PROTECTING YOUR PRIVACY (AND THE PRIVACY OF OTHERS)
Please do not share any of your own, or anyone else’s, private information on MSD’s social media accounts (including in private messages). If there's something you need to discuss relating to a specific client situation our contact details are:
EMAIL: [email protected]
PHONE: 0292106800
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The Ministry of Social Development (MSD) is a New Zealand government agency all about helping to build successful individuals, and in turn building strong, healthy families and communities. We use this page to post media releases and other news, service announcements, consultations and emergency information for clients. TERMS OF USE
We welcome your feedback and ask you to be respectful in your comments and your opinion of others' comments. Please stay on topic and do not upload content or post a comment that is unrelated to the purpose the account.
~ Do not use language or content that:
- appears to be spam
- is racist, sexist or discriminatory
- contains insults or put downs
- is likely to be offensive, inflammatory or provocative
(including swearing and obscene or vulgar comments)
- contains potentially harmful advice
- is not accurate
~ Don't break the law or encourage others to do so (this includes defamation, breaching privacy, breaching another person’s intellectual property rights such as copyright, condoning illegal activity and contempt of court).
~ In the course of using the community areas of MSD social media accounts, please don't post personal information – addresses, phone numbers, email addresses or other online contact details – relating either to you or other individuals.
~ Don't impersonate or falsely claim to represent a person or an organisation.
~ Don't attempt to log on using another user’s account.
~ Don't make any commercial endorsement or promotion of any product, service or publication. ENDORSEMENT
MSD doesn't necessarily endorse any website or organisation, which this page links to. Liking, reacting to, engaging with or sharing information does not constitute an endorsement or recommendation, it is solely for the purpose of sharing information. REMOVING COMMENTS OR BANNING USERS
Any comments that breach the above terms will be removed by MSD. If an individual violates this policy, that user may be blocked from posting in the future. MSD accepts no liability in any way connected to the use of, or access to, the MSD social media accounts. PRIVATE MESSAGES
Users are invited to contact us via Private Messages via the 'Contact Us' button. We endeavour to respond to all Private Messages within 48 hours (messages received over the weekend days or holidays will be responded to as soon as possible once business hours commence), though typically response times are much shorter. MONITORING OUTSIDE OF BUSINESS HOURS
This page is not monitored outside of business hours. If you need to contact us or any of our services, please use the contact information on the MSD / Work and Income websites: www.msd.govt.nz/ | www.workandincome.govt.nz/
FEEDBACK / COMPLAINTS PROCESS
The Ministry of Social Development (MSD) is committed to delivering a high level of service and providing dependable advice. If you think we are not meeting this standard we would like to hear from you. Not only so we can put right your complaint, but to improve our services for everyone. In the first instance, feedback can be provided via Private Messages ('Contact Us' button). We endeavour to respond to all feedback in Private Messages within 48 hours (messages received over the weekend days or holidays will be responded to as soon as possible once business hours commence). For our formal complaint process information, please visit:
www.msd.govt.nz/about-msd-and-our-work/contact-us/complaints/index.html
