AFMS - Maxwell Medical Group

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AFMS - Maxwell Medical Group Trusted Care Guardians Comment Policy:
We welcome comments that facilitate communication about topics concerning the Air Force Medical Service (AFMS).

The Maxwell Medical Group provides Trusted Care to Support Training and Education while Enhancing Human Performance for all we Serve with an Inspired Staff…Safe and Healthy Culture…Trained and Ready Force. We reserve the right to determine which comments violate our comment policy as wells as remove violations. User comments do not necessarily reflect the opinion of AFMS, the Department of Defense (DoD), or the United States. Our social media activities are not intended to act as an alternative to visiting your doctor or contacting your local facility. We do not include any personal health information (PHI) on our social media networks or MTF websites, and PHI will be removed if posted by a user. If you have an urgent health issue or concern, please contact our local patient advocate. Please remember, the information you post online is public. To protect your own privacy and the privacy of others, do not include personally identifiable information (PII) such as Social Security numbers, phone numbers, addresses, or e-mail addresses in the body of your comment. Please observe the following guidelines or your comments will be subject to removal:
- No classified information or sensitive military content
- No copyright protected material
- No impersonations
- No information that violates privacy or operational security (OPSEC)
- No hateful, violent, or offensive content
- No endorsements and promotions
- No personal attacks
- No pornography or sexual content
- No off-topic remarks
- No spam/malicious code
- Any other content that could put the United States, DoD, or AFMS at risk

We recognize the web is a 24/7 medium, and your comments are welcome at any time. However, given the need to manage federal resources, moderating and posting of comments will occur during regular business hours Monday through Friday. Comments submitted after hours or on weekends/holidays will be read and posted as early as possible the next business day. Members of the media are asked to send questions to the Public Affairs office through their normal channels and to refrain from submitting questions as comments. These comments are subject to removal. Thank you for taking the time to read this comment policy. For additional guidance, please reference the Air Force New Media Manual. We encourage your participation in our social media outlets and look forward to an educational exchange of ideas. DoD Social Media User Agreement:
http://www.ourmilitary.mil/user_agreement.shtml

10/21/2026

📣 Good News: Appointment Line Restored at Maxwell Medical Group

We’re happy to share that our appointment line is now back up and running. We know how important it is to connect with us, and we truly appreciate your patience and understanding while we worked to resolve the problem.

If you need to schedule, change, or cancel an appointment, please call us as usual – we’re here and ready to assist you.

Thank you for your continued trust and support.

10/21/2026

⚠️ Notice from Maxwell Medical Group ⚠️

The appointment line is currently not available!

Patients may still message the appointment line through the MHS Genesis Patient Portal for scheduling assistance during this time.

The pharmacy patient call center is also down, patients will have to physically come in and pull a ticket to address their needs at this time.

We apologize for the inconvenience and appreciate your patience and understanding.

Thank you,
Maxwell Medical Group

Reminder for tomorrow's flu vaccination event for TRICARE beneficiaries ages 18 and older! 📅 Thursday, Oct. 15, 2026🕑 2–...
10/14/2026

Reminder for tomorrow's flu vaccination event for TRICARE beneficiaries ages 18 and older!
đź“… Thursday, Oct. 15, 2026
🕑 2–4 p.m.
📍 Base gym basketball court

đź‘» Say boo to the flu!
The Maxwell Medical Group is hosting a flu vaccination event for TRICARE beneficiaries ages 18 and older.
đź“… Thursday, Oct. 15, 2026
🕑 2–4 p.m.
📍 Base gym basketball court
Flu vaccinations will also be available in the clinic for all TRICARE beneficiaries beginning Oct. 19, 2026.
Already received your flu shot off base? Email Immunizations at [email protected] to update your record.
Help keep our military community healthy and ready this flu season!

Your voice helps shape the care experience.Maxwell Medical Group invites patients and beneficiary family members to join...
10/13/2026

Your voice helps shape the care experience.

Maxwell Medical Group invites patients and beneficiary family members to join the next Patient and Family Partnership Council Meeting.

The council gives patients and families an opportunity to share feedback, provide insight, and help improve how we deliver care across our military treatment facility.
📍 Tuesday, Oct. 13, 2026
🕚 11 a.m.
🏥 Commander’s Conference Room, Room 3B-02
Maxwell Medical Group

Join the conversation. Help improve care for our patients, families, and military community.

10/09/2026

‼️ Due to inclement weather, the Maxwell Medical Group will be closing early today. We will be seeing patients until 2:45 p.m. with the facility closing at 3 p.m.

Need care while we're closed?
- Nurse Advice Line: 24/7 support from registered nurses! Call 1-800-TRICARE (1-800-874-2273) or visit https://mhsnurseadviceline.com/home for web or video chat.
- Urgent Care: Visit a TRICARE-authorized urgent care center. Find a location: https://tricare.mil/CoveredServices/IsItCovered/UrgentCare
- Emergency: For life-threatening emergencies, please proceed to the nearest emergency room or call 911.

We estimate returning to normal operations at 8 a.m. on Tuesday, 13 October. We will continue to monitor the situation and provide updates as needed. Please stay safe during the storm!

10/09/2026

🚨 MTF CLOSURE 🚨
As a reminder, the Maxwell Medical Group will be closed on the following days this month:

12 October – Columbus Day Holiday
15 October – Closed for training

Need Immediate Care? Here Are Your Options:
• Nurse Advice Line: Get 24/7 support from registered nurses! Call 1-800-
TRICARE (1-800-874-2273) or visit mhsnurseadviceline.com for web or video
chat assistance.
• Urgent Care: Visit a TRICARE-authorized urgent care center. Find a location
near you: tricare.mil/UrgentCare
• Emergency: For life-threatening emergencies, please proceed to the nearest
emergency room or call 911 immediately

âť—New! Virtual Urgent Care is Here with VIPRR!
TRICARE Prime beneficiaries age 12 and older now have a convenient way to access urgent care services – virtually! The Virtually Integrated Patient Readiness and Remote Program (VIPRR) allows patients to schedule a virtual urgent care appointment by calling the MHS Nurse Advice Line at 1-800-TRICARE or visiting the MHS NAL website at https://mhsnurseadviceline.com/home

Here’s how the program works:
A nurse will assess the medical condition to determine if virtual care is appropriate. If suitable, an appointment will be scheduled with the VIPRR care clinic. If virtual care is not appropriate, the nurse will attempt to schedule an appointment with the patient’s primary care provider. VIPRR appointments are available from 5:30 a.m. to 10:30 p.m. CST.

For more information on telehealth services offered through TRICARE, visit https://tricare.mil/GettingCare/VirtualHealth
We are dedicated to the health and well-being of our community and are pleased to offer this expanded access to care to our patients.

10/08/2026

Our appointment line is currently experiencing technical difficulties and is temporarily unavailable. We apologize for any inconvenience and are working diligently to resolve the issue as quickly as possible.

In the meantime, you can still book appointments or contact us through the MHS Genesis Patient Portal at https://my.mhsgenesis.health.mil/
We appreciate your patience and understanding and will provide an update as soon as the phone issues are resolved.

Need Immediate Care? Here Are Your Options:
• Nurse Advice Line: Get 24/7 support from registered nurses! Call 1-800-TRICARE (1-800-874-2273) or visit mhsnurseadviceline.com for web or video chat assistance.
• Urgent Care: Visit a TRICARE-authorized urgent care center. Find a location near you: tricare.mil/UrgentCare
• Emergency: For life-threatening emergencies, please proceed to the nearest emergency room or call 911 immediately.

10/07/2026

The Defense Enrollment Eligibility Reporting System, or DEERS, won’t be available this weekend. This is a planned outage. It will start Friday, Oct. 9 at 9 p.m. ET. It is scheduled to end Sunday, Oct.

10/05/2026

⚠️ Notice from Maxwell Medical Group ⚠️

The appointment line is currently not available!

Patients may still message the appointment line through the MHS Genesis Patient Portal for scheduling assistance during this time.

We apologize for the inconvenience and appreciate your patience and understanding.

Thank you,
Maxwell Medical Group

Address

300 Twining Street
Maxwell Air Force Base, AL
36112

Opening Hours

Monday 7:30am - 4:40pm
Tuesday 7:30am - 4:30pm
Wednesday 7:30am - 4:30pm
Thursday 7:30am - 4:40pm
Friday 7:30am - 4:40pm

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