15/09/2026
PUC PRESS RELEASE - September 11, 2026
The Public Utilities Commission (PUC) as part of its on-going public relations activities conducted a consumer awareness session with teachers of the Brickdam Secondary School on September 9, 2026.
The session focused on strengthening consumers understanding of the role of the Commission in regulating the Electricity, Telecommunications and Water and Sewerage sectors in Guyana as well as the avenues available to consumers when concerns arise regarding the services they receive.
The interactive engagement also provided an opportunity for participants to raise concerns with the services they receive from their service providers.
The PUC intends to document and assess all concerns raised during its awareness exercises and engage the service provider(s) where necessary and monitor service providers’ response and measures to improve service reliability and voltage performance.
Discussions highlighted the importance of first reporting concerns promptly to service providers and knowing the appropriate steps to take when a service issue arises. Participants were encouraged to retain important information, including bills, receipts, complaint reference numbers and correspondence. Participants were reminded that where a matter remains unresolved after engagement with the service provider, the PUC may be approached for guidance and assistance.
The engagement also emphasised the importance of knowing when to seek the Commission’s assistance where a matter remains unresolved.
The Commission recognises teachers as influential members of their communities. By equipping educators with consumer information, the PUC aims to extend awareness beyond the immediate participants to students and the wider community.
The engagement forms part of the Commission’s continued commitment to bringing consumer education/awareness closer to communities, listening to consumers’ experiences and using those experiences to strengthen regulatory oversight.
The PUC remains committed to strengthening consumer awareness throughout Guyana and empowering consumers with the knowledge necessary to make informed decisions, recognise service concerns and seek appropriate assistance.
End.
