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08/11/2026
Video: Walgreens pharmacist shares how she cares for patients in a rural community   Nadia Ahmad, community pharmacist a...
08/11/2026

Video: Walgreens pharmacist shares how she cares for patients in a rural community

Nadia Ahmad, community pharmacist at Walgreens, Middlesboro, Ky., discusses how she provides compassionate care to patients in her rural community and fills healthcare gaps.

Nadia Ahmad, community pharmacist at Walgreens, Middlesboro, Ky., discusses how she provides compassionate care to patients in her rural community and fills healthcare gaps.

Today’s Tip ...Ensure Your Team Isn’t Wasting Time “Botsitting”Many organizations are dealing with a new, invisible tax ...
08/11/2026

Today’s Tip ...

Ensure Your Team Isn’t Wasting Time “Botsitting”

Many organizations are dealing with a new, invisible tax on employees’ time: botsitting. This is the untracked, unrewarded work of repeatedly checking, correcting, and stabilizing an AI system before its output can be used. As a leader, you need to account for this labor to protect your team’s time and mental energy. Here’s where to start.

Identify when botsitting is necessary. Not all oversight is wasteful; some of it provides the accountability AI-assisted work requires, such as reviewing AI-generated material before it reaches a customer. Protect this work and build it into your team’s workflows.

Create clear metrics. Track how often AI-generated work needs human review, how many prompt attempts it takes to get a usable result, and how much time employees spend verifying answers or transferring context across tools.

Build psychological safety. If you reward token counts and login streaks, employees may quietly stop flagging bad outputs. Make it safe for people to say “this isn’t working” without fear of appearing resistant to adoption. hbr

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