08/03/2026
Scammers are impersonating real hotel booking platforms to overcharge travelers by up to 85%, then make refunds nearly impossible to get. City Attorney David Chiu just sued two of these sites, exactly the kind of case StopScams SF was built to support.
"Scams like this don't just drain a traveler's wallet, they wear away the trust San Franciscans place in the people and institutions meant to serve them," said Treasurer José Cisneros. "We launched StopScams SF to protect consumers and bolster the City's defenses against these crimes. The City Attorney's lawsuit sends a clear message to bad actors targeting our residents, businesses, and tourists: San Francisco is fighting back."
Before you book your next trip, make sure you're on the real site. Learn how to protect yourself at StopScams SF: treasurer.sf.gov/economicjustice
A new lawsuit filed against two hotel booking sites allege the companies scammed travelers into paying exorbitant prices for hotel rooms — in some cases, up to 85% more. San Francisco’s City Attorney says GuestReservations.com and BookOnline.com pose as authentic hotel websites in order to charg...