Queensland Rail

28/05/2026

Disruptions happen - sometimes for reasons we can’t always control. What we can control is how we show up for our community when it matters most.

That’s why we have introduced the Mobile Customer Support Team: 10 new roles dedicated to proactive, on‑the‑ground assistance across the network. This team is already responding during weather events and broader network impacts, ensuring customers get support when disruptions occur.

It’s another step in strengthening the support we provide and ensuring customers have the help they need, exactly when they need it.

Because no matter what’s happening on the network, we’re committed to ensuring our customers have a safe and comfortable journey.

24/05/2026

Important reminder if you catch the Sunshine Coast line.

WEEKDAY TRACK CLOSURE - SUNSHINE COAST LINE 🛠️👇

On Monday 25, Tuesday 26, and Wednesday 27 May, trains won't run between Caboolture and Gympie North stations due to Beerburrum to Nambour Rail Upgrade (Stage 1) works.

🚌 Timetabled railbuses will replace trains to get you where you need to be.

⏱️ Please consider your travel options, allow extra travel time, and plan ahead to find your fastest travel option.

ℹ️ More information: https://translink.com.au/updates/1025316

19/05/2026

Hope Island station has officially opened - and not even the rain could dampen this good news.

Our CEO, Kat Stapleton, joined community members and project teams on site to mark this milestone and acknowledge just how important Hope Island station will be in keeping our growing communities connected.

This new station brings modern, accessible design and seamless links to buses, bikes and the wider Gold Coast line, strengthening the network for residents and visitors alike.

It’s a proud moment for everyone who’s been part of delivering this project, and we’re thrilled to welcome customers aboard and into the new era.

15/05/2026

Hope Island station is opening soon!

From Monday 18 May, you’ll be able to jump on and off the Gold Coast line at the brand‑new Hope Island station.

This station is part of a bigger transformation across South East Queensland’s rail network - creating a more connected, accessible network for our growing communities.

Here’s what you can expect from this brand-new station:
- Modern, accessible design with lifts and accessible parking
- Bus services stopping close to the station entrance
- Active travel options including a secure 40‑space bike enclosure

To support the introduction of the new station, there'll be minor changes to Gold Coast bus and Gold Coast line train timetables: https://translink.com.au/updates/1003816

If you’re planning your first trip from the new station, head to the Translink journey planner.

13/05/2026

Headed to Magic Round? 🏈

From 14 -17 May, you can get to and from the games on a train, with extra trains running afterwards to help fans get home smoothly.

Even though the unions will be undertaking protected industrial action this weekend, our operations teams are working to minimise customer impacts and maintain as many services as possible for footy fans.

Check out the Translink website for more information: https://translink.com.au/plan-your-journey/event-transport

05/05/2026

With union protected industrial action affecting services today, we wanted to thank you for your patience while we work to keep everyone moving as smoothly as possible.

A few quick reminders to help each other have a comfortable and safe journey: 👇

- Allow extra travel time and check the latest service updates on the Translink website or Journey Planner before you head out
- Listen to station staff and onboard crew - they’re doing their best under these challenging circumstances
- Stay behind the yellow line when waiting on the platform
- Move down the aisles when boarding and try to keep doorways clear so people can board and exit safely
- Be respectful to staff and fellow passengers - a little kindness goes a long way when things are busy
- Report anything unsafe to staff immediately

Thanks for travelling with care and patience today. ❤️

04/05/2026

Customers please remember, due to union protected industrial action, we will operate a reduced timetable on the SEQ passenger rail network from today (5 May) until further notice.

This is a result of ongoing union protected industrial action impacting the number of trains we have to sustain the normal timetable.

Journey Planner has been updated, so please check your trip before you travel.

Please remember to be kind to our teams - they are ready to help you on your journey.

01/05/2026

Customers, due to union protected industrial action, we will operate a reduced timetable on the SEQ passenger rail network from Tuesday 5 May until further notice.

This is a result of ongoing union protected industrial action impacting the number of trains we have to sustain the normal timetable.

Please stay up to date via our social media channels and the Translink website for the latest information on service impacts. Journey Planner is also being updated, so please check your trip before you travel.