Public Utilities Commission

19/10/2026

15/09/2026

PUC PRESS RELEASE - September 11, 2026

The Public Utilities Commission (PUC) as part of its on-going public relations activities conducted a consumer awareness session with teachers of the Brickdam Secondary School on September 9, 2026.

The session focused on strengthening consumers understanding of the role of the Commission in regulating the Electricity, Telecommunications and Water and Sewerage sectors in Guyana as well as the avenues available to consumers when concerns arise regarding the services they receive.

The interactive engagement also provided an opportunity for participants to raise concerns with the services they receive from their service providers.

The PUC intends to document and assess all concerns raised during its awareness exercises and engage the service provider(s) where necessary and monitor service providers’ response and measures to improve service reliability and voltage performance.

Discussions highlighted the importance of first reporting concerns promptly to service providers and knowing the appropriate steps to take when a service issue arises. Participants were encouraged to retain important information, including bills, receipts, complaint reference numbers and correspondence. Participants were reminded that where a matter remains unresolved after engagement with the service provider, the PUC may be approached for guidance and assistance.

The engagement also emphasised the importance of knowing when to seek the Commission’s assistance where a matter remains unresolved.

The Commission recognises teachers as influential members of their communities. By equipping educators with consumer information, the PUC aims to extend awareness beyond the immediate participants to students and the wider community.

The engagement forms part of the Commission’s continued commitment to bringing consumer education/awareness closer to communities, listening to consumers’ experiences and using those experiences to strengthen regulatory oversight.

The PUC remains committed to strengthening consumer awareness throughout Guyana and empowering consumers with the knowledge necessary to make informed decisions, recognise service concerns and seek appropriate assistance.

End.

26/08/2026

12/08/2026

PUC PRESS RELEASE- August 12, 2026

The Public Utilities Commission (PUC) has been notified by the Ministry of Public Utilities and Aviation of excess cables and wiring left by telecommunications operators on utility poles particularly those belonging to the Guyana Power and Light Inc. (GPL). In response to these concerns, the Commission has issued a directive to the telecommunications service providers for corrective action to be taken.

The concerns raised relate primarily to public safety and obstruction of maintenance activities arising from excess, clustered and improperly arranged cables/wiring. The Commission recognises that telecommunications and utility infrastructure is essential to the delivery of reliable services and that its proper maintenance is critical to public safety and service continuity.
Where utility infrastructure is shared among multiple service providers, appropriate coordination, authorisation and compliance with applicable requirements are necessary to ensure that such infrastructure is used responsibly and safely.

In light of these concerns and in keeping with its regulatory mandate, the Commission has directed telecommunications service providers to ensure that their installations are properly maintained, safely arranged and be compliant with applicable requirements. Service providers are also required to take timely steps to address excess, clustered or improperly arranged cables/wires.
All relevant operators and stakeholders are expected to complete the necessary corrective measures no later than September 30, 2026.

The PUC reaffirms its commitment to ensuring that utility infrastructure is managed in a manner that promotes public safety, service reliability and the protection of consumers.

For further information, consumers may visit the PUC’s website at www.puc.org.gy and its page at www.facebook.com/pucgy. Alternatively, they can contact the Commission during business hours at telephone numbers 226-7042/227-2182 and via WhatsApp on 623-3222.