home warmer, drier and cheaper to run, and be in to win a few spot prizes!

Free event – just turn up! (~30 minute event)
See details below ⬇️

Mackenzie Region, New Zealand

Alpine Energy and Mackenzie District Council are launching Home Energy Toolkits - check out the kit in action at Twizel Event Centre Community Lounge on Tuesday 14 July at 1:00pm.

**UPDATE - 1:27pm: Power has been restored. Thanks team!**An UNPLANNED power outage has occurred in the early hours of t...
08/07/2026

**UPDATE - 1:27pm: Power has been restored. Thanks team!**

An UNPLANNED power outage has occurred in the early hours of the morning. Crews have been on-site and are working on it.

Date and time: Thursday 9 July, 03:50am
Estimated restoration time: TBC

Our crews are working hard to restore power to you.

Affected areas:
Waipopo
Seadown

We are committed to restoring your power as quickly and as safely as possible. We apologise for any inconvenience. Updates will be posted here and on our website.

Please treat all wires as LIVE, as normal power supply could be restored at any time.

Thank you for your patience.

**UPDATE - 10:04am: Power has been restored. Thanks Team!**An UNPLANNED power outage has occurred. Date and time: Tuesda...
06/07/2026

**UPDATE - 10:04am: Power has been restored. Thanks Team!**

An UNPLANNED power outage has occurred.

Date and time: Tuesday 7 July, 8:37am
Estimated restoration time: TBC

Our crews are working hard to restore power to you.

Affected areas:
Waipopo

We are committed to restoring your power as quickly and as safely as possible. We apologise for any inconvenience. Updates will be posted here and on our website.

Please treat all wires as LIVE, as normal power supply could be restored at any time.

Thank you for your patience.

**UPDATE - 12:44pm: Power has been restored. Thanks team!**An UNPLANNED power outage has occurred. Date and time: Monday...
05/07/2026

**UPDATE - 12:44pm: Power has been restored. Thanks team!**

An UNPLANNED power outage has occurred.

Date and time: Monday 6 July, 10:20am
Estimated restoration time: TBC

Our crews are working hard to restore power to you.

Affected areas:
Craigmore

We are committed to restoring your power as quickly and as safely as possible. We apologise for any inconvenience. Updates will be posted here and on our website.

Please treat all wires as LIVE, as normal power supply could be restored at any time.

Thank you for your patience.

An UNPLANNED power outage has occurred. Date and time: Monday 6 July, 7:16amEstimated restoration time: TBCOur crews are...
05/07/2026

An UNPLANNED power outage has occurred.

Date and time: Monday 6 July, 7:16am
Estimated restoration time: TBC

Our crews are working hard to restore power to you.

Affected areas:
Lilybank

We are committed to restoring your power as quickly and as safely as possible. We apologise for any inconvenience. Updates will be posted here and on our website.

Please treat all wires as LIVE, as normal power supply could be restored at any time.

Thank you for your patience.

**Update 8.21pm: Power has been restored, thanks crew**An UNPLANNED power outage has occurred. Date and time: Friday 3 J...
03/07/2026

**Update 8.21pm: Power has been restored, thanks crew**

An UNPLANNED power outage has occurred.

Date and time: Friday 3 July, 4:17pm
Estimated restoration time: TBC

Our crews are working hard to restore power to you.

Affected areas:
Twizel

We are committed to restoring your power as quickly and as safely as possible. We apologise for any inconvenience. Updates will be posted here and on our website.

Please treat all wires as LIVE, as normal power supply could be restored at any time.

Thank you for your patience.

To our Wai-iti Road neighbours, we're carrying out important maintenance work to help keep the local power network safe ...
03/07/2026

To our Wai-iti Road neighbours, we're carrying out important maintenance work to help keep the local power network safe and reliable.

Starting Monday 6 July, you'll see our Overhead Lines team working along Wai-iti Road between Broadway Avenue and Hillsden Place, completing essential maintenance on the network over the following two weeks.

🔧 Why this work matters
Regular maintenance helps us identify and address potential issues before they become faults, improving network reliability and helping reduce the risk of unexpected outages for our community.

What to expect:
📍 Where: Wai-iti Road between Broadway Avenue and Hillsden Place
📅 When: From Monday 6 July, with works continuing over the following two weeks.

🚧 Traffic management: To keep our crews and the public safe, Wai-iti Road will be reduced to a single lane, with Stop/Go traffic management in place on Wai-iti Road, Glenwood Avenue, Broadway Avenue, Morgans Road and Barnes Street. Delays are expected, particularly during peak travel times, so please allow extra travel time and consider alternative routes where possible.

⚡ Planned outages: Some planned outages will be required to safely complete this work. Affected customers will receive direct notification with details of timing and duration. If you're unsure whether your contact details are up to date, please check with your electricity retailer (the company you pay your power bill to).

🔌 Our commitment
We'll work as efficiently as possible to minimise disruption and restore power as soon as it's safe to do so. Occasionally, planned outages may take longer than expected due to additional safety checks and testing requirements.

Thank you for your patience and understanding while we carry out this important maintenance work to help keep power flowing safely and reliably across our community. ⚡💙

**UPDATE - 1:12pm - Power has been restored. Thanks team!An UNPLANNED power outage has occurred. Date and time: Friday 3...
02/07/2026

**UPDATE - 1:12pm - Power has been restored. Thanks team!

An UNPLANNED power outage has occurred.

Date and time: Friday 3 July, 9:57am
Estimated restoration time: TBC

Our crews are working hard to restore power to you.

Affected areas:
Four Peaks
Te Moana

We are committed to restoring your power as quickly and as safely as possible. We apologise for any inconvenience. Updates will be posted here and on our website.

Please treat all wires as LIVE, as normal power supply could be restored at any time.

Thank you for your patience.

Address

PO Box 530
Timaru

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