El Paso VA Health Care System

El Paso VA Health Care System To apply for VA healthcare and benefits information please visit https://www.va.gov/health-care/eligibility/ El Paso VA Health Care System is open Monday through Saturday and is not open on any Federal Holiday.

Refer to "Services" section for listed hours.

Operating as usual


Fort Bliss authorities have issued the "all clear" at the El Paso VA Main facility but the building will remain closed for the rest of the day.

Normal operations will resume tomorrow, July 21, 2021.

Thank you for your patience as we strive to keep you safe.


Attention veterans!

Due to an unforeseen incident pending further investigation at the main VA facility, we are suspending all evening appointments.

Authorities are actively involved in the case at hand and we ask that you stay away from our VA located at 5001 N. Piedras until the “all clear“ is given.

Please share this post for widest distribution!


*Clothing Allowance Application Year 2021 Cut Off Deadline*

The deadline to submit a Clothing Allowance for application year 2021 is July 31st, 2021. Please get your Clothing Allowance Applications in to the Prosthetics Service!

How to submit-
Secure fax: 915-564-6168
My HealtheVet: Ask Prosthetics
Mail: El Paso VA-HCS ATTN: Prosthetics (121)
5001 N. Piedras
El Paso, TX 79930
Dropbox: There is a travel drop box on the West Side of the Main VA campus that can be used to drop off your clothing allowance applications.

Please Note:

2021 CA timeframes: August 1, 2020-July 31, 2021
2022 CA timeframes: August 1, 2021- July 31, 2022 (Veterans can start dropping off for 2022 on August 1st, 2021)
Letters: Should start receiving approval/denial letters for 2021 in the month of August-Sept
Payments: Most payments come out between August-October
Current accepted application: VA Form 10-8678
2021 payment rate: $841.36 for each approved device (max 4)
If you were not approved and didn’t get paid: That is not controlled locally. Contact the VBA at 800-827-1000

If you have questions, please contact the Prosthetics Service at (915) 564-7961


Attention Veterans:

With WBAMC’s departure to their new campus, access to the Main VA campus has changed.

Effective Thursday, July 15 the Alabama gate will open at 0630 and close at 1900. The Fred Wilson Gate will remain open 24 hours a day, seven days a week.

Please note that you will no longer be required to stop your vehicle at a security checkpoint and present an ID to enter the property.

Our staff looks forward to serving you!

July 15, 2021 El Paso VA Health Care System Veterans Town Hall Meeting FAQ’sAre masks still required to be worn at the V...
VA.gov Home | Veterans Affairs

July 15, 2021 El Paso VA Health Care System Veterans Town Hall Meeting FAQ’s

Are masks still required to be worn at the VA?

Yes! Masks are still required in all VA medical centers and clinics regardless of vaccination status.

In May The Centers for Disease Control and Prevention emphasized that its new masking recommendations for people fully vaccinated against COVID-19 do not apply to health care settings.

Please ensure that you bring your mask or face covering when you arrive for your appointments or procedures at any of our VA facilities. If you do not have a face covering on when presenting to the VA, a mask will be provided to you at the main entrance.

Are you still providing vaccines?

YES!! We continue to provide Moderna vaccine out of the Main Facility and will take appointments and walk-ins Tuesday-Thursday from 9:00am to 3:00pm.

We are providing the one-dose Janssen (J&J) vaccine out of the West, East, Northeast, and Las Cruces Community Based Outpatient Clinics through August 5, 2021. We encourage appointments, however, walk-ins will be accepted during business hours.

To schedule an appointment please call (915) 564-6100 and select option 2. Reminder that Veteran spouses and caregivers must be registered to receive the vaccine through the VA at www.va.gov

Where is the East Side Community Based Outpatient Clinic (ECBOC) located and what services do they offer?

East Side CBOC is located at 2400 Trawood, Suite 200 on the 2nd floor, in the Sierra Providence Building. Our current hours of operations are Monday – Friday, 7:00am to 2:15pm for Lab Appointments. 8:00am to 3:30pm for Primary Care needs, except for Tuesdays, when Primary Care starts at 9:00am.

Currently the ECBOC has five Primary Care Providers. We are excited about the collaboration with our Telehealth Department on the deployment of the facilities 1st Tele-Primary Care Provider that includes Clinical Video Telehealth, VA Video Connect, and Telephone Clinics. The ECBOC also provides services for Physical Therapy, Mental Health, Pharm D, Audiology, CPAP Clinic, the MOVE Program, and Tele-Medicine that includes Tele-Retinal and Tele-Dermatology appointments. ECBOC also has an Information Service Specialist to assist in navigating MyHealtheVet, Secure Messaging, Registration for E-Benefits and General Information on services throughout the VA.

We are happy to announce the expansion of the East Side CBOC. Our new area will serve as Our Whole Health Program as well as expand our Lab and Physical Therapy services. Whole Health is VA’s cutting-edge approach to care that supports the Veteran’s health and well-being. Dr. Fonseca has been hired to lead our Whole Health Program at the East Side CBOC. Our vision is to integrate Chiropractic Services, Acupuncture, and Yoga as a treatment modality for pain.

Lastly, a reminder regarding refills: To help avoid a lapse in medications, we encourage you to call in and request your refills a week before your last dose. You can call 915-564-6110; that number again is 915-564-6110. You will need your medication bottle for the information on the label, so please have your medication bottle ready when you call in and follow the instruction prompts.

Who is the new Associate Director?

Her name is Ms. Tracey Arensmann, and she is not new to El Paso or the El Paso VA, because Tracey was formerly the Chief Financial Officer for our VA. She is looking forward to using her experience here as the CFO to better serve you all.

We want to thank Mr. Stephen Larsen, who has been serving as the Acting Associate Director. He came to us from Amarillo and really stepped up to help us all and did a great job as the interim Associate Director. Thank you, Stephen!

Has William Beaumont Army Medical Center moved to its new hospital location?

YES!! Now, just a reminder – Please make sure that you carefully check your appointment letters to verify the location of your appointment. If your appointment happens to be at the new William Beaumont campus, but you arrive to the El Paso VA Main Clinic instead, it won’t be as easy as walking down the hallway to get to your appointment at William Beaumont. So please make sure you double check those appointment letters so that you arrive at the right place at the right time.

Are there any updates to the new VA clinic in Horizon?

No new information yet on our impending Horizon CBOC. The paperwork went over to Contracting to begin the official process to Request for Lease, and it is still moving along. We’re still tentatively estimating activation to occur in late FY23 or early FY24, so I will be sharing updates with you as soon as I receive them.
Are there any updates to replacing the Main VA Medical Center?
As for our new major construction, we are still moving along as well. We made it through the Program Documents Review and are still anticipating the architectural drawings around September of this year. We will keep you posted as we know more!

What transportation options are available for Veterans?

If you have a scheduled VA and VA-authorized community care appointment, but are having difficulty getting to your appointment, the El Paso VA can help. You do not need to be eligible for Travel pay, the only requirement is that you are an enrolled Veteran in the El Paso VA Health Care System and are going for a VA appointment or authorized VA referral appointment in the community or at any of the VA Community Based Outpatient Clinics in El Paso or in Las Cruces, including the new William Beaumont Army Medical Center. Medical services are transitioning out of the old William Beaumont Army Medical Center that is located next door to the our El Paso VA, and will be available at the new William Beaumont Army Medical Center. This benefit is a free curb-to-curb transportation service within 50 miles of the El Paso VA and the Las Cruces Community Based Outpatient Clinic.

If you need transportation for your VA appointments, please call the Veterans Transportation Service dispatch between 8am and 4:30 pm, Monday through Friday, except on Federal Holidays. Please call at minimum 48 hours in advance to schedule transportation. To ensure availability we encourage you to schedule as soon as you know that you need transportation. Our hours of operation are from 7:00 am to 4:00 pm for pick up and drop off, Monday through Friday, except on Federal Holidays. Veterans and caregivers may get help from a travel clerk or a transportation clerk at the El Paso VA Main Facility. Veterans may also use our email group for general questions at [email protected] or call 915-564-6100, extension 6114 or extension 7947.

As a reminder Veterans may bring a companion along if the riders notify the Veterans Travel Service in advance. Our VA drivers are prohibited from entering any residence or facility to pick up or drop off a Veteran. Veterans must be able to transfer from drop off or pick up to their residence or appointment location. We can only pick up or drop off Veterans at their residence, place of employment, or appointment location. We cannot accept tips or gratuity of any kind, nor can we transfer luggage to any vehicles, residence, or facility.

Please also note that Veterans can NOT be transported on a scooter. Veterans must be either on a wheelchair or in a seat. Veterans cannot bring their scooter with them due to vehicle limitations. Veterans in regular wheelchairs or power wheelchairs can be transported if that information is provided in advance at the time of scheduling.

With the hospital relocation will access to the VA change?
YES!! With William Beaumont leaving, VA Police Service would like to make the transition as simple as possible for Veterans needing accessing the Main VA facility on North Piedras Street.
Effective Monday we became an open campus and the Fred Wilson gate will be open 24/7, to include weekends and all holidays. This means that VA Police will not man any of the gates for access control but will maintain an increased presence throughout the facility, property, and catchment area.

The Alabama vehicle gate and the Alabama pedestrian gate will be opened Monday through Friday from 6:30 a.m. to 7:00 p.m. and will be closed on weekends and holidays. If entry is required outside of the Alabama gate’s established times, the Fred Wilson gate will be available for your convenience.

Who is the New Chief of Staff?

His name is Eric D. Kendle, MD and he comes to us from Valley Coastal Bend VA in Texas, where he also served as Chief of Staff.

Dr. Kendle is a retired Air Force flight surgeon and looks forward to working with the El Paso VA leadership team to provide his fellow Veterans the best care possible!

Dr. Kendle wants you to know he takes Veterans issues very seriously and considers it is a Sacred Trust.

Does the VA have a radiology department?

Yes!! Radiology is locate son the 3rd floor of the Main VA and offers extended hours Monday through Friday until 9:00pm for our limited high dollar equipment MRI and CT procedures. Availability for Imaging appointments is usually within 2 to 3 weeks and our equipment is “State of the Art”. We have replaced all major equipment in the last 10 years and are in the Process of replacing our last two Fluoroscopy/ X-ray rooms. We have 2 conventional X-Ray, 2 Fluoroscopy/ X-ray rooms, 3 Ultrasound rooms, 1 Bone Density room, one 128 slice CT, and two MRI units, a 1.5 and 3 Tesla Magnet.

MRI is relatively new high Tech/ high resolution/high cost/time consuming exam that is based on magnetic fields and Radio frequency, not X-Rays with the risk of radiation. Examination of each separate body part takes approximately 30 minutes. However, MRI is potentially the most dangerous location in the facility because the MRI scanner is always on and the magnet is stronger than the magnet to lift cars. That is the reason why it is so important to let us know if you have “Something in your body that you were not born with” so that we can make sure that MRI is safe for you.

If you have been given a “Card” that says that what you have in your body that you were not born with is MRI Safe and or MRI conditional, please bring the card with you to your MRI appointment. Most Orthopedic hardware is MRI Safe. Frequently Pacemakers/ Defibrillators are not safe in the MRI. Some are MRI conditional but not recommended unless there is an Interventional Cardiologist and Electrophysiologist which we don’t have at our Facility. Some Neurostimulators are MRI conditional so if you have any questions regarding what you have in your body and if it is MRI safe, please feel free to call us at 915-564-6100 Extension 5023 or 6680.

Please arrive 30 minutes prior to your MRI appointment time to complete the MRI Safety questionnaire.

Please arrive 15 minutes prior to all other Imaging examinations. Call us if you have any questions regarding any special preparation such as fasting for X-Ray or Ultrasound; please feel free to contact us at 915-564-6100 extension 7092 or 6679.

Reminder that if you have an Imaging Appointment, please show up for it or call us to reschedule as soon as you become aware that you will not be able to keep the appointment. Imaging appointments are expensive and can cost up to $1,000.00. Every unfilled appointment slot makes it longer for your fellow Veterans to get their imaging appointment scheduled. It negatively impacts Access to imaging examinations to our Veterans. Please do not “No-Show” for your Imaging appointment; it is important to your health and hurts your fellow Veterans.

When is the next update?

The next telephone townhall call will occur on Thursday, August 5, and we hope you will join us again! If you would like to be removed from the phone list please contact us on social media.

We welcome your feedback and ask that you send us and questions or topics of interest that you would like to hear via Facebook messenger.

Apply for and manage the VA benefits and services you’ve earned as a Veteran, Servicemember, or family member—like health care, disability, education, and more.


Do you have three minutes to spare today?

We invite you to listen to a message delivered by your EPVA Chaplain Linda McKnight featuring July words of encouragement. This is a new initiative that will stream to our page mid month. Please like and share this video for widest distribution. Thank you for your service and support!


Attention Veterans:

Reminder that masks are still required in all VA medical centers and clinics regardless of vaccination status.

In May The Centers for Disease Control and Prevention emphasized that its new masking recommendations for people fully vaccinated against COVID-19 do not apply to health care settings.

This means that all staff, patients, residents and visitors must continue to wear masks as recommended at all of our VA facilities.

Please ensure that you bring your mask or face covering when you arrive for your appointments or procedures at any of our VA facilities.

If you do not have a face covering on when presenting to the VA, a mask will be provided to you at the main entrance.

Additionally, be reminded that all people entering the facility must be age 18 or over until further notice.

Thank you in advance for your patience and cooperation!


5001 N Piedras St
El Paso, TX

General information

El Paso VA Health Care System is not open on Federal Holidays.

Opening Hours

Monday 8am - 4:30pm
Tuesday 9am - 4:30pm
Wednesday 8am - 4:30pm
Thursday 8am - 4:30pm
Friday 8am - 4:30pm
Saturday 8am - 4:30pm


(915) 564-6100


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