Maine DHHS Office for Family Independence

Maine DHHS Office for Family Independence The official page of the Office for Family Independence (OFI). For case questions or help, please contact the Office directly.

We connect Mainers with MaineCare, SNAP, TANF, HOPE, and other programs that help meet a wide variety of needs.

A new way to find the eBTEDGE mobile app is coming soon!Some cardholders who call the ebtEDGE customer service number ma...
09/01/2026

A new way to find the eBTEDGE mobile app is coming soon!

Some cardholders who call the ebtEDGE customer service number may get a short message about the new mobile app.

If you choose, you can get a text with a direct link to download the app. Your call will then continue as usual.

The app makes it easy to:
👀 Check your balance
🔎View recent transactions
🔓Access your account
✅Manage your account

Getting the text is optional. You can also continue to use the phone system as you do today.

We know it has been more difficult to reach us by phone. We also know long wait times make it hard to access the benefit...
08/31/2026

We know it has been more difficult to reach us by phone. We also know long wait times make it hard to access the benefits you need.

It has been a extra busy few months on the phones. This is due in part to changes in SNAP documentation changes.

The high volume has helped us learn a few things, and we are taking steps to improve phone service in the future:
🎧We are adding more staff, including full-time staff and contractors. That means more people on the phones and working on cases.
📞We are making changes to our phone system, including adjusting our callback options. You may hear some changes when you call us.

These changes will give us more flexibility to manage calls each day and respond to callers. We will continue to monitor the hold times and the effects of these changes, and will make more adjustments in the future.

We appreciate your patience as we work to improve phone service.

Heat and Eat Supplement: August Update 💳The Heat and Eat letter cycle is now complete. The last letters were sent on Aug...
08/29/2026

Heat and Eat Supplement: August Update 💳

The Heat and Eat letter cycle is now complete. The last letters were sent on August 21, 2026, so SNAP households who qualify should have received their one-time $20.01 payment by now (or soon) and a letter explaining the payment.

The Heat and Eat payment was provided to help with home energy costs, such as electricity. For some older adults and people with disabilities, the payment can also help them qualify for the highest utility expense allowance when SNAP benefits are calculated, and means these households do not have to verify their utilities for SNAP.

📬 Check your mail or My Maine Connection if you have not seen your letter.

💳 Remember: The $20.01 payment is on your EBT card as cash. It must be used within 180 days of receipt or the funds will be removed from your card.

If you have not used the cash portion of your EBT card before, your letter includes information about how to use the payment.

Questions? Call OFI Monday-Friday, 7am-4pm at 1-855-797-4357.

🎓 Headed back to school?Going back to school (or changes in your school enrollment) can affect SNAP eligibility. Be sure...
08/27/2026

🎓 Headed back to school?

Going back to school (or changes in your school enrollment) can affect SNAP eligibility. Be sure to let OFI know about changes to your school status.

College, university, and trade/technical school students may qualify for SNAP in certain circumstances, but special student rules apply. If you qualify for SNAP, going to school more than half time can help you meet ABAWD requirements.

👉 Check out the SNAP website for more details: https://www.maine.gov/dhhs/ofi/programs-services/food-supplement.

Report changes 24/7 on My Maine Connection or call OFI M-F 7am-4pm at 1-855-797-4357.

💙 MaineCare for Working People with DisabilitiesIf you have a disability and work, you may be eligible for a MaineCare p...
08/27/2026

💙 MaineCare for Working People with Disabilities

If you have a disability and work, you may be eligible for a MaineCare program designed specifically to help you work while keeping access to the health care and supports you need.

You may qualify if you:
• Are under 65
• Have a disability
• Have income from employment or self-employment
• Meet the program’s income and asset guidelines

For 2026, the program has specific income and asset limits, and not all income or assets are counted.

👉 Learn more about eligibility, income and asset limits, costs, and how to apply:https://www.maine.gov/dhhs/sites/maine.gov.dhhs/files/inline-files/2026%20WD%20Brochure.pdf

📅 Timing is everything!Before you head out, pick up the phone, or log in online, make sure you know when and where to co...
08/24/2026

📅 Timing is everything!

Before you head out, pick up the phone, or log in online, make sure you know when and where to connect with OFI. Whether you prefer in-person help, a quick call, or handling things online while catching up on Ted Lasso (we won’t judge 😄), we have options to fit your needs.

Find your regional office and contact information on our website https://www.maine.gov/dhhs/about/contact/offices

➡️What is TANF? TANF provides cash assistance to families while they work towards becoming self-sufficient. Once enrolle...
08/23/2026

➡️What is TANF?
TANF provides cash assistance to families while they work towards becoming self-sufficient. Once enrolled in TANF you may also be eligible for help receiving job training and education.

➡️What is Parents as Scholars?
Parents as Scholars (PaS) is a benefit through TANF for parents enrolled in a two- or four-year degree program. PaS participants can use their school time to meet TANF work requirements. PaS also gives participants access to ASPIRE services including school supports like clothing, transportation, childcare, and more.

➡️Who may be eligible?
🧑🏻‍🍼Families with dependent children living in their home
🫄🏻Pregnant individuals

The My Maine Connection portal offers a prescreening tool that can help you find out if you may be eligible. Visit it online at www.mymaineconnection.gov.

Find more information at TANF and PaS at https://www.maine.gov/dhhs/ofi/programs-services/tanf

🎓 College, university, or trade/technical school students may qualify for SNAP, but usually only in certain circumstance...
08/22/2026

🎓 College, university, or trade/technical school students may qualify for SNAP, but usually only in certain circumstances.

🍴Students who have a meal plan at school are not eligible for SNAP.

Students who attend who attend school more than half-time generally must:

📚Not have a school meal plan, and
📚Meet at least one student exemption, and
📚Meet all other SNAP eligibility requirements.

Your school determines what counts as “half-time” enrollment. Students attending less than half time do not need to meet student rules.

You may qualify for a student exemption if you:

• Are 17 or younger or 50 or older
• Are physically or mentally unable to work 20 hours per week (must be verified)
• Care for a household member under age 6
• Care for a household member age 6–12 when childcare is not available, or you are a full-time student and the sole parent in your household
• Receive TANF/PaS
• Attend a community college in certain qualifying programs
• Participate in an on-the-job training program
• Are placed in a training or education program through a government program
• Work 20 or more hours per week for pay
• Participate in a state- or federally funded work-study program

📌 Meeting an exemption does not automatically mean you qualify for SNAP. You must still meet all other SNAP eligibility requirements.

If you’re a student and unsure whether you qualify, it’s worth checking with your local OFI office.

For additional information, visit our website: https://www.maine.gov/dhhs/ofi/programs-services/food-supplement

📰 Stay informed with the latest from OFI!Our newest newsletter includes helpful updates, resources, and reminders to hel...
08/21/2026

📰 Stay informed with the latest from OFI!

Our newest newsletter includes helpful updates, resources, and reminders to help you stay connected. The July issue highlighted:
✅ SNAP Expense Requirements
✅ Standard Utility Allowance Supplement Issuance
✅ MaineCare Changes in 2027
✅ Information about MaineCare Expansion Adult Group
✅ and more

Don’t miss important updates from the Office for Family Independence. Subscribe to receive future newsletters straight to your inbox!

Visit https://www.maine.gov/dhhs/ofi/news

Looking for an OFI form? Separate Household for SNAP? Medical and Behavioral Health Verification? Something else? No nee...
08/20/2026

Looking for an OFI form? Separate Household for SNAP? Medical and Behavioral Health Verification? Something else? No need to check under the couch cushions or behind the furniture. 😉

We've gathered the applications and forms you need in one convenient place, so you can spend less time searching and more time getting things done.

The OFI Applications & Forms page is your one-stop resource for online applications, MaineCare forms, SNAP reporting forms, TANF applications, HOPE program materials, authorized representative forms, and more. Visit https://www.maine.gov/dhhs/ofi/applications-forms

Address

109 Capitol Street
Augusta, ME
04330

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