05/08/2026
Dear Families and Staff,
We are writing to inform you of a cybersecurity incident involving Instructure, the parent company of Canvas, which is used by the Ketchikan Gateway Borough School District.
Instructure has reported that it experienced a criminal cybersecurity incident and that the incident appears to be contained. While Canvas was down for several hours on Thursday, May 7, the company has restored access to users as of Friday, May 8.
According to information provided by the company, the data involved appears to include names, email addresses, student ID numbers, and messages among Canvas users. At this time, Instructure has stated that it has no evidence that passwords, dates of birth, government identification numbers, or financial information were involved.
We are continuing to monitor this situation closely and are awaiting additional updates from Instructure regarding next steps. As we learn more, we will share relevant information with families and staff. At this time, KGBSD has paused the access to and use of Canvas for all staff and students.
In the meantime, we encourage all students, staff, and families to be especially cautious with emails or messages that reference classes, assignments, student ID numbers, school accounts, or Canvas conversations. Please avoid clicking on suspicious links, opening unexpected attachments, or providing login information in response to an email or message.
When in doubt, contact our Technology Department at [email protected] directly before responding.
Thank you for your attention to this important update. We appreciate your patience as we work to gather accurate information and support our students, families, and staff.
Sincerely,
Sheri Boehlert
Interim Superintenden